Waddle Insurance Reviews 

3,153
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 415 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their exceptional patience, helpful attitude, and thorough explanations provided throughout every stage of the consultation. Reviewers often note that representatives take time to understand individual needs without making anyone feel rushed or pressured into decisions. Consumers also appreciate the straightforward application process and the useful welcome packs that make managing documents very simple. Many people note that advisors successfully secure better policy coverage while reducing monthly premiums compared to previous providers. People consistently recommend this professional team for anyone seeking reliable insurance solutions and clear guidance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are very friendly, patient,... See more

Customer service

People report positive experiences with customer service, highlighting advisors who are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting a friendly, professional, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a straightforward and seamless... See more

Price

Consumers find price to be positive, consistently reporting that monthly premiums are easily affordable while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from Waddle Insurance when i enquired about life critical life insurance. I spoke to a Financial advisor called Liam & he explained everything in detail. He covered ever... See more

Rated 5 out of 5 stars

Lovely friendly company with great service. Went through everything step by step with no pressure and not pushy like other insurance companies. Very helpful Ryan was excellent explaining and helping... See more

Rated 5 out of 5 stars

Rufus and Ella have been fantastic and have supported us to get all of our policies set up. Overall it has been a fantastic experience and I can now go forward knowing our family will be looked after.... See more

Rated 5 out of 5 stars

Great company really know what there talking about when it comes to insurance and really listen to your needs to give you the best cover they can . I already had 3 insurances from other companys and w... See more


Company details

  1. Life Insurance Agency
  2. Business Insurance Company
  3. Income Protection Insurance Company
  4. Key Man Insurance Company
  5. Personal Insurance Company
  6. Shareholder Protection Company

Written by the company

Waddle Insurance - Real Advice. Real People. Real Protection. At Waddle Insurance, we’re on a mission to change the way people feel about insurance. No jargon. No pushy sales. Just honest, expert advice that puts you and your loved ones first. We specialise in life insurance, critical illness cover, income protection, and business protection - helping families, homeowners, and business owners across the UK protect what matters most. Whether you’re safeguarding your family’s future, securing your mortgage, or protecting your business from the unexpected, our advisors take the time to understand your needs and build a plan that’s right for you. Our culture is simple - care first, sell second. We believe in building trust, explaining your options in plain English, and being there when it really matters - including guiding you through claims with compassion and expertise. With a friendly team (and a penguin mascot who’s all heart), we mix professionalism with personality. We’re FCA-regulated, customer-driven, and proud of the five-star reviews that reflect the service we deliver every day. Waddle Insurance - protection advice the way it should be: transparent, personal, and giving you proper peace of mind.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(3,153)

395 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Waddle

Great experience with Waddle. Liam was great in keeping me informed and getting in touch with Zurich to sort out any queries / issues.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend waddle

Highly recommend waddle, my financial advisor Liam helped me through everything thoroughly & got me the best care. I also spoke to Becki when I received my welcome pack and she was so lovely making sure I had all my documents & getting me set up with a little gift from them.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Ive always had a great experience with waddle insurance from every person ive dealt with. Aimee makes everything so easy and comforting, always reassuraning the best cover at the best price suited to me, kind, friendly and caring! Becky and fellow workers always pleasant and kind when dealing with after care and welcome packs! Thoroughly pleased with the all round experience everytime!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Aimee & Andrea were amazing

Aimee & Andrea were amazing. Very patient and helpful in setting up my policies. Especially that I’m not to tech savvy. I would highly recommend waddle as a peace of mind for insurance

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Declan and Andrea

Had a very personal experience with Declan and Andrea. They took time and patience to explain everything to me .Would definitely recommend Waddle .

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Everyone I spoke to at Waddle was very polite and helpfully. Very happy with the service I was provided. Everything was explained thoroughly and all questioned answered.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

My Adviser Ryan Lewis was great in…

My Adviser Ryan Lewis was great in advising me to take upon this opportunity. The Insurance provides you trust find which is great peace of mind. The monthly payments are affordable and there is also a welcome gift to buy what ever I like from Amazon what’s not to like .

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a pleasant experience taking out…

I had a pleasant experience taking out my policy with Leo he was very friendly and he had a lot of sympathy and empathy. He was very thorough and explained everything clearly to me. I felt very reassured thank you. I also spoke with Lilly she was very friendly and very helpful and explained everything clearly again thank you ☺️

23 February 2026
Unprompted review

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