Bought 2 garden storage boxes. One was damaged in transit - Useable so didn’t seek replacement as packing everything up and arranging collection too much hassle. Pleased with overall quality of produ... See more
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Review summary
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The bed frame is sturdy and fabric is nice on the headboard, definitely a two person job building it up, but a good price. Mattress is thick and springy, perhaps more soft than I'd usually go for. De... See more
Company replied
The quality of the furniture is great although there was a lot of muttering coming from the room where the guy was constructing it! The customer service department was friendly and efficient. In fact... See more
Slightly disappointed with the quality of the two rugs just received . Rather thin compared to the one bought recently , which was cheaper . Will have to purchase underlay , so that they sit better on... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
121K reviews
Asks customers to review
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APPALLING CUSTOMER EXPERIENCE
Appalling service and customer experience.
I ordered a dining table and chairs and it arrived quickly two days later (9th July). Tabletop damaged. Reported and took 3 days to say they would send a replacement. I got a replacement delivery date of the 24th July, 15 days after first delivery. Range today, not getting today might be Monday. Asked for a full refund and they can collect the full set.
Promised an email today to state when they will collect other boxes, no email forthcoming. No one answering on the online agent chat.
DO NOT BUY FROM WAYFAIR!
24 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Came on time ,quite easy to build straight forward instructions plenty of room for storage
Fab storage easy to build came on time instructions where clear I'm very happy with it
22 July 2026
Reply from Wayfair UK
We're so pleased to hear that your storage was easy to build and arrived on time! It's wonderful that the instructions were clear and that you are very happy with it.
Wayfair UK
First unit was green with mould have…
First unit was green with mould have been sent replacement but have still not received it yet my original order was on the 9/7 as I wanted the unit for family visiting they are here now so not a great service
11 July 2026
Great service
22 July 2026
Reply from Wayfair UK
We're glad to hear you enjoyed shopping with us!
Wayfair UK
I love my EKO bin beautiful product at…
I love my EKO bin beautiful product at a great price thank you Wayfair. Sadly the delivery experience doesn’t match up to the quality of the product and I am seriously considering my future online purchases where the supplier uses EVRI. My heart plummets and the thrill of a new item is diminished the minute you here the courier is ‘EVRI’ happy to pay £2 more if it can be anyone but them
12 July 2026
Terrible Company if Goods are Faulty
Bought an item from Wayfair that was defective and did not work correctly straight from unpacking from the box.
I attempted to initiate a return/refund on their website only to get an automated message that I needed to contact the manufacturer. The Consumer Rights Act clearly outlines that your contract is with the seller and NOT the manufacturer and that they are responsible for refunding faulty goods. Tried ringing their helpline and got someone who wouldn’t budge from the same script that it was an issue for the manufacturer and not them.
24 July 2026
Unprompted review
Reply from Wayfair UK
We're so pleased to hear you enjoyed our products and received great service! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
We appreciate your amazing feedback and are so glad to hear that you consistently have such a positive experience with us! We truly value your high recommendation.
Wayfair UK
Absolutely delighted with my tripod…
Absolutely delighted with my tripod gray standard lamp it has been well admired with neighbours and friends
13 July 2026
Reply from Wayfair UK
We're so delighted to hear how pleased you are with your tripod gray standard lamp! It's wonderful that it has been well admired by your neighbours and friends.
Wayfair UK
Bought an air con unit few weeks back
Bought an air con unit few weeks back. Got delivery date but nothing delivered. After contacting them week after set delivery date only found out that will be given full refund. Turns out they are selling stuff they don't actually stock. Waste of time. Won't be using again
24 July 2026
Unprompted review
Using Evri for delivery
Using Evri for delivery so of course no show despite being told twice delivery has been made. Not to our address though so unable to pass comment on product as have still not received.
23 July 2026
Reply from Wayfair UK
We're so pleased to hear about your prompt delivery, fair price, and the good quality of your item! Thank you for sharing your positive experience.
Wayfair UK
Very pleased the delivery driver was…
Very pleased the delivery driver was very helpful because it was such a large package.
22 July 2026
Reply from Wayfair UK
We're so pleased to hear that our delivery driver was very helpful, especially with such a large package! It's wonderful to know they provided excellent service.
Wayfair UK
Repeated failed delivery and protracted refund policies.
I ordered a Sofa Bed from Wayfair on the 05th July, believing them to be a reputable and reliable vendor. The original estimated delivery date was the 09th July, which seemed reasonable.
Wayfair failed to update their tracking system, deliver on the 09th or proactively update me this was not taking place. This resulted in me taking an unnecessary day of work.
This pattern happened several times over the following 3 weeks and resulted in me cancelling my order with Wayfair.
Although my agreement is with Wayfair, they advised they cannot refund me until they have confirmation from the manufacturer, with whom I have no agreement.
The constant delays were very inconvenient, but the delay tactics used by customer services were much more significant. If you can't deliver by a certain time, say so and set peoples expectations accordingly. Also, do not make customers wait for their money back, based on your own internal struggles. That money will allow them to go and purchase with a vendor who can actually deliver on their promises.
Would avoid for key pieces of furniture or any delivery required inside of 4 weeks.
5 July 2026
Unprompted review
speed up the delivery process and use…
speed up the delivery process and use reliable honest carriers
22 July 2026
Easy to navigate website
Easy to navigate website. Good updates and fast delivery. Thank you
22 July 2026
Reply from Wayfair UK
We're so glad you found our website easy to navigate and appreciate the updates and fast delivery! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
We're so pleased you found ordering easy, delivery fast, and are super happy with your new table! Thank you for your wonderful feedback.
Wayfair UK
Quick Delivery
Very pleased it was quick and easy to order my rug which I'm very pleased with I ordered it and it was delivered within 4 days
21 July 2026
Reply from Wayfair UK
We're so pleased to hear that ordering your rug was quick and easy, and that you're very happy with it! It's wonderful that it was delivered so quickly.
Wayfair UK
Good fast delivey
21 July 2026
Reply from Wayfair UK
We're happy to hear that your delivery went well!
Wayfair UK
I have been shopping with wayfair.co.uk…
I have been shopping with wayfair.co.uk for a while and I have never had any issues with them, great products and always deliver on time.
21 July 2026
Reply from Wayfair UK
We're so pleased to hear you've had such consistently positive experiences shopping with us! It's wonderful that you've always found great products and received timely deliveries.
Wayfair UK
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