Be careful ordering from this place they will tell you that they sent your package and it was delivered I never received mine going on 2 months now I tried disputing it with my credit card but they li... See more
Company replied
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See what reviewers are saying
I made an order and within 24 hours costumer service contacted me to ensure a smooth transaction since the hair was sold out. I have been using viven hair for over 2 years and absolutely love the hair... See more
Company replied
I have had a great experience. I bought two toppers and they are great! I get compliments when people realize they’re hair pieces. Would absolutely purchase again. Only wish is they have more lengths,... See more
Company replied
Vivien Hair's customer service has been amazing so far. They were very quick to reach out, super responsive, and made sure my order was taken care of right away. I haven't received the product yet, bu... See more
Company replied
Company details
Written by the company
Vivien is a store of hair extensions, our hair are all made of 100% human hair.Vivien hair offers Virgin and Remy hair extensions, as well as wholesale and custom services. High quality products and customized service. Vivien Beauty—Bring Your Hair To Life!
Contact info
Chino California , United States, 91710, Chino , United States
- (909) 274-9736
- service@vivien.vip
- vivienhair.com
4.0
Great
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great product
Love these extensions and the customer service is top notch!
18 November 2025
Unprompted review
Reply from vivienhair.com
Hi Chris,
Thank you so much for your wonderful review! We’re delighted to hear that you love the extensions and had such a positive experience with our customer service. Your support truly means a lot to us.
If you ever need assistance or have any questions, we’re always here to help!
Warm regards,
Vivien Hair Team
I have ordered Vivian hair a few times…
I have ordered Vivian hair a few times and absolutely love it. It is soft and easy to maintain. I got so many compliments with this hair. I will definitely order again!! 10/10 recommend!!
18 November 2025
Unprompted review
Reply from vivienhair.com
Hi there,
Thank you so much for your amazing review! We’re thrilled to hear that you’ve ordered from Vivien Hair multiple times and continue to love the softness, quality, and easy maintenance of our extensions. Knowing you’re getting so many compliments truly makes us happy!
We appreciate your support and your 10/10 recommendation; it means the world to us. We can’t wait to serve you again on your next order!
Warm regards,
Vivien Hair Team
Great Customer Support
Vivien Hair's customer service has been amazing so far. They were very quick to reach out, super responsive, and made sure my order was taken care of right away. I haven't received the product yet, but the support team has already left a great impression!
17 November 2025
Reply from vivienhair.com
Hi Katy,
Thank you so much for your kind words! We’re thrilled to hear that our customer support team has already made a great impression even before your order arrived. Providing quick, responsive, and attentive service is something we truly value, and we’re glad it showed in your experience.
We hope you’ll love your product once it arrives, and if you need anything at all, we’re always here to help!
Warm regards,
Vivien Hair Team
I ordered today and received a phone…
I ordered today and received a phone call several hours later regarding my order. I received fast friendly customer service from the beginning & I can’t wait to experience my new topper. I would recommend this company.
20 October 2025
Unprompted review
Reply from vivienhair.com
Hi Sheryl,
Thank you so much for your wonderful message and for taking the time to share your experience with us! We’re absolutely delighted to hear that you received friendly and prompt service, it truly means a lot to our team.
We can’t wait for you to receive your new topper and hope you’ll love how it enhances your look and confidence. Your kind words and recommendation made our day, and we’re so grateful for your trust in Vivien Hair Extensions.
Wishing you a beautiful hair day always!
Warm regards,
Vivien Customer Care
Multiple Time Customer
Have ordered many times. Only once did I have a bad experience but it was very cheap extensions from the 50% section where they didn’t last as long.
9 January 2025
Unprompted review
Reply from vivienhair.com
Hi Sonya,
Thank you so much for being a loyal customer and for taking the time to share your feedback with us! We’re truly grateful for your continued support.
We’re happy to know you’ve had positive experiences overall, and we appreciate your honest note regarding the extensions from our 50% section. Those items are indeed part of our clearance range, which may not have the same longevity as our premium collections—but your feedback helps us improve and ensure expectations are clear.
We’re so glad to have you as part of our community and look forward to providing you with the best quality hair and service for many more orders to come.
Warm regards,
Vivien Team
Excellent product quality and customer service
Quality human hair topper with natural looking highlights. Easy to use. Variety in color and styles. My last order required the assistance of customer service. My concern was addressed and expeditiously resolved. The expert consultation and exceptional customer service is most appreciated and has made me a loyal customer. Thank you.
25 August 2025
Unprompted review
Reply from vivienhair.com
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of our hair toppers and the variety we offer. Our team is dedicated to providing not only beautiful products but also the best customer service experience possible, so it’s wonderful to know we were able to assist you promptly.
Your loyalty means the world to us, and we look forward to continuing to serve you with the same care and quality in the future. If you ever need further assistance or have any styling questions, we’re always here to help!
Trying to return hair that's still in…
Trying to return hair that's still in packaging and just getting the run around. This hair is not what I was expecting and I just wanted to return. DO NOT ORDER from them!!
Now I have to file a complaint on the business.
