ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Excellent support from Urmi. I had been dealing with an issue for several days and getting nowhere, but she took the time to investigate properly and managed to resolve everything within minutes. She... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
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Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
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Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
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I have used Voxi mobile for the past…
I have used Voxi mobile for the past eight months as our broadband contract expired while we were in the process of moving house.
Despite all communication with Voxi being carried out remotely I have found them to be very professional and their service is first-class.
So why only three stars? Signal strength has never been an issue at either our old or new property but the speed has varied constantly. From a low of 0.5Mps to a high of 40 resulting in frustration when using the internet. The time of day seemed to have no bearing on the speed.
To summarise, I highly recommend Voxi as a supplier, just be sure that your local mast offers s reasonably consistent download and upload speed.
12 June 2026
Unprompted review
Reply from VOXI Mobile
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Poor internet connection in rural…
Poor internet connection in rural areas. This is why I purchased a prepaid once off Sim. I won't be renewing. I'll go for a different operator for my second month in the UK.
19 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Meg,
We sincerely apologize for the inconvenience you have been facing with our network service.
We understand how frustrating it can be to deal with frequent disconnections, lagging, and errors. Our goal is to provide a seamless and reliable service, and it is clear that we have not met your expectations in this instance.
We will be glad to look into this and sort it out for you. Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
BAD!!
Go to ID where you can get more data for a cheaper price PLUS roaming !!!!!
I found not having roaming was a real issue. Every time i went on holiday I'd have to buy the PRICEY 'day passes' in order to use my phone abroad.
So i'd be paying for my usual monthly data but those weeks abroad would add between £10 to £15 onto my monthly bills.. now imagine going on holiday just 3 times a year... it adds up.
I did know that my deal didn't include roaming.. but what i didn't realise is how expensive this would turn out to be.
GET A DEAL THAT INCLUDES ROAMING; my best advice for those who go abroad once or twice a year and wish to use their phone out there.
I found the deals to be WAY TOO EXPENSIVE for what they were. Look around for deals of the same price but WITH ROAMING.
I really felt this company was trying to squeeze every penny out of you, with its unfairly priced deals and roaming day passes....
19 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Olivia,
Thank you for taking the time to share your feedback with us — we’re really sorry to hear about your experience and how this has made you feel.
We understand how important it is to stay connected while travelling, and we appreciate your concerns regarding roaming charges and the overall value of your plan. We always aim to provide clear information about what’s included in our plans, but we’re sorry if this didn’t meet your expectations or became more costly than anticipated.
Your feedback about roaming and pricing is genuinely valuable, and we’ll make sure it’s passed on to the relevant teams as we’re always looking to improve our services and offerings.
We’d really like the opportunity to look into this further for you and see how we can help. Please reach out to our Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
The person was handling my query in…
The person was handling my query in chat was good. Voxi dont have customer contact number, email or address that is very frustating.
18 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Pathmanathan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Non existent customer sercice
Voxi customer service not responding. I have jumped through all the hoops with the bot. Then nothing, supposedly being connected to an Agent but no one turns up.
I managed to get help eventually but not convinced they will send my replacement sim and if it will be configured correctly. Time will tell.
They would only send it to a houseI no longer live at despite my giving them my new address 3 x. I think its time to look for a new provider, loyalty to Voxi/Vodafone has no value.
18 June 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Winnie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Avoid at all costs
Avoid at all costs, the signal is beyond crap and the customer service is a two day web chat with a different advisor with every sentence. They make you explain yourself over and over again. It’s the worst most frustrating experience imaginable. Not had a good signal in over 6 years with these idiots. After another annoying stretched out web chat I’ve had enough and leaving. The only simple thing they can manage, getting the PAC code to leave!!!
15 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Nicky,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Minus stars
I have been trying to order a sim card for three days with no joy. I am getting an error message saying 'sorry that didn't work as expected, try again'. Of course I have tried again with different browsers, cleared the cache and still in the same place. I contacted customer services via messenger and didn't find them helpful.
13 June 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
I am sorry to hear that you have been experiencing issues while ordering the SIM card, I appreciate how frustrating this can be.
If the problem persists or becomes much worse, feel free to contact us on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Yes unbelievably bad
Yes unbelievably bad
Don't deliver weekends so DPD returned my phone
5 weeks later still no refund after 5hrs + webchat
13 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Gary,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our home broadband team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Absolutely terrible I've been with a…
Absolutely terrible I've been with a few providers but have never seen E signal so much im my entire life other than being cheap nothing els positive about the provider would not recommend if u plan on actually using your phone
12 June 2026
Unprompted review
Reply from VOXI Mobile
Hello Mark,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Absolutely terrible service. Please avoid don’t be fooled by affordable prices.
Absolutely terrible service, definitely avoid it, the connection is terrible, absurdly you can not get connection anywhere, do not even think that this is a good supplier because they are provided by Vodafone. Once my tariff ends, I will most definitely switch my service. Its only been 2 weeks of usage and I cant get connection anywhere that is a building with a second floor. Nevermind that fact, the connections you get are extremely weak and irresponsible, there are times that this internet does not load basic google chrome or whatsapp messages. PLEASE AVOID IT.
1 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Aşen,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Customer service
12 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Kristine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Bulll!
Bought a refurbished phone last night on voxi, bought it through PayPal credit. Everything was approved & the order was completed at 9:20pm and had email confirmations at 9:22pm.
The email says
"Your order is on its way via next day delivery and will arrive between 8am and 6pm. This could vary if you ordered after 10pm, on a weekend or on a bank holiday"
Ive had no further information today on delivery so I decided to phone voxi. Apparently because the payment is still 'pending' in PayPal, thats why the order has not been dispatched and I need to wait for it to clear then they will start packing my order. What a load of BS! Im not happy at all. I needed the phone today and that's obviously not going to happen now.
12 June 2026
Unprompted review
Reply from VOXI Mobile
Hi Chloe,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Unhelpful and frustrating service
This is in regards to both Voxi/Vodafone. I've been trying for weeks to get them to help me access information for an insurance claim. After my phone was stolen and I requested a new SIM they sold me a different package, moving me from Voxi to Vodafone. This meant one of the forms I need for my insurance claim is unavailable. That isn't a huge problem - all I need instead is an email explaining why the form is unavailable. However, after contacting them many, many times via both Voxi and Vodafone chat services, email and phone, they have not been able to help arrange this for me. I've spent hours getting in touch with them, only to keep being passed between the two teams or simply having the same information copy and pasted with no additional information or support. They have told me they aren't even able to contact other departments internally to help sort my problem, because of privacy issues which seems completely mad.
12 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Kavita,
I apologize for the issues you've been experiencing with the insurance claim and also for the new contract been sold of Vodafone. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Nice Job Zee!
Zee did an excellent job of answering my many questions by providing links to what we need to accomplish what we need. In addition to providing me with links, they also gave me very clear "step by step" instructions on what to do.
11 June 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer Support
I was speaking to the agent Aura who was helping me with a request - Aura was extremely quick, knowledgeable and kind. Aura was an amazing agent and deserves some recognition for the work and support that they give to customers
11 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Kadija,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great web-chat assistance.
I spoke to Urmi through web-chat today, as I was sure I had used a referral link to sign up (but clearly hadn't). But he was kind and helpful and made up for my lost referral.
I've been with Voxi for 3 months now and everything is working as I expect it to.
11 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Natalia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Avoid this company at all costs
I am writing this out of absolute frustration regarding a failed number port from Revolut to VOXI. I submitted my port request on Thursday last week before 3:00 PM. Under Ofcom General Condition C7, this transfer was legally required to be completed within one working day (by Friday). Instead, my number was left in limbo over the entire weekend.
When I contacted customer service on Monday morning, an agent attempted a manual escalation. Immediately following this, my VOXI SIM completely lost network signal. I have now been left with "No Service" and zero signal bars for hours. My phone line has been completely unprovisioned from the masts, causing a total loss of service that completely violates Ofcom’s mandate that porting disruptions must be minimal.
To make matters worse, front-line agents are refusing to escalate this as an emergency, telling me to wait 24 to 48 hours for a manager to call me—seemingly oblivious to the fact that a manager cannot call a mobile phone that has been left with zero network signal.
This is an internal Vodafone-to-Vodafone network migration that has been completely mishandled by automated systems and front-line staff alike. I am completely cut off, isolated without a working phone, and am currently being denied the immediate technical intervention required to rebuild my SIM profile. I will be seeking full delayed porting compensation under Ofcom regulations for every day this is delayed. Avoid this network if you value your connectivity.
Just to update at 13:45pm on Thursday 11th June ! I have been asked again …: how long my service is not working and can I access my temp number ! No I can not !! Read the history …..:: … this is so frustrating. The customer service is so awful.
I have updated this score since the voxi reply ! You can’t actually call the number. I used my wife phone and the automated service says you can only speak to a person on live chat or social media . You speak to them and they say please wait 48 hours …..
11 June 2026
Unprompted review
Reply from VOXI Mobile
Hi Tommy,
I’m really sorry to hear about your experience and the frustration this has caused, I completely understand how important it is to have your number and service working, especially after a port request. This isn’t the level of service we want you to receive.
From what you’ve described, it does sound like your number transfer hasn’t completed correctly, and the loss of signal after escalation is understandably very concerning. This can sometimes happen if the port is still in progress or if the connection needs to be re-established on the network, but I appreciate that this doesn’t make the situation any less frustrating especially when you’re unable to use your phone at all.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey,
We sincerely regret to learn of the difficulties you have encountered. This is not the standard of service we strive to provide, and we truly appreciate your feedback. To address your concerns, we kindly recommend contacting our support team by phone at 0333 304 0191 or connect with team via Live Chat through the following link: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I have used the customer service and…
I have used the customer service and was super quick and helpful
10 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Vittorio,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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