Warby Parker Reviews 

After spending some 15 hours with their outsourced customer service trying to reorder the same glasses I purchased earlier, was finally sent a pair of glasses -- entirely wrong prescription. At first they said I needed to give the glasses they sent a few weeks, because I needed to "break them in and get used to them" before I could actually use them. Then it took two weeks to get a refund. This place was a nightmare.

Title: Five reps, contradictory information, and a written commitment they refused to honor
I placed an order for three frames on April 29, 2026. Warby Parker contacted me to say one of the three (a rimless style called the Olin) couldn’t be filled because my prescription exceeded their lab’s range for rimless frames. Fine. I cancelled that one frame. The other two — an Olin in Antique Silver and an Arti in Crystal with Polished Gold — were supposed to continue processing.
What followed over the next two weeks was one of the worst customer service experiences I’ve had with any company:
• On May 14, a rep told me I had cancelled all three frames on May 1. I had not. She fabricated a cancellation that never occurred and used it to explain why my order had stalled.
• On May 15, a second rep acknowledged the prior rep was wrong, told me there was no payment method on file, and asked me to call in. I called and waited on hold for ten minutes before giving up. I emailed back offering my phone number so they could call me.
• A third rep replied that Warby Parker does not make outbound calls and directed me to the same phone number I had already been on hold with.
• Later that night, a fourth rep wrote me a long apology stating, in writing, that my payment information had been on file the entire time and that he would personally place the order with no additional phone calls or steps required. I replied confirming I wanted to proceed.
• Two days later, a fifth rep replied telling me my payment method is not on file and that I need to contact them by phone, text, or chat to provide it again — directly contradicting what I had been promised in writing 48 hours earlier.
Five representatives. Contradictory information at every step. A written commitment that was reversed within two days. An invented cancellation. And at no point did anyone read the thread or honor what the previous rep said.
I have also filed a complaint with the Better Business Bureau. If you are considering ordering from Warby Parker, be aware that their email support operates as a series of disconnected handoffs where each rep contradicts the last, and written commitments from their team apparently mean nothing.

First time using Warby Parker and I couldn't be more pleased! Arrived in 5 days, fit perfectly, best pair of glasses I ever had with a great price on top of it! All the other negative reviews must be from competitors. Five Stars 🌟🌟🌟🌟🌟!

YOU GET WHAT YOU PAY FOR. THESE FRAMES ARE NOT GOOD QUALITY. Had my back-up glasses made at Warby. The finished glasses received did not fit as the sample in the store did. They were very stretched out. Instead of replacing the frames, they fixed them in the store. It took about a week for the frames to stretch back out and become almost unwearable. They said they would fix them again and I could keep coming back every time they stretched out. I would rather pay more and get a decent product. BEWARE!

On March 20th I paid for an online eye exam, the promised result was that my contacts and glasses prescription (which had not changed) would simply be renewed for another year. A doctor okayed it and I thought I was done. Only I went to get my contacts and they couldn’t send me the new prescription. They said it would take a few days. Luckily, the place where I get my contacts was kind enough to give me some samples. 2 months later, I went back and they STILL haven’t done it. I leave for a funeral and really have time to keep waiting and driving back and forth looking for my prescription!! I’ve called twice and they just apologize but no one does anything! This isn’t acceptable!
I’ve used them for over 6 years for glasses and even recommended them to friends. I won’t be doing that again. Even Mary, the supervisor who had me on hold a of over 40 minutes did nothing. “Sorry. We promise it’ll be there within 2 days”.

I placed an order and paid extra to expedite it. Two days before they were due to arrive, they had not been shipped so I utilized the chat feature to follow up and was told unequivocally that my glasses would arrive. The next evening they still had not been shipped and I followed up again. Oops, they won’t be there on time. “Let me reach out to the lab to see if they can ship to arrive one day late and I’ll email a response”. That never happened.
Today when they were supposed to arrive, I followed up again and was told it would be at least another 24 hours for them to provide an update. I’ll be winging my way out of town by then.
My advice based on NOT receiving the glasses is to not trust their timing, customer service or promises for follow up. I could have used another provider, but now I’m screwed.

Worst frames I have ever owned. Constanly come loose within a couple of days. Constantly fall off my head if I look down!

I have bought Warby Parker’s glasses for years and my experience has always been decent but I am also a fairly easy customer. Today after they changed my appointment three times they didn’t see me because I was three minutes past their grace period (of 5 minutes!) due to an accident I ran into on the way. Very disappointing experience and honestly they will never see me in any of their stores ever again.

Extremely disappointed. This is the second time I’ve paid for expedited shipping with Warby Parker, and the second time my glasses have ended up delayed with no clear explanation of where they are. There are plenty of other reasonably priced eyewear companies that reliably deliver on time. Based on my experience, I recommend looking elsewhere. I won’t be ordering from Warby Parker again.

I ordered glasses two weeks ago. They emailed me multiple times asking for my pupillary distance measurement, I had provided that and taken multiple photos of my face and submitted them. I would get confirmation that it’s good and then a day or two goes by and they send me another email that you need my measurements again. I reached out via chat and was old there was a “glitch” in the system. Always a red flag excuse in my opinion. Was then told they would begin processing the order but would still be waiting another two weeks. No offer to discount or provide expedited shipping for my inconvenience.

Terrible experience from order delivery to customer service reachability to resolution of lost package. First time trying these guys and will be the last. Complete waste of time and money if you’re smart you will avoid this company

Placed my first order with Warby Parker. Waited the standard 14 days only to learn my package was lost. They offered to reorder with expedited shipping which takes 10 days. Not exactly what I would consider “expedited”. Cancelled the order. Very disappointing.

