Issue with payment, message sent. Called back within couple of minutes. Details and payment confirmed. Told order would be processed straight away. Email later confirmed dispatch and Royal Mail deli... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted the store with an enquiry confirming price of watch (Garmin fenix 8, cheaper than all other retailers) using their What's App feature. Had a reply within 20mins. Placed an order expecting it... See more
Company replied
Excellent service. I submitted the order with normal shipping and emailed to ask if they could send it 1-2 days instead so it would arrive in time for my daughter’s birthday. Received a promptly rep... See more
Company replied
Although the website was not clear that watches were not available to view at the Milton Keynes store, when I arrived at the store, staff could not have been more helpful. The staff checked with the... See more
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Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really professional service
Really professional service, delivered promptly and well within the agreed time frames. I would not hesitate to buy again and would highly recommend to anyone looking to buy.
23 June 2026
Reply from WATCHO Jewellers
Thank you for your fantastic feedback. We’re delighted you were happy with our professional service and prompt delivery. We really appreciate your recommendation and look forward to welcoming you back again. #loveWatcho
Great customer service
Took some old gold jewellery that has sat in a drawer for years.
The whole team were very friendly. Malgosia appraised my jewellery and gave me a good price. The money was in my bank account before I left the store. I proceeded to buy two beautiful gold rings and still had money left over.
It was a pleasure to do business with Watcho at Richmond.
2 July 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your fantastic feedback. We’re delighted you were happy with our professional service and prompt delivery. We really appreciate your recommendation and look forward to welcoming you back again. #loveWatcho
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you had a first-class experience with us and were happy with our service and prices. We really appreciate your support. #loveWatcho
Best Price lured me in.
They sold the watch I wanted cheaper than anyone else so I bought it from them. Simples. Arrived well packed and in good time. Nothing to complain about at all
22 June 2026
Reply from WATCHO Jewellers
Thank you for your great feedback. We’re delighted you found the watch at a great price and were happy with the packaging and delivery. We really appreciate your support and hope to welcome you back again. #loveWatcho
Beautiful present
Found the watch my partner wanted for his birthday. It was cheaper than other stores and is gorgeous. So shiny and my partner loves it. Thank you
22 June 2026
Reply from WATCHO Jewellers
Thank you for your lovely feedback. We’re delighted you found the perfect birthday gift and that your partner loves the watch. We really appreciate your support and hope to help you again in the future. #loveWatcho
Great friendly service and delivery of…
Great friendly service and delivery of a Murph to Gibraltar at a great price.
17 June 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with the service, delivery to Gibraltar, and your new Murph. We really appreciate your support and hope to welcome you back again. #loveWatcho
Lovely genuine watch
Easy to deal with. Exactly as described and at a much discounted price to other retailers, plus it arrived in super quick timescales, packaged and wrapped well.
22 June 2026
Reply from WATCHO Jewellers
Thank you for your great feedback. We’re delighted you were happy with the service, value, and quick delivery. We really appreciate your support and hope to welcome you back again soon. #loveWatcho
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with our customer service and really appreciate your support. #loveWatcho
Faultless service and great value
I have been eyeing up a particular Seiko Sports watch SSK059K1 for a while. I found it at WatchCo from whom I had never bought before. Boy, did they excel! I got a fabulous discount and free shipping. The watch was with me about 36 hours after I had ordered it in the wee hours of the morning.
I thoroughly recommend this retailer. I am sure if another watch I fancy is added to my collection, and WatchCo stocks it, I will be buying from them again. Faultless.
17 June 2026
Reply from WATCHO Jewellers
Thank you for your fantastic feedback. We’re delighted you found your Seiko Sports watch with us and were happy with the discount, service, and speedy delivery. We truly appreciate your recommendation and look forward to helping you with your next watch. #loveWatcho
Fast delivery and great service with…
Fast delivery and great service with many watches to choose from, but i had an eye on the Seiko 5 Explorer GMT in white dial, amazing and beautiful watch with a great price, will definitely buy again from them
22 June 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with our fast delivery, service, and selection of watches. We really appreciate your support. #loveWatcho
Perfect product and service
Contacted the store with an enquiry confirming price of watch (Garmin fenix 8, cheaper than all other retailers) using their What's App feature. Had a reply within 20mins. Placed an order expecting it be 2-3 days and it arrived the next day! It was well packaged without unnecessary excess packaging. Then the product in its own branded packaging as expected. Fabulous product and fabulous service. I'd definitely recommend and will use again.
15 June 2026
Reply from WATCHO Jewellers
Thank you for your fantastic feedback. We’re delighted you had such a positive experience with our service, communication, and speedy delivery. We really appreciate your recommendation and look forward to welcoming you back again. #loveWatcho
Highly Recommended
I purchased a particular Junghans watch via the online store; a competitive price, in-stock, payment was easy and secure, delivery on a day of choosing included and all faultless - I appreciate the final element depended upon a third party but nonetheless, excellent service.Highly recommended!
30 June 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your excellent feedback. We’re delighted you had a smooth experience from ordering through to delivery and were happy with the service provided. We really appreciate your recommendation and support. #loveWatcho
A beautiful item at an affordable price…
A beautiful item at an affordable price for good quality item and prompt delivery.
I am extremely happy with both my new item and the service I received, thank you ☺️
19 June 2026
Reply from WATCHO Jewellers
Thank you so much for your kind words! We're delighted you're happy with your purchase and the service you received. We truly appreciate your support and hope to welcome you back again soon. 😊
#LOVEWATCHO
Great price and delivery
5 June 2026
Reply from WATCHO Jewellers
Thank you for your wonderful review! We're delighted you were happy with both the price and the delivery. We really appreciate your support and hope to see you again soon.
#LOVEWATCHO
Great Wolf Roadster Travel Watch Roll
Great Wolf Roadster Travel Watch Roll and the cheapest price on the internet delivered fast
16 June 2026
Reply from WATCHO Jewellers
Thank you for your valued feedback. We are pleased that you chose to shop with us and that your order met your expectations. We sincerely appreciate your support and look forward to welcoming you back again soon.
#LOVEWATCHO
Very good
Very good website, easy to navigate and extremely efficient service with delivery within 2 days. Good price too.
18 June 2026
Reply from WATCHO Jewellers
Thank you for your kind review. We are delighted to hear that you found our website easy to use and that your order arrived promptly. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
#LOVEWATCHO
Great experience with WATCHO.CO.UK…
Great experience with WATCHO.CO.UK bought a Seiko Arnie they did a price match on it so I had it for £299 instead of £420 came next day aswell 👌
18 June 2026
Reply from WATCHO Jewellers
Thank you for taking the time to leave such a wonderful review. We're delighted we could help you secure the best possible price and that your watch arrived promptly. We truly appreciate your custom and hope you enjoy your new Seiko for many years to come.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re pleased you were happy with our service and prompt delivery. We really appreciate your support.
#LOVEWATCHO
Ticks all the boxes
Everything to be honest the service the price the brilliant communication and even the delivery fee of £4.99 was refunded by them because of Royal Fails screw up. Totally recommended company and would buy from them again.
17 June 2026
Reply from WATCHO Jewellers
Thank you for your feedback. We’re delighted you were pleased with our service, pricing, communication, and delivery. We really appreciate your recommendation and hope to see you again in the future.
#LOVEWATCHO
Very efficient service
Very efficient service. Excellent communication throughout the process. Very happy with their exchange offer and my new fenix 8 is fab!
17 June 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with the service, communication, and your exchange experience. Great to hear you’re enjoying your new Fenix 8!
#LOVEWATCH
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