Warby Parker Reviews 

Service is great in their NYC locations, but it keeps on asking me to upload my prescription, which I already did two months ago. Overall experience is good, but could be better

Warby doesn’t bill any insurance. Either they don’t know how or don’t want to deal with them. That statement that they accept most insurances is a lie. They want your money. They give you that nonsense once you pick your glasses. My insurance pays for everything and they stated they were never contacted by Warby even though the workers told me they did. Stay away from this place. Glasses are cute but break easily. Complete scam

Have been ordering my glasses from Warby Parker for the past 6 years. Always had the frames I like sent to my home tried them on and chose my favorite. Well they no longer have at home try on and I live 70+ miles away from a retail location. They’ve also discontinued a frame I bought last time so I can’t just order them with my new prescription. Called customer service and for the first time I had someone reading a customer service (ha ha) script who spoke broken English. He wouldn’t answer simple questions and got smart with me. I called 3 more times and got no answers to my questions. I called the closest store to my location and found out the stores don’t answer or they don’t have phones??? Texted my questions but the text only answered one so I guess it’s AI. I’m not driving 140 miles round trip if I don’t know what kind of selection of frames the store has. One of my unanswered questions. I will no longer support a company that has no customer service and can’t provide information correctly. So disappointed. I guess they’re going to be the next LensCrafters and no longer focus on their customers who don’t have easy access to a store!

Worst customer experience in years. I ordered contacts for the first time through the Warby Parker website which stated my contacts were in stock. I have since received 6 emails saying the contacts are backordered with different dates of availability. Since then (one month ago), my prescription expired so I am unable to get contacts elsewhere and have run out. (I contacted the manufacturer and the other big vendors have them in stock, so how Warby Parker is working with their distributer is highly suspect.) The worst part is a customer service rep said I could get a free online exam and it would generate a new prescription and I could switch brands. None of this was accurate and now I have no way to get new contacts without going back to the eye doctor. Save yourself a huge headache and order from WebEyeCare or 1-800-contacts. Warby Parker seems to be run by a 12 year old.

Tried to order glasses and when I went to pay, I got a message that said There was an issue with your order. Please chat or call to get it squared away. I chatted and called and neither one could help me get the order placed. I just gave up. I’m going to order from somewhere else.

Beware
Went to store, had eye exam and proceeded to get three new pairs of glasses. I was struggling with third pair, but sales associate told me to relax…there was a 30 day guarantee. I was told this at least six times while in this store. Fast forward a few weeks and my new glasses arrive and I need to get a replacement. The returned pair was more expensive and I ended up owing THEM because 20% only good on NEW pair. If I had known this, I would have spent a lot more time at store picking the right pair. Very upset.

My partner and I took a trip this summer and I got him to try on some frames at WP. They looked phenomenal on him, but they were much too expensive for him. I knew I'd get them for him for Christmas. So I contacted WP via chat and asked how difficult it would be to submit his prescription and order two pairs for Christmas. "Oh, it's so effortless," I was told by their rep. Newsflash: it is anything but easy! I managed to get his prescription (he just had his exam and I snatched the prescription and uploaded it to WP). Then I get an email a couple days later. "WAIT! We need more information. We need his pupillary distance. All you need to do is take his photo in direct lighting, with a credit card positioned under his nose, perfectly centered, with the magnetic stripe pressed flatly across his mouth." You know, because that isn't suspicious. So I finally got him to allow me to do this. It took WP no fewer than six attempts to get the photo "just right." Then I get another email, "We need more information." What will he be using the lenses for." I had already given them this information. They kept screwing up, so they agreed to meet me half way and pay expedited shipping for $25 on one pair and I'd pay the $25 on the other. I was told they'd be here in 10 days from the 13th. NO. They shipped one pair today (December 19th) and they forgot to ship them expedited. So they will arrive days after Christmas. So I said, at least overnight the other pair. They said, "oh, yeah, about that. They failed quality control so we are having to make them all over." I asked if they would lend me two frames to give to him until the real frames arrived. I was willing to drive an hour in each direction to get them from their brick and mortar store. I was told NO. So now I will have nothing to give my partner on Christmas. I am so angry at this company right now. ZERO STARS. AVOID. DO NOT DO IT!

These people will spam you forever, using different email addresses, so you cannot effectively block them. Be careful even allowing cookies for their website.

If I could give negative stars, I would. In August I ordered frames (Moriarty) for new prescription sunglasses for an upcoming vacation. I also ordered a pair of glasses at the 2nd pair discounted rate. The regular glasses arrived in the advertised projected timeframe of 10-14 days. The sunglasses were going to cost over $500 and 2 weeks after they were in process, I received an email that they would be delayed because of ungrades in their labs (delivering the sunglasses after I had left the country without my sunglasses). I called customer service to ask to upgrade my shipping method and explained I was not happy over the situation and why. I was told I could not change the shipping method. I asked to cancel the order and for a refund if they could not deliver the sunglasses prior to my trip. They said I could not cancel but that I could have an exchange within 30days of receipt…which would not help. Strangely, they did upgrade my shipping and the glasses arrived the day before my departure.
If you were to look up these frames, they are held together by 4 small screws along the top of the frames. I was unaware as I wore them these screws were coming loose and after just 3 days of wear, the glasses literally fell apart. I took them into a local optical dispensary in Malta, but they said they could only look at their own glasses. I called Warby Parker for help finding someone to look at these glasses and got the same run around about exchanging the glasses (I was in Europe). They had no options or suggestions for repairing their faulty $500+ glasses. I did eventually locate a jeweler/watch repair who looked at the frames and replaced the screws and repaired the glasses.
I will NEVER do business with Warby Parker again and will warn as many people as possible about their lack of follow through with customer service

Terrible return policy

Warby Parker makes you live chat with customer service to do a return. Conversation took 15 minutes because they were replying so slowly. Why should I need to chat to do a return anyway I should be able to just click a button.

I have been ordering from Warby Parker for years. The last few years they have been sending my glasses to me via a third party carrier, which has consistently done a bad job. One time my glasses were thrown on my lawn near my mailbox. Another time illegally put in my mailbox. And a few days ago they delivered to my front door, but their van drove up my driveway after I called Warby Parker days before to notify them to tell their carrier to stay off my drive. Warby said they had successfully notified the carrier. These repeated mistakes are Warby Parke's responsibility since they contract with this carrier. Yet, when I called Warby and they said a manager would return my call, no one did. Warby Parker obviously does not care about its loyal custmers.

I have bought several pairs of Warby Parker glasses for over 10 years and early in November I went to a store and dropped off my prescription. To make a long story short I complained so much asking why it was taking so long they returned my money and still promised me the glasses. So today its December 8 and I just got my glasses and they are screwed up. What I got were glasses where the focal point is off somewhere between Computer and Reading glasses which is basically useless. I ordered Computer glasses. I have no desire to go through this again even if the glasses were free in the end. I will never ever again use WP.

Awful just awful materials used, 295$ pair of glasses turning green from black in the first week and all the customer support gaslight you and then reccomend you buy another pair instead of deal with the fact the metals and components around the nostril are very very low quality.

I emailed support and was told to spend 300$ on a duplicate and(of course they told me it was a 1/100000) problem

On October 29,2025, I drove two hours away to find eyeglass frames in store. I ordered my eyeglasses nearly a month ago and they still aren’t in. After I reached out to check on the status, they informed me the lenses were made incorrectly and were being remade. The next day, they sent me an email saying the frames I had already physically purchased and had fitted in store were out of stock, miraculously. After I requested a cancellation of my order and a refund, I was told to return the glasses I never received first to receive my money back. They are holding my money hostage. Luckily, I purchased on a credit card and can dispute such fraudulent charges. They even had the audacity to send me a customer survey before my product is even in. Needless to say, I will never do business with this dishonest company again.

While the in-store experience was nice the customer experience once I ordered my glasses was bad.
Warby Parker has a wait time of 10 days to get your glasses. Once my order went through, I received a notification saying there would be up to 3 days extra delay. OK...
Before the 10 days were over I received an email saying the glasses were going through quality control and would be shipped shortly. I thought great! But there was no movement so I decided to call after 17 business days.
The rep explained that my order was canceled (the reason was obscure) and that it was sent for production to another facility, which meant I had to wait another 2 weeks at best. How was it sent to be made in another facility if it was about to go through quality control...
If I hadn't called I would not have been informed and now 4 days after my call, the online status has not changed.
I told the rep that having to wait 1.5 months in total for glasses was going to be complicated and asked if there could be some type of discount for the inconvenience. Nope. Since my insurance paid a portion they won't give a discount on my current payment which makes no sense.
They did offer a discount for future purchases but that's basically like saying, "hey, come spend more to get the same bad service".
Very disappointing.

I have had several pairs of Warby Parker prescription glasses over the years and things always went well. This time it's been awful. I ordered a back-up pair of prescription reading glasses. The site said they would ARRIVE within 10 days of ordering. Only AFTER placing the order, did I receive notice that it would take longer (an additional 3 days). Well, they've blown through both of those promises. I don't know what is going on, but I'm done with this company. They used to be cheaper and quicker, but they aren't anymore. No point in buying from them now.

Not sure what happened to this formerly great company but they are now simply awful. Ordered a new pair in August, they arrived sized to fit a soccer ball. Went to the local store and the glasses could not be reshaped to fit my human head. So they were returned and I ordered a different style as replacement. That pair "failed quality control" and was remade. The 3rd pair finally arrived in early October, only to have the same sizing issues. Glasses were returned and now I am fighting to get my money back. Do not waste your time and money here!!!

Excellent service from start to finish.

To make a purchase of sunglasses the store clerk required my email address. When 8 responded that it's unlawful and a breach of my privacy he responded he couldn't sell me the glasses. I gave him a email address that I rarely used so that I could make the purchase. I have sent to emails to the corporate office of the company questioning their policy but no response. My next call is to the consumer protection division of the mass A G.

ordered contacts and due to cataracts can no longer use them. 3 unopened boxes will not take as return. terrible policy . Do not use them you will be very disappointed...