Very Upset with product quality and Customer Service.
Very upset with the customer service. I paid and place an order on 09/23/2025 for glasses with prescription. It took 3 weeks to get the glasses made not according to the order-prescription. They replaced them and the replacement was faulty. I request a refund. Finally after long time on the phone agent Roxi, I returned the glasses for refund. As of today 02/26/2025 no refund is made. Another agent Ari promissed to refund today. This company do not deserve even one star.

I went into the store to buy a pair of Warby Parker glasses. I have a high prescription. I paid extra for 1.74 lenses. I had a discussion, at length, with the associates about polishing the sides of the lenses. Lenses that are thick have a matte, gritty texture. This means when you look at the person you see a solid white band around the edges, which is distracting and unattractive. It also causes some light reflection changes at the edges, and is visible to the wearer. Polishing is standard at quality eyecare facilities. I asked about edge polishing at WB and was assured it was standard on thicker glasses.

Fast forward two weeks.

My glasses arrived. The edges were not polished. They have white, gritty edges. The AR coating on the left lens is badly applied, causing vision to appear slightly fogged, like a fine mist is over the lens.

I called WB customer service, who needed basic lens manufacturing explained to them. They stated there was no way to have them returned to simply have the lenses removed, polished, and replaced. They didn't know how to alert the factory to ensure polishing if they were remade. They stated there was no one else to talk to and they had no way internally to get in contact with other divisions to send feedback or fix issues.

Therefore, I need a refund. It took awhile to convince them to do this.

This company is awful.

Thought I’d roll the dice on this brand and wow what a mistake. I bought two pairs and within weeks the lenses were so cloudy and useless I might as well have been looking through a greasy windshield. I treated them the same way I’ve treated every pair I’ve owned for years, yet somehow these fell apart almost instantly. I literally had to go back to my five year old glasses to actually see clearly that says everything. Cheap price, cheap quality. All hype, no substance, all grabage. It’s marketing smoke and mirrors wrapped in a trendy aesthetic. Save yourself the frustration and stick with real optical clinics that actually know what they’re doing. This brand is style over function, and not even good style at that.

I lost my warby parker glasses therefore ordered another pair. I had them for a month or so and scratched the lense. Not Warby's issue, and they do have a warranty for scratches in the first 6 months which they honored. That being said, it's stated up front that it can take 2 months to get them back...that's a very long time to put in a lense in a frame I think but hey, it was free. On Jan 2nd, I received an email that they will be shipped out in 7-10 days. As of today, I heard again they were shipped to the store, then I was told they were waiting on a reply from the store that they were not shipped, and then I heard they broke the frame (but had a new one in stock). I'm leaving on vacation (driving) and asked they since they had mishandled the order if they could expedite the order and over night them to me. NOPE, they could not and are not. I'm very disappointed in their service!!

Warby Parker does not allow you to leave reviews instead you have to submit them to a review inbox:

Here is what I wrote to them:

This was my first time using Warby Parker, and unfortunately it has been the most unpleasant eyewear experience I’ve ever had.

It started with the eye exam. There were multiple technology failures related to Warby Parker’s remote provider platform, which caused substantial delays. We were forced to wait for hours while staff attempted to resolve issues outside of their control.

Once the exam was finally completed, we then encountered additional problems trying to pay for the glasses due to continued platform issues. The in-store staff apologized and offered expedited processing as a courtesy, acknowledging the inconvenience.

Despite that, we still have not received the glasses.

When I contacted customer service, I received a generic response stating that the lenses did not meet Warby Parker’s quality standards and would need to be remade. Shortly after that, I received another email stating that the frames we purchased were out of stock.

At this point, my frustration is beyond reasonable. My child has gone without glasses for an extended period of time, which is unacceptable. This experience highlights serious flaws in Warby Parker’s business model — particularly its reliance on remote exams, centralized labs, and fragile technology systems that appear unable to deliver reliably.

To make matters worse, I attempted to leave this review directly on Warby Parker’s website and found no convenient or transparent way to submit negative feedback. That appears intentional. As a result, I will be posting this review on Trustpilot, Reddit, and other platforms to warn potential customers.

I had planned to purchase my own glasses from Warby Parker as well, but due to this experience, I will be taking my business — and any future business — elsewhere.

I needed new glasses immediately. My order was lost but Warby Parker didn't figure this out until I called them after the delivery date. I explained the situation, and was promised quick response. Instead, a new order was booked and I was at the end of the queue. Even the delivery date on that was late. The glasses are good, but service was terrible.

The in-store experience was fine, but after they were paid, they seem to lose focus on delivering on the expectations they set. I was given a 14 day lead time on delivery of my glasses. Sadly, the quoted timeframe came and went and no glasses. To add to the experience, I received no communications pertaining to delays unless I initiated the contact. The glasses finally did arrive and they're fine in terms of quality, but due to poor communications, seemingly lack of concern or care about completing the transaction to ensure customer retention, I won't be returning. Additionally, in my humble opinion, it's not unreasonable to expect a company can take an order, make and ship a pair of glasses in 7 days or less. Companies already exist that can make them in an hour, so what's their excuse?

Warby Parkers customer service at the store is quick and easy. Quality of the eyeglasses is great. The shipping time is around one week, but it's free and nothing ships fast these days.
My husband is ill and will be out of work for quite awhile, the inexpensive options are so appreciated.
I just wish they had told me at the store that they have expedited shipping, I would have done that.
I've shopped at WP for 3 years now.