Wayfair UK Reviews 

120,309
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently commend the high quality of products, noting items are often just as pictured and described, with many finding them impressive and well-packaged. People also appreciate the excellent service, highlighting the straightforward ordering process, swift purchasing, and timely delivery updates. However, some customers also noted concerns regarding delivery, experiencing delays, missing items, or issues with specific couriers not following instructions or providing assistance for heavy goods. Additionally, a few people were dissatisfied with product discrepancies, such as items not matching online photos, arriving with manufacturing defects, or being of lower quality than expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and description. Many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over advertised... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising swift purchases and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently finding products to be good, as... See more

Service

Reviewers mention positive feedback about service, with many praising the brilliant and fast, reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shelving Item was lovely Delivery was bad not happy not delivered to correct address Delivery to wrong postcode had walk streets to find my parcel luck the person who sign for this was hones... See more

Company replied

Rated 4 out of 5 stars

Bought a set of four dining chairs at an excellent sale price. Delivered very promptly. The chairs looked much more cushy in the online photos, so a little disappointing there, hence the loss of one s... See more

Rated 4 out of 5 stars

I’ve bought lots of things from Wayfair and delivery is always prompt.However this purchase sadly wasn’t.We bought a parasol for the garden as it has been very hot.We choose the one we did as it stat... See more

Company replied

Rated 4 out of 5 stars

Wayfair is doing a good job in terms of products quality and Customer service. The disaster falls when Evri gets the product in their hands. Please think about a reliable courier. It’s very important... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.co.uk

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.9

Great

TrustScore 4 out of 5

120K reviews

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Asks customers to review

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3.9

All reviews

(120,309)

23,758 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful rug a

Beautiful rug a
Have one in my lounge already brought matching one for dinning room love them

16 July 2026
Wayfair UK logo

Reply from Wayfair UK

We are so pleased to hear how much you love your beautiful rugs! It's wonderful that you found the perfect matching one for your dining room.

Wayfair UK

Rated 2 out of 5 stars

Large outdoor chair cushions

I ordered chair covers of 2 different colours. Geometric pattern as shown and look great. One courier delivered on time and they are great. The sun umbrella is great 2. 2 days after expected Evri still hasn’t delivered the other seat covers, requested a call back and still not heard 11 hours later, when the delivery will be. They were needed for today.

16 July 2026
Rated 1 out of 5 stars

Placed my order for an 11x13ft shed

Placed my order for an 11x13ft shed, was told delivery by 16th... DHL delivery sneaked onto my property earlier than delivery notification and left 2 of 5 boxes. When contacting both DHL and Wayfair I got the standard AI response and that said delivery by 19th for the rest. The 19th is Sunday and they don't deliver on Sunday. Update from DHL only because I've hunted an update states it has been at the delivery depot since yesterday Friday 17th... I have to wait till Monday at least... this is the worst experience I've ever had from wayfair... if the delivery company is so unreliable to lose 3 boxes sneak to deliver the 2 they have then ghost on the new pick up and delivery then I'm wondering if it's worth using wayfair for larger items anymore 🤔 I'm not happy as it's delayed my work for at least 5 days.. I just hope they deliver the right stuff in the other 3 boxes or another delay is coming 😤

16 July 2026
Rated 5 out of 5 stars

Simple cupboards

Ordered some cupboards. Arrived on time and super easy to put together. Look really good too amd not that expensive

13 July 2026

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