ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Excellent support from Urmi. I had been dealing with an issue for several days and getting nowhere, but she took the time to investigate properly and managed to resolve everything within minutes. She... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Honestly can’t recommend them enough
Honestly can’t recommend them enough
Free social media!!!!!! I have been using them since 2021
29 September 2025
Unprompted review
Reply from VOXI Mobile
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Terrible service won't let me cancel…
Terrible service won't let me cancel sends me to 20 different pages when I try to cancel and eventually to one that just doesn't work. do not use unless you never want to cancel or you'll have to contact your bank to block their payment like I will
28 June 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I was trying to add the Unlimited…
I was trying to add the Unlimited Social Tariff. The open banking wasn’t working. So the agent manually reviewed everything and changed the plan without much faff. Only joined today so will be keeping things under review before switching my number but so far so good. Added three signal is a bonus. The agent Suraj was super helpful. Please pass this feedback onto him.
27 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Edd,
Thanks for the lovely review and fantastic support for Suraj.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Unlimited is rubbish
Unlimited is rubbish. Don't waste your money. No refund s if any problems.
26 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Dj,
I’m sorry to hear about your experience. We truly value your feedback and it’s never our intention for anyone to feel dissatisfied. Our aim is to provide a smooth and reliable unlimited service, and we’re always here to help resolve any issues you may face.
Regarding refunds, these are handled on a case-by-case basis in line with our policy, so we’d be more than happy to review your situation and see what can be done.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Awful customer service
You can only contact Voxi through chat, Facebook or Instagram. They don't have a clue what they are doing and each agent tells you something different. All I wanted to do was transfer a phone number to my daughter now she is 18 but they have made it long and convulated. 5 days on it is still not done. For 2 days my messages were ignored on Facebook completely unacceptable. I have been a longstanding customer for about 7 years and this is how you are treated. Voxi have until Wednesday if not sorted my account will be closed.
26 June 2026
Unprompted review
Reply from VOXI Mobile
Hi Michelle,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Flawless service
26 June 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
it was such a great experience with…
it was such a great experience with Urmi! i ask so much questions, but she was still very polite and patient,Thank you for helping!🙏❤️
25 June 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Babya,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Urmi- Great customer Service
Urmi, she had helped a alot, very brilliant customer service and overall great experience.
25 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Abdul,
Thanks for the lovely review and fantastic support for Urmi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gautam a hero
Gautam a hero
Quick, effiencient and never tired to help a customer. The way he resolved my issues were amazing. Excellent skills, pushed away from my worries. I lost my phone, then after going through security gautam not only blocked my sim, gave me a new esim, helped with reseting my pin and address.
24 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Sumanth,
Thanks for the lovely review and fantastic support for Gautam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The gentleman Gautam was the best…
The gentleman Gautam was the best salesman ever the same network guy before him almost had me leaving being to persistent ive been with them for many mamy years! And happy with thier service but this guy kept asking do you want the deal every second question!? Any thanks to the gentlemen that does it correct unlike Dawood!! Yes I named him cause he will cost the company money. By the way Voxi is a fantastic network as is its big brother company Vodafone ive been with both for decades and i only left Voxi as Vodafone done a better deal.
23 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Robert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Although my phone works and has good…
Although my phone works and has good coverage, it ends there. Trying to add credit was impossible. I tried three bank cards and Paypal and three browsers. None of them worked. Apprently this has been an issue for years. Contacted Customer support on Facebook. They gave me a Vodafone link and that did not work after trying numerous variations. Need to use phone in EU so not being able add credit was the end. Moving networks again!
23 June 2026
Unprompted review
Reply from VOXI Mobile
Hi there,
Thank you for taking the time to share your experience, we’re really sorry to hear about the difficulty you faced when trying to add credit. We understand how frustrating this must have been, especially when you needed your phone to work while travelling in the EU.
It’s great to hear that your coverage and service have been good overall, but adding credit should be quick and hassle-free, and we’re sorry that wasn’t the case for you. We appreciate you trying multiple payment methods and browsers, and we’re sorry that even the link shared by our team didn’t resolve the issue.
This isn’t the experience we want for our customers, and we’d really like the opportunity to make things right. You can contact our team on Facebook: http://vodafone.uk/3z6YVNH, Instagram: https://ig.me/m/voximobile, or via our webchat: https://www.voxi.co.uk/contact-us.
Thanks,
Vodafone Social Media team
Reply from VOXI Mobile
Hi Matias,
I’m really sorry to hear that — I can understand how frustrating it is when the signal is that slow, especially across such a large area like London.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
STAY AWAY
God forbid you need any sort of technical support because they have no way to contact them other than Facebook messenger and half the time they don't bother to respond. Charged me for months for a service they never actually provided. Waste of time, money, and effort, save yourself a headache and pick any other provider.
22 June 2026
Unprompted review
Reply from VOXI Mobile
Hi Ellie, thanks for reaching out to us over social media 👋 I'm sorry to hear that you're unhappy with the customer support, this isn't the level of service that we aim to provide. If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Terrible coverage
Terrible coverage, they were good but coverage fails alot now. Will be moving network.
Edit: Just had a reply from Voxi asking to reach out and contact them about the problem and sorry.
I did this just weeks ago however this obviously fell on deaf ears and I will not be waisting anymore of my time again.
Voxi network is atrocious in Blackpool and their excuse is Vodafone issues. They piggyback off that network. You are paying for a disingenuous service that do not let you know of issues and happily take your money.
22 June 2026
Unprompted review
Reply from VOXI Mobile
Hello there,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fab network.
22 June 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best phone provider I've ever used
Best phone provider I've ever used. I have found other providers so unscrupulous. VOXI really look after loyal, long-standing customers. They regularly offer deals e.g. more data for the same price. And there is no automatic annual price increase as with most providers. Great value for money, app is user friendly.
Highly recommended.
10 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Gary,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good Value
Really easy to view plan, data remaining and select a follow on plan. Not to forget, good value.
15 June 2026
Unprompted review
Reply from VOXI Mobile
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional Pro Service from Gautam - Absolute Asset to the Team!
I recently had the pleasure of interacting with Gautam regarding an upgrade, and I am compelled to share what an exceptional experience it was. From the very beginning, his customer service was nothing short of masterclass. Even though the automated system ultimately declined the contract at the final stage, Gautam’s professionalism, and unwavering dedication turned what could have been a justified frustrating scenario into a truly positive encounter.
Gautam went far above and beyond by proactively searching for the best promotional deals available. His patience and transparency throughout the process were exemplary, making me feel valued and genuinely supported at every step.
It is rare to encounter CS reps who compiles such a perfect blend of professionalism and humanity that doesn't let the frustration step in. While the system might have said no, Gautam’s stellar service and commitment to excellence are a resounding yes.
Thank you, Gautam, for your incredible effort - you are an absolute credit to your team and a true legend!
20 June 2026
Unprompted review
Reply from VOXI Mobile
Hey Moazam,
Thanks for the lovely review and fantastic support for Gautam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Not recommended VOXI reward after 4…
Not recommended VOXI reward after 4 payments, they didn't send me 20£ and my friend!!! 🤬🤬🤬🤬 Costumer service poor!!!!
19 June 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
We are sorry to hear you’ve had such a disappointing experience. We completely understand how frustrating it must feel, especially when you and your friend were expecting the rewards and haven’t received them yet. That’s definitely not the experience we want you to have. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
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