A & A Walters Funeral Directors (Est. 1850) Reviews 

376
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, caring, and professional when organizing loved ones' farewells. Reviewers emphasize that nothing is ever too much trouble for the team, who offer continuous guidance and reassurance from the very first phone call. People note that the entire arrangement process runs smoothly, taking away stress during such upsetting and emotional moments. Families deeply appreciate the dedicated support provided on the day, ensuring everything goes exactly to plan with utmost dignity and respect. Consumers consistently recommend these local funeral directors to anyone needing dependable and compassionate assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently caring, supportive, and... See more

Service

Clients share positive opinions on service, noting that staff members are exceptionally supportive, caring,... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional compassion, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy & all of his colleagues at AAWalters were so caring & supportive when my husband Tim Gallagher passed away. From the first phone call to start making arrangements Andy offered guidance & supp... See more

Rated 5 out of 5 stars

David Patrick Ward Our beloved Husband/Dad passed away on 12th November 2025, every experience with A&A Walters was first class. We’d like to specifically mention Karen who arranged the funeral... See more

Rated 5 out of 5 stars

From the very first meeting with Stacey of A&A Walters Tipton, what had been a truly devastating time for myself and my family became a little easier. Stacey was extremely professional,very know... See more

Rated 5 out of 5 stars

Following the passing of Anthony Bolton. Aa Walters delt with all of the arrangements. The office staff were efficient and approachable. The chapel of rest was done with dignity and very well present... See more


Company details

  1. Funeral Director

Written by the company

A & A Walters - a caring, award winning family owned and run Funeral Directors serving the people of Dudley, Sandwell and Wolverhampton Boroughs since 1850


Contact info

5.0

Excellent

TrustScore 5 out of 5

376 reviews

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5.0

All reviews

(376)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Dignified, Thoughtful, and Truly Caring

After losing our beloved mom Lynn, we were heartbroken and completely unsure where to start. We’d never had to arrange a funeral before, and the whole idea felt overwhelming. But before she passed, our mom had told us how good you were and had suggested we use you when the time came. We’re so grateful we listened.

We called your Tipton office to let you know she had passed and within half an hour your team were with us. They were respectful, kind, and professional, and reassured us that they would take good care of her. And they did.

A couple of days later, we were invited in to begin the arrangements. We were anxious, not knowing what to expect, but from the moment we arrived, we were made to feel safe and supported. Stacy welcomed us into a private room and guided us through everything with such compassion and clarity. Nothing was rushed or confusing. She explained each step, helped us choose the coffin mom had wanted, and made sure every one of our wishes was respected.

Stacy went above and beyond with her attention to detail and empathy. For something we were dreading, she made it feel surprisingly manageable and even comforting. She also arranged for a celebrant named Angela, who was just as thoughtful. Angela took time to really understand our mom’s life, from beginning to end, and on the day of the funeral, she delivered a service that was simply beautiful. It truly felt like our mom was seen, honoured, and remembered exactly as she should be.

Throughout it all, the communication from Stacy and Angela was excellent. We were kept informed, gently supported, and never left wondering what was happening next.

We can’t thank you all enough. I wouldn’t hesitate for a second to recommend A&A Walters to anyone going through the loss of a loved one. You treated our mom with the dignity she deserved and helped us give her the farewell she would have been proud of.

Thank you from all of us.
Matt, Vicky and Andy

21 May 2025
Unprompted review
Rated 5 out of 5 stars

The funeral of Irene Wright

Our family were totally overwhelmed with the professionalism, courtesy and compassion shown to us at the most difficult time when we lost our mom, Stacy literally went above and beyond, we wanted to celebrate our moms life and introducing us to the celebrant Angela enabled us to do exactly that, she was amazing, all the staff on the day were so respectful and followed our wishes to the letter, A&A Walters are definitely the people to use when you lose a loved one, thank you so very much.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

We would like to thank Karen Newey for…

We would like to thank Karen Newey for all the support she gave us in arranging the funeral of my late husband Stephen France she listened to our wishes and gave us guidance nothing was too much trouble for her .
Tha celebrant Debbie gave a beautiful service and did Steve proud .
The drivers and staff on the day were very professional kind and compassionate.
We can't thank A&AWalters(tipton)enough for the outstanding service we received and would recommend them to anyone seeking a compassionate and professional funeral care .

29 May 2025
Unprompted review
Rated 5 out of 5 stars

The service and professionalism we…

The service and professionalism we received from Karen at A &A Walters in arranging our father’s funeral, John Thompson, was excellent and we cannot fault them at all. From first contact until the service and cremation we were handled with sympathy and we can’t thank them enough.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Very professional staff

All of the staff I had contact with were very professional. We ere handled with sympathy from the first phone call, through the funeral arrangements and the funeral itself.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Stacy guided us through the planning of the funeral and was so helpful, always there to reply to an email or call. On the day the staff who took us to the funeral service and cemetary were superb. They led us through it every step of the way. Supportive but discreet. Totally professional. Couldn't have asked for better. Highly recommend Walters, cannot thank them or praise them highly enough.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

just now

just now
New
Karen and the team from the moment I called them were nothing but amazing and supportive to myself and my family, after loosing my wonderful dad Trevor Allen they made organizing the funeral stress free, Karen was nothing but kind and compassionate, dads funeral really was a beautiful send off we can’t thank you all enough!

