Received Items in good condition. Slight mix up as they advised delay on one of the items but there wasn't. This is the major problem with dealing with all computer generated items. It's very hard or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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For some product types there is a great range of options but for others the options are limited. Great quality items. Slightly on the more expensive side compared to competitors. Website UX is slightl... See more
Company replied
Wayfair were absolutely great and the office chair is good its my second one, the first lasted several years of long daily use. The seat padding could perhaps be a bit thicker but a thin cushion solve... See more
Company replied
First of all I will say really happy with purchase, however communication between wayfair and DHL not good. Product turned up a day late, then arrived with no warning. Fed up of not being able to s... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
121K reviews
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Great costumer’s service
Great costumer’s service, easy to order, prompt delivery and great product.
28 July 2026
Reply from Wayfair UK
We're so pleased to hear you experienced great customer service, found ordering easy, and received prompt delivery! It's wonderful that you are happy with your product.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear you're very happy with your gorgeous small sideboard! Thank you for sharing your positive feedback with us.
Wayfair UK
light bulbs
Excellent speedy service.
Goods arrived in good condition. Wonderful phone service.
17 July 2026
Reply from Wayfair UK
We're so pleased to hear you experienced excellent speedy service and that your goods arrived in good condition! It's wonderful that you also had wonderful phone service.
Wayfair UK
Absolutely thrilled with these bedding…
Absolutely thrilled with these bedding items The quality exceeded my expectations .The fabric is incredibly soft, comfortable, and feels luxurious Everything was well made, fits perfectly, and has completely transformed the look and feel of my bedroom.
28 July 2026
Reply from Wayfair UK
We're absolutely thrilled to hear how delighted you are with your new bedding items! It's wonderful that the quality exceeded your expectations and that the fabric feels so soft and luxurious. We're so pleased it has transformed your bedroom.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that you consistently find the quality of our products to be worth the money! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
We're so glad you found our website easy to use and that we always have exactly what you're looking for. Thank you for your positive feedback!
Wayfair UK
Product was terrible and unfortunately…
Product was terrible and unfortunately not usable. Real shame as the picture looked great and I saw no reasons not to order. There were parts missing, twisted, broken and damaged. So, so disappointed and wouldn’t be happy to order an item like this from Wayfair again .
28 July 2026
Reply from Wayfair UK
We are very sorry to hear you had issues with the item received
We can see that you reported the this on our site and we are working to resolve the problem we will be in touch with an update via email.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
Not what we thought we were purchasingThe colours of the rug were far more…
The colours of the rug were far more vibrant and garish than portrayed on line
28 July 2026
Reply from Wayfair UK
We appreciate you sharing your feedback regarding the rug's colors. We are sorry the vibrancy was not as expected and will review our online portrayal. From reviewing your order we can see a return was arranged your refund has been issued.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK
Excellent product
Excellent product, quite difficult to put together, but very comfortable. Delivery was excellent
18 July 2026
Reply from Wayfair UK
We're so pleased to hear you found the product excellent and very comfortable! It's wonderful that your delivery was excellent too.
Wayfair UK
Very happy the items i have brought
Very happy the items i have brought
Very fast delivery with both items.
9 July 2026
Reply from Wayfair UK
We're so pleased to hear you are very happy with your items and that you experienced very fast delivery! Thank you for sharing your positive feedback.
Wayfair UK
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK
Will probably shop elsewhere next time.
Lots of choice. Products are not as well made as you’d want for the price, assembly instructions not great either.
Customer service helpful when I had issues with damaged/missing items.
The packaging is minimal/poor and a and the main cause for all the issues I’ve had.
21 July 2026
Reply from Wayfair UK
We're truly sorry to hear that the product quality and assembly instructions did not meet your expectations. We appreciate your feedback regarding the packaging and are glad our customer service team was able to assist with the damaged/missing items. We will share your comments with the relevant teams for review and improvement.
Wayfair UK
The great quality and at an excellent price for the size. curtains I ordered for my sister…
The curtains I ordered for my sister who has disabilities but lives in her own flat, they went perfectly with her sofas, brilliant quality too.
18 July 2026
Reply from Wayfair UK
We're so happy to hear that the curtains were a perfect match for your sister's flat and that you're pleased with the quality! Thank you for sharing your positive experience with us.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that the quality was good, that it was easy to put together, and that it met all your needs! Thank you for sharing your positive experience with us.
Wayfair UK
Only one part of three has arrived.
Only one part of three has arrived.
Now 10 days later
Part 2 has been "dispatched" but no details of when it will arrive and part 3 is "delayed"
Very disappointing
17 July 2026
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK
Easy peasy
Easy to navigate the APP to find what I wanted easy to order kept informed and exactly as pictured /described . Fairly well packaged delivers with care .
27 July 2026
Reply from Wayfair UK
We're so pleased you found our app easy to navigate and that ordering was simple! It's wonderful that you were kept informed and that your item was exactly as pictured and described. We're delighted to hear it was well-packaged and delivered with care.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that you found the unit beautiful and easy to put together! Thank you for your wonderful feedback.
Wayfair UK
Very happy with my purchase!
28 July 2026
Reply from Wayfair UK
We are so pleased to hear you are very happy with your purchase! Thank you for taking the time to share your positive feedback with us.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear you're happy with your purchase and the service you received! Thank you for sharing your positive feedback.
Wayfair UK
Excellent product good service from…
Excellent product good service from order to delivery. You could say I've seen the light.🙂
28 July 2026
Reply from Wayfair UK
We're so pleased to hear you found the product excellent and received good service from order to delivery! It's wonderful that you've "seen the light."
Wayfair UK
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