I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.5
Excellent
392 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery took forever to arrive
Delivery took forever to arrive, almost two months. I only received it today, i placed the order beginning of March
21 April 2026
Reply from Importitall
Dear Customer
Many thanks for your feedback, it is appreciated.
We do apologize, you are correct - this shipment got caught up with logistics issue due to the war, many of the usual routes from the USA to SA through the middle east resulted in the world having to find new routes with massive delays.
We always try to get items to customers as quickly as possible, and we do apologize for the unexpected delays.
We do hope to see you again in the future!
I was kept informed throughout the…
I was kept informed throughout the process and the product was delivered safely. Thx you.
17 April 2026
Good communication
13 April 2026
Perfect Hompage
Perfect Hompage, easy to find what you are looking for, very fast. Excellent 👍👍
13 April 2026
Easy access to the website
Easy access to the website, efficient delivery exactly on time. Thank you
10 April 2026
Leponitt 2 wheeled nippers
I could not find this specific tool anywhere in South Africa. You made it easy to be a proud owner.
2 April 2026
So easy
So easy, no involvement with couriers or customs, great service from start to end1
30 March 2026
Good day I'm very glad that you could…
Good day I'm very glad that you could assist me and I could get my order as I request. I will definitely buy more stuff from your company. Thank you very much. Regards A Hendriks.
27 March 2026
When I ordered something from them they…
When I ordered something from them they deliver on time. They always update you about your order, I will continue to support them 🙏🙏🙏❤️❤️❤️
6 October 2025
Unprompted review
Was easy to order
Was easy to order. Was kept in the loop all the time regarding shipment, and delivery dates. Delivered on time.
Efficient service.
20 March 2026
Reliability in everchanging & uncertain times.
My order was placed and confirmed on the 24 of Feb 2026 with an expected delivery time of between 10 March 2026 and 24 March 2026. Despite the Middle East conflict that broke out on the 28 of Feb 2026, my order was delivered on the 13 of March 2026. What was impressive is that Import It All had to reroute their shipping from their Dubai hub to Europe and were still able to keep to their expected delivery time at no additional cost to myself when global trade logistics had to adapt overnight to the Middle East conflict.
13 March 2026
I was kept informed from purchase to…
I was kept informed from purchase to delivery of where the order stands. And though the war and supping challenge the company went far and above.to.get the order to me.The delivery company was friendly and swiftly withe the delivery. Thank you so much.
13 March 2026
It took close to three months for the…
It took close to three months for the order to be delivered. You should follow the process yourself and inform me, not expecting me to follow the process. Next time first find out whether the product is ready for delivery before expecting full payment.
The use of some items is clearly seasonal and can be filtered using AI. In this case the unit is going to wait for a year to be used for making jam.
A red light is required to warn your company to cancell such orders, communicating with the client.
I gave you 1 star which is the best I could do, waiting that long. Think of offering alternatives when delivery exceeds a limited time.
Regards. Smitty. Mistergreen Enterprises
9 March 2026
Reply from Importitall
Dear Smitty
Many thanks for your feedback, it is appreciated.
You are 100% correct, this order was severely delayed. We sometimes are at the mercy of suppliers, and with more then 500 million items on sale, we do try our best to manage suppliers accordingly.
I see we did keep you updated and gave you the option to cancel and refund if you were not willing to wait. We did hound the supplier for information, and did deliver as quickly as we possibly could.
Once again we do apologize for the inconvenience caused, and hope we get the opportunity in the future to show you how we normally process orders.
Excellent service and communication
6 March 2026
Fast and efficient.
6 March 2026
Amazing service
Amazing service, regular updates from the time I placed my order right to my door.
I will surely use your services again
6 March 2026
It came on time and in one piece
It came on time and in one piece. Can't ask for more. Thank you. :)
6 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.