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We sadly had to arrange two funerals within just 7 weeks,first for our Dad and then for our Mom. Walters supported us through both losses with outstanding care and compassion.
Phil was our first point of contact, and his kindness and calm approach made a huge difference during such a difficult time, he guided us through the initial steps with sensitivity and reassurance. Later, Sam arranged the enhanced pure cremations firstly for our Dad and then again for our Mom, handling everything with the utmost professionalism and respect.
Both funerals were handled with dignity,and every detail was thoughtfully managed. Walters made an incredibly hard time just a little easier,and we are truly grateful.
We would not hesitate to recommend Walters to anyone needing funeral services.

Donna Elvery

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Rob's cremation

Sam at A&A walters is a lovely person and helped we a lot my husband wanted a private cremation she sorted it out for the family we could not fault her she was very helpful

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Karen at AA Walters was a Lovely and…

Karen at AA Walters was a Lovely and Caring Lady and was very professional in helping me through the Passing of both my Parents Brian & Margaret. I would just like to thank you all for the service they provided. Kind Regards Diane.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

I would like to thank all staff at A&A Walters for the professional service offered regarding the funeral of Raymond Cook.
We were all very pleased with Karen's assistance with the planning of Ray's service and the empathetic professionalism shown by Jeremy and staff on the actual day of the funeral. Many of the attendees also mentioned how seamlessly the whole event had gone.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

First class service, caring and supportive.

Karen at A A Walters was outstanding in the service and support she gave us in arranging my mothers funeral, Joan Gough. I cannot thank her enough, from the first phone call through to the support on the day of the funeral. Also the rest of the staff on the day, were first class.
I couldn't fault them in any way and would highly recommend them if you find yourself in the unfortunate position of needing there services.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

A & A Walter's Family funeral directors.

When my husband Alan Wilkinson passed away Anthony was the first person we had contact with. It was early hours of the morning. Anthony was very caring and kind to us all especially Alan. He explained to us what we needed to do. Karen was the next person we saw right from the start she was absolutely wonderfull with me and my 3 daughter's. A & A Walter's comes highly recommended by me Alan's wife. Couldn't thank them enough for all their kindness and care they gave us all. ❤

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Funeral for my Nan Margaret

Absolutely amazing staff, and Stacy was very polite and helpful from start to finish.

Did everything for us from sorting the funeral arrangements to sorting flowers.

highly recommended

31 March 2025
Unprompted review
Rated 5 out of 5 stars

A seamless service delivered with dignity

I recently lost my dad in a sudden event. Stacy and the team and A&A walters made the whole process so seamless and easy to manage.

It was not a first loss of a parent but it was still difficult to take on board.

Stacy from the first point of contact made sure we were cared for and the staff that attended to the funeral were also very dignified and helpful.

My family have used this service many times in the past and they never failed to deliver

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

From the moment we contacted A&A Walters regarding our Mom Gladys Williams nothing was too much trouble. Karen was excellent she guided us all through the process and helped us through a very difficult and sad time in our lives. From visiting our Mom to the funeral service everything went smoothly and with dignity and care. I would definitely recommend them for their excellent service on the loss of your loved one.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Caring and Professional Approach

Right from the very first point of contact, Karen at A & A Walters was extremely caring. professional and helpful, guiding us to make the choices we felt were right for our loved one . The service they provided was first class right up to the day of the funeral. Everything was done with a very caring and professional approach.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

My uncle had paid for his funeral at…

My uncle had paid for his funeral at the coop when he sadly passed away in February went to the coop to sort everything out the service was terrible so cancelled it went to A&A Walter’s and Karen was amazing couldn’t ask for better service nothing was to much would definitely recommend

21 February 2025
Unprompted review
Rated 5 out of 5 stars

The service provided by Stacy and all…

The service provided by Stacy and all at AA Walters was excellent. They were so caring and helpful and nothing was too much trouble for them. They took care of my partner Lee Glaister from the moment they picked him up till the day of the funeral. I felt peace knowing he was being taken care of so well. Everything on the day of the funeral ran smoothly and Dave was lovely and took great care of us on the day. We visited our loved one in the Chapel of rest a few times and on the first visit Lee's hair wasn't quite right and Tony said he'd sort it for us and would take very good care of him. When we went the second time his hair was redone as promised. I cannot thank or recommend AA Walters enough and whilst I hope we don't have to use their services again for a long time they will definitely be the funeral directors I use.

27 March 2025
Unprompted review

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