30 June 2025
Unprompted review
Reply from vivienhair.com
Hi Jennifer,
We’re so sorry to hear about your experience and truly understand your frustration. This is not the experience we want for our customers. Please contact us at service@vivien.vip and we’ll make sure to review your return request promptly and assist you with the best possible solution.
Scammers! Took $887 and disappeared.
Scammers! Took $887 and disappeared. Don’t fall for them!
Review:
I placed an order on their website for $887.98 — two hair toppers.
What I received was only one, and even that was the wrong length — shorter than what I ordered. The second topper was never sent.
I contacted them immediately. At first, they replied and apologized. But as soon as we started discussing sending me the missing item — they simply disappeared. No more replies. Complete silence.
I believe they’re hoping I’ll just give up. But I won’t. I will be filing complaints with the appropriate authorities. Yes, it takes time, but scammers must be held accountable.
This company shows zero respect for customers — they take your money, waste your time and nerves, and deliver nothing but lies. Absolutely dishonest and untrustworthy.
⚠️ Beware — this is a fraudulent .
30 May 2025
Unprompted review
Reply from vivienhair.com
Hi Anna,
We’re so sorry to hear about your experience. We completely understand how upsetting this must be, and we never want our customers to feel this way. Please reach out to us at service@vivien.vip so we can personally review your order and resolve this as quickly as possible. Your satisfaction is very important to us.
Have been using Vivien hair for over 2…
Have been using Vivien hair for over 2 years now and never had any issues. The quality of the hair is great with lots of colors to pick from. They respond fast with any issues regarding your shipment, etc. Highly recommend.
15 January 2025
Unprompted review
Reply from vivienhair.com
Hi Gina,
Thank you so much for being a loyal customer for over 2 years! We’re thrilled to hear that you’ve consistently enjoyed the quality of our hair and the variety of colors we offer. Your kind words about our customer service mean the world to us, we’re always here to make sure your experience is smooth and enjoyable.
We truly appreciate your recommendation and continued trust in Vivien. If you ever need help choosing a new shade or style, don’t hesitate to reach out, we’d love to assist you anytime!
Warm regards,
Vivien Customer Care Team
Reply from vivienhair.com
Hi Bernadette,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you love our product. Your satisfaction means the world to us, and we’re here anytime you need styling tips, product advice, or just want to explore more options.
Enjoy your gorgeous hair, and thanks for being part of our family! 💖
Warmly,
Vivien Customer Care Team
Great quality and longevity of hair…
Great quality and longevity of hair extension's. Color is natural and matches perfectly
12 January 2025
Unprompted review
Reply from vivienhair.com
Hi C Bowman,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the natural color match and the lasting quality of our extensions. Your confidence and satisfaction are what we strive for every day!
If you ever need styling tips or want to explore new shades, we’re always here for you. 💖
Warmly,
Vivien Customer Care Team
Love Vivien hair toppers
Love Vivien hair toppers! Great quality and fast shipping! Customer service is great. Emailed them a question about a topper and they answered back same day! I’ve ordered 2 toppers to date and am getting ready to order my 3rd!
3 December 2024
Unprompted review
Reply from vivienhair.com
Hi Jennifer,
Thank you so much for sharing your experience! We’re thrilled to hear you love our toppers and that our team could assist you quickly. Your continued trust means the world to us, and we can’t wait to be part of your next order!
If you ever need color-matching tips or styling advice, we’re just an email away. 💖
Warm regards,
Vivien Customer Care Team
I was disappointed that no matter how…
I was disappointed that no matter how well I took care of these extensions they would tangle up terribly bad and were dry & unmanageable. ☹️
8 January 2025
Unprompted review
Reply from vivienhair.com
Hi Nancy,
We’re truly sorry to hear about your experience. This isn’t the result we want for any of our customers, and we’d love the opportunity to make things right. Could you please reach out to us at service@vivien.vip with your order details? Our team will personally assist you to find the best solution.
Thank you for sharing your feedback, it helps us improve and serve you better.
Warm regards,
Vivien Customer Care Team
The hair quality lasts with daily wear…
The hair quality lasts with daily wear and the prices are some of the best around ! I’ve had a few toppers of the same blend and it’s like a glove ! I have mine wefted in for daily ease and care and it’s durable! Love the hair & the company has options too which is always nice to have a choice !
8 December 2024
Unprompted review
Reply from vivienhair.com
Hi Mekayla,
Thank you so much for sharing your experience! We’re thrilled to hear that your toppers have been lasting well with daily wear and that you love the quality and options we offer. Your trust and loyalty mean the world to us.
If you ever need help exploring more styles or colors, we’re always here to assist you. Enjoy your beautiful hair and confidence every day!
Warm regards,
Vivien Customer Care Team
Dream Hair
These hair tape in extensions are my favorite part of my hair!!! ABSOLUTELY AMAZING!!
I have thinning hair due to low thyroid and these extensions match my hair color exactly!!! I started with tape ins at a salon and the price point was too much (one extension pair (2 pieces) was the price of a full set of 20 tape ins from Vivien). I’m a customer for life! Please keep them coming🙏🏻♥️
27 December 2024
Unprompted review
Great products!
30 October 2024
Unprompted review
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