Horrible Customer Service, No Response! My experience with W1tty has been absolutely terrible. I requested a refund from Amazon, which was mistakenly sent to my closed W1tty account. Instead o... See more
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Hello, it's clear that this app is curently under development, but for now I think it's one of the few debit/prepaid cards that are offering cashback. While it's 1%, there are promos for 3%. I have... See more
Company replied
Great cashback was given (while it lasted, offer is ending in a few days). However, the 1 euro fee for debit card transactions to a non-EEA merchant was... weird, especially as you can only see this a... See more
Company replied
Things have been getting worse since a great idea. A 3% that every month you have to see if it continues already advanced days. Cashback no longer works with Curve... W1TTY points have never work... See more
Company replied
Company details
Written by the company
W1TTY is a UK-based startup on a journey to deliver smart GenZ tailored banking solutions and digital intelligence to empower a progressive pan-European generation. Adhering to its core ‘WIT’ values of ‘Within reach - Intelligent - Tailored”, W1TTY will equip the new-age generation to make smarter personal finance decisions across saving, payment, borrowing, investing, and crypto opportunities, all geared towards a healthier user lifestyle.
Contact info
Jogailos g. 9, LT-01116, Vilnius, Lithuania
- +37052145777
- contact@w1tty.com
- w1tty.com
It is totaly truth!thanks!
7 July 2022
Unprompted review
Reply from W1TTY
Dear Carlos,
thank your your feedback and testimony. Please feel free to write me to complain2ceo@w1tty.com for any comments or suggestions
Take care
Ammar Kutait
W1TTY CEO & Founder
Everything works fine and nice cashback.
7 July 2022
Unprompted review
Reply from W1TTY
Hi, many thanks for your feedback. Please keep using the APP we will be bringing more promos and new features.
if you have any comments / suggestions please email me to complain2ceo@w1tty.com
Best Regards
Ammar Kutait
W1TTY CEO & Founder
Just amazing
Just amazing, you're using an app and they keep paying you. 3% cashback and now I won additional 20 euro! Incredible service)
7 July 2022
Unprompted review
Reply from W1TTY
Happy to learn that you won 20 Euros, we have a long list of amazing engaging promos so please make sure you are always checking. if you have any comments or suggestions please send me an email to complain2ceo@w1tty.com and I will personally reply you back.
Also, if you could help us by telling your friends and family about us.. Many thanks
Best Regards
Ammar Kutait
W1TTY CEO & Founder
4 months waiting for phone number change and nothing
I lost access to my phone number i registered with and contacted support to change my phone number to be able to access my account it's been 4 months and still they don't do anything only fake promises and lies i don't think they'll ever do anything my opinion is you should avoid them they don't care about their customers
7 July 2022
Unprompted review
Reply from W1TTY
Hi Yanislav,
Please send us an email at complain2ceo@w1tty.com with your full name, email address, phone number, and the request details to change your number, so that we can look into it and get it sorted.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Slow..inefficent services..hard to get…
Slow..inefficent services..hard to get services...slow motion and indevelopped..stay away
6 July 2022
Unprompted review
Reply from W1TTY
Hi Ismail,
We appreciate your feedback. I would like to know in details what made you feel that the services are slow and inefficient.
Please drop me a line to complain2ceo@w1tty.com and I'll make sure to take care of your concerns. It will also help us a lot to improve the processes.
Regards,
Ammar Kutait
W1TTY Founder & CEO
Reply from W1TTY
Thank you, any suggestions or comments please send me an email to complain2ceo@w1tty.com
Regards
Ammar
W1TTY Founder & CEO
Great cashback but still have to improve
Great cashback and features.
Still have to improve on some bugs and add more functionalities
18 June 2022
Unprompted review
Reply from W1TTY
Hi Joao, thank you for your feedback. we are improving on weekly basis. we have added a lot of new functions, split the bill, Top up by card, Google & Apple Pay and we continue doing so.
Regards
Ammar
TIMEWASTE. TRASH.
Don’t waste your time on them. Started to open an account. Been waiting for 5 days already. Still says my application is oending manual review. Contacted support twice. They’re sorry and they can’t do anything. Standard robotic answers.
If opening account takes DAYS, go to revolut or monese. With them you’ll have your account up and running in 5 minutes. If they don’t care about your time, so they will not give a s*** about your money.
Wrote to the email complaints2ceo, haven’t heard back in 2 days. Clearly they DON’T care and totally FINE with losing customers that easy.
7 June 2022
Unprompted review
Reply from W1TTY
Hi Pavel,
I replied you on the 8th of June. please appreciate I am the CEO doing my best to improve the onboarding and I can't be as responsive as you might like. your email lacks your full name, please send me your full name so I can identify you on the system
thank you regards
Ammar
W1tty is doing great job
W1tty is doing great job! I love using W1tty for daily purchases. I am using their services for 3 months and never had an issue. Moreover they extended their 3% cashback promotion which is awesome!
1 June 2022
Unprompted review
Reply from W1TTY
Hi Peter, Glad to read your review. Thank you. we will continue in the next few month to launch products that are saving our dear users money. we need all the support for the positive and the negative. If you have any further suggestions please write to me directly to complain2ceo@w1tty.com
Finally if you could spread the word and help us since we are still relatively knew on the market and learning
Thank you
Ammar Kutait
W1TTY CEO & Founder
Perfect for Cashback!
Hello, it's clear that this app is curently under development, but for now I think it's one of the few debit/prepaid cards that are offering cashback. While it's 1%, there are promos for 3%. I have seen theese percentages only in credit cards.
The app has still work, but as a defferentiating factor in a crowded smart finance world, I would consider W1tty for their cashback feature. If they could offer warranty extension or buy protection with 1/2 EUR/month it would be a clear winner for purchases.
I could see also instant cashback for PRO/paid users, instead of 45 days.
1 June 2022
Unprompted review
Reply from W1TTY
Dear Stathis, many thanks for your feedback. I am happy to read your feedback abut Cahsback. yes we are still developing. once thing I can promise to our dear users is that we will be launching additional useful products that will help user to manage their cash flow, insurance products and meaningful investment opportunities. if you have any further suggestions please write to me directly to complain2ceo@w1tty.com
finally if you could spread the word and help us since we are still relatively knew on the market and learning
Thank you
Best regards
Ammar Kutait
W1TTY founder and CEO
useless, careless, not recommended
Confirmed with the team i can provide my rental contract as a proof of my address. Uploaded the contract and waited about 10 days, after which got an email demanding to prove my address. I asked them why i need to do things i already done, and got no reply. I asked the team via chat app, but instead of explanation and help (what usually expect from support agent), i was scoffed by providing irrelevant and never asked information. They never managed to answer my questions.
PS. I don't know what competitors you're taking about, but Revolut for instance has perfect human support. And yes, i sent a complaint to that email yesterday, and got no reply so far.
31 May 2022
Unprompted review
Reply from W1TTY
Hi Dymtro,
Although we are improving our customer support interaction, please bare in mind that we have human support, unlike competitors we do not have bots. The fact that they needed extra verification is due to the regulation that we abide by. We are a regulated financial institution and when extra documents are required, it is because they are needed. If you could please send me an email to complain2ceo@w1tty.com I will personally follow up your case and resolve it. Thank you for your patience and for highlighting this issue.
Regards,
Ammar Kutait,
W1TTY Founder & CEO
Great credit card and customer care…
Great credit card and customer care team!!!
23 May 2022
Unprompted review
Do not deposit any money to them
Do not deposit any money to them. After i deposit 2k+ euro they blocked my account. Its almost month and chat bots saying same over and over while support do not respond on email. Beware of this SCAM.
18 May 2022
Unprompted review
Reply from W1TTY
Hi Mateusz, This Ammar Kutait I am the founder and CEO, we are not a scam! we have switched our payment monitoring to a new system that is far more efficient and we had a backlog to clear. our teams are almost done! could you please send me an email to complain2ceo@w1tty.com and will make sure that your case is resolved ASAP
Regards
Ammar
I have not good experience
I have not good experience. I am registriert one Person und Bank not pay for me and for this Person not pay 10euro. Its not serios.
15 May 2022
Unprompted review
Reply from W1TTY
Hi, my name is Ammar Kutait and I am the CEO and founder of W1TTY can you send me an email to: complain2ceo@w1tty.com with name of the person you referred and I will check with our teams what is the issue. for your information unless the person opens an account we can't credit you with the bonus
Regards
Ammar
Scam?
First I sent 5€ to my personal bank account and two days later W1TTY tells me an error had occurred and the money went back to my W1TTY account. Now I have been waiting for more than a week to receive 15€ which were sent from W1TTY to my bank account. I also had no reply from the support team when asking about this problem.
14 May 2022
Unprompted review
Reply from W1TTY
Hi,
We are constantly improving our systems and resolving issues in real time. If this error continues send me an email at complain2ceo@w1tty.com, and I would be happy to resolve the issue.
Regards,
Ammar Kutait,
W1TTY CEO & Founder
I cannot create a virtual card and…
The case was completed positively. The card appeared on the account;) And the rest 5/5;)
I can not create a virtual card or order a physical one for the account (because I have already used the limit of 5 cards). Currently, I do not have any active cards on my account. I would like to create a virtual card and order a physical card. Support can't do anything or else ignores the messages and stops replying. They apologize and are not interested in solving the problem, and I have cards for my account and I cannot pay with the card because I cannot order it. Can you solve my problem? I have almost 600 € in my account.
12 May 2022
Unprompted review
Reply from W1TTY
Edit: thank you very much, I am happy I was able to help you. I trust you will enjoy the APP and the great promotions we have. should you have any further questions do not hesitate to ask me directly
Thanks again
Ammar
Hello,
yes its true! we have a limit on how many cards you can order and cancel! this is a rare issue since we ask why would our customers need to order and cancel 5 cards consecutively ! In the future we will have a system where if you wish to add more you will pay for the card . its actually built in not yet activated. Nevertheless, can you please send me an email to complain2ceo@w1tty and I will resolve your problem!
Regards
Ammar Kutait
W1TTY Founder & CEO
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