My parcel was finally delivered although it came 7 days later after they said it's out for delivery, It wasn't my first purchase. Other deliveries were on time. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package eventually arrived, I was beginning to doubt that it would ever come. The first notification came on the day it was supposed to be delivered. Altogether it took almost double the time to d... See more
Company replied
The items ordered arrived in the indicated date window. I was also kept well informed of progress through the different stages along the way, which was reassuring. It cost a bit more than trying to ar... See more
Company replied
I am thoroughly impressed with WantItAll. I placed an order for an international item on 18 December and they promised delivery within 20 working days. Despite the busy holiday season, they stuck to t... See more
Company replied
4.4
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was good service..
Was good service... kept me inform all the way untill i got my package... no problems and i got what i asked for...
2 February 2026
Good communication
After the order was made, the communication from the company was good as well as communication of delivery status and times. Order was delivered on time.
26 January 2026
Unprompted review
Reply from WantItAll.co.za
Glad to hear it!
delivered exactly as promised – even over the holidays!am thoroughly impressed with…
I am thoroughly impressed with WantItAll. I placed an order for an international item on 18 December and they promised delivery within 20 working days. Despite the busy holiday season, they stuck to their word perfectly, delivering my package on 16 January. The tracking updates were fantastic—I was kept informed every step of the way, from the item arriving at their USA offices to clearing JHB customs. It is rare to find an importer that sticks to their timeline so precisely. Highly recommended!
16 January 2026
Unprompted review
Reply from WantItAll.co.za
Thank you for the recommendation!
I bought a menorah with candles
I bought a menorah, including a box of 44 candles for the menorah. The menorah arrived without problem but the box of candles was not included. Could you kindly send this to me.
7 January 2026
Reply from WantItAll.co.za
We will reach out to resolve!
I am happy with the products!
I am happy with the products and the service, but it took a while to get the product.
5 January 2026
Reply from WantItAll.co.za
We wish we could be quicker too! Sadly the nature of the business leaves us stuck with longer delivery times.
Exemplary customer service
Great communication from start to finish. Highly professional people to deal with.
12 January 2026
Reply from WantItAll.co.za
We aim to please!
Exceptional service and communication…
Exceptional service and communication throughout your ordering processes.
12 January 2026
Reply from WantItAll.co.za
Thank you for the vote of confidence!
It can't be that the return policy you…
It can't be that the return policy you guys use requires a 35 % of the value the product. It absolutely doesn't make sense especially for such an expensive sale when the shipping of such a small product will actually cost so much less.
5 January 2026
Reply from WantItAll.co.za
I am afraid that the shipping to the US supplier, as well as the restocking, are often more than the fee we charge for consumer remorse returns.
Taking over a month for delivery
Taking over a month for delivery
After I ordered it I saw it for 1/4 of the price at Checkers. I tried to cancel and I was told it would cost me 35% to cancel.
23 December 2025
Unprompted review
Reply from WantItAll.co.za
I am afraid, as communicated t you, our delivery times are 10 to 20 working days - at time it does stretch to the longer cycle, especially over periods like the festive season after Christmas itself.
I am afraid your calculations are not entirely accurate considering the public holidays and general slowdown.
Unbelievable service especially during…
Unbelievable service especially during the festive season! Thank you for making my daughter a very happy kid!
2 January 2026
Excellent Service
My order arrived in about a month which is fantastic, considering it was the festive season. It was well packaged and arrived in great condition. Every step of the journey to South Africa and eventually my home, I received updates on my order. I'll be using WantItAll again.
2 January 2026
Reply from WantItAll.co.za
We look forward to serving you again!
Reply from WantItAll.co.za
Thank you for the kind words!
Packaging of product was below par
Packaging of product was below par. A fitted cap that is packaged in a plastic does not ensure its shape in transit. It should be packaged in a box to keep the form as New Era does.
5 December 2025
Reply from WantItAll.co.za
Indeed, that is unacceptable! I will continue chatting with you in direct messages to resolve.
I had a fantastic experience
I had a fantastic experience. I was always informed and kept up to date until delivery. The order was supposed to take between 10 and 20 days but for received it much earlier than that, especially the first. Five star service.
2 December 2025
Reply from WantItAll.co.za
Glad we stepped up!
The company kept me up to date with the…
The company kept me up to date with the order and delivered as promised
1 December 2025
Reply from WantItAll.co.za
We aim to please!
The turnaround time is too long
The turnaround time is too long and unfortunately I got an email saying . My goods were delivered and I haven’t received anything
5 November 2025
Reply from WantItAll.co.za
Sadly our delivery times are longer, but we are as transparent as possible with said times so customers are aware!
I have sent a query to the couriers and will liaise with you directly!
Reply from WantItAll.co.za
Thank you for the kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.