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Viva Expeditions Reviews 

517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-organized holidays, highlighting that every aspect of their trips, from transfers to activities, was seamlessly managed. The staff, including guides and travel agents, are frequently commended for their professionalism, extensive knowledge, and friendly demