VOXI Mobile Reviews 

Bought a refurbished phone last night on voxi, bought it through PayPal credit. Everything was approved & the order was completed at 9:20pm and had email confirmations at 9:22pm.
The email says
"Your order is on its way via next day delivery and will arrive between 8am and 6pm. This could vary if you ordered after 10pm, on a weekend or on a bank holiday"
Ive had no further information today on delivery so I decided to phone voxi. Apparently because the payment is still 'pending' in PayPal, thats why the order has not been dispatched and I need to wait for it to clear then they will start packing my order. What a load of BS! Im not happy at all. I needed the phone today and that's obviously not going to happen now.

This is in regards to both Voxi/Vodafone. I've been trying for weeks to get them to help me access information for an insurance claim. After my phone was stolen and I requested a new SIM they sold me a different package, moving me from Voxi to Vodafone. This meant one of the forms I need for my insurance claim is unavailable. That isn't a huge problem - all I need instead is an email explaining why the form is unavailable. However, after contacting them many, many times via both Voxi and Vodafone chat services, email and phone, they have not been able to help arrange this for me. I've spent hours getting in touch with them, only to keep being passed between the two teams or simply having the same information copy and pasted with no additional information or support. They have told me they aren't even able to contact other departments internally to help sort my problem, because of privacy issues which seems completely mad.

Zee did an excellent job of answering my many questions by providing links to what we need to accomplish what we need. In addition to providing me with links, they also gave me very clear "step by step" instructions on what to do.

I was speaking to the agent Aura who was helping me with a request - Aura was extremely quick, knowledgeable and kind. Aura was an amazing agent and deserves some recognition for the work and support that they give to customers

I spoke to Urmi through web-chat today, as I was sure I had used a referral link to sign up (but clearly hadn't). But he was kind and helpful and made up for my lost referral.

I've been with Voxi for 3 months now and everything is working as I expect it to.

I am writing this out of absolute frustration regarding a failed number port from Revolut to VOXI. I submitted my port request on Thursday last week before 3:00 PM. Under Ofcom General Condition C7, this transfer was legally required to be completed within one working day (by Friday). Instead, my number was left in limbo over the entire weekend.
When I contacted customer service on Monday morning, an agent attempted a manual escalation. Immediately following this, my VOXI SIM completely lost network signal. I have now been left with "No Service" and zero signal bars for hours. My phone line has been completely unprovisioned from the masts, causing a total loss of service that completely violates Ofcom’s mandate that porting disruptions must be minimal.
To make matters worse, front-line agents are refusing to escalate this as an emergency, telling me to wait 24 to 48 hours for a manager to call me—seemingly oblivious to the fact that a manager cannot call a mobile phone that has been left with zero network signal.
This is an internal Vodafone-to-Vodafone network migration that has been completely mishandled by automated systems and front-line staff alike. I am completely cut off, isolated without a working phone, and am currently being denied the immediate technical intervention required to rebuild my SIM profile. I will be seeking full delayed porting compensation under Ofcom regulations for every day this is delayed. Avoid this network if you value your connectivity.

Just to update at 13:45pm on Thursday 11th June ! I have been asked again …: how long my service is not working and can I access my temp number ! No I can not !! Read the history …..:: … this is so frustrating. The customer service is so awful.

I have updated this score since the voxi reply ! You can’t actually call the number. I used my wife phone and the automated service says you can only speak to a person on live chat or social media . You speak to them and they say please wait 48 hours …..

Hopeless! Unable to contact them.
No email

I have used the customer service and was super quick and helpful

Urmi was a very helpful & courteous agent when I got hacked with malicious Malware. He cancelled the account & blocked it from further misuse. I was being signed up for subscriptions & charged to the Vodafone Voxi account.

The unlimited data is absolute rubbish. Don't waste your money.

It used to be the best network I ever used but not anymore unfortunately.
I purchased £20 plan on 1st and no data unfortunately not at all, only social media and the rest of the apps I am unable to use and did someone told me about this before I purchased the plan no it wasn't even written anywhere...
9 days nightmare

Customer service suggested I should buy a new plan like I am a walking bank...

Excellent support from Urmi. I had been dealing with an issue for several days and getting nowhere, but she took the time to investigate properly and managed to resolve everything within minutes. She was professional, efficient, and incredibly helpful throughout the whole chat. A stressful situation was made very easy thanks to her support. Thank you again, Urmi!

Worst ever repeated experience ever, worst customer service experiences ever, so bad lve cancelled 3 accounts. Still unresolved issues and refused to log complaint. Unreal. Great deals but when you het locked in you will suffer bad with the customer service. They just don't care about their customers.

Highly deceptive billing practices! Stay away! When simply attempting to cancel billing plan, they created a navigation path designed to deliberately confuse the user to mistakenly apply for a STAC number -which then blocks the button within "my account -- my plan" where you would usually be able to cancel. Such practices are completely against numerous consumer protection regulations and I will be reporting them to financial ombudsman and others. I work in software and can spot dark billing patterns a mile off, this is predatory and I feel sorry for anyone trapped in this web of deciete.

The customer service at voxi ( Gautam) was so helpful. My flying back to London was made hassle free with excellent offer on internet . Thank you , very professional and prompt

The agent was super helpful, I bought the wrong plan and so panic once got in touch with the CS they refunded me right away.

The worst experience ever. Customer service team completely unhelpful, asking them to sort out some stuff from over a week - still nothing’s changed the right way, a complete lack of information. Decided to move my number to a different network. Do not recommend at all.

i was on voda sim and i changed to voxi sim i had to transfer my number over the operator was very friendly and helped me through the process

I would like to express my sincere gratitude to Santosh for his outstanding assistance in resolving my frustration when trying to purchase a Europe roaming plan. I had been struggling to log in to my account on the Voxi website and was becoming increasingly frustrated.

Santosh handled the situation professionally, patiently, and efficiently. He successfully turned me from a frustrated and angry customer into a satisfied and happy one. His excellent customer service, understanding, and willingness to help are greatly appreciated.

Worst customer service ever. I placed an order but needed to change a small detail, so I reached out to the chat. They told me the order never went through, but the promo code I used would still work if I placed a new order. It didn't. So I reached out to customer service again and the agent said "I can't help with an order you placed incorrectly." I asked how I placed it incorrectly, to which they said they can't see those details on their end. I asked for a new promo as I was told by a previous agent that mine would still work. The agent said no. I asked how he could blame me for the order not being placed incorrectly, when he can't see the details of the order and that if the previous agent said my code would work, they should honor the code and provide me a new one. He said he can't and that we can end this conversation as its going in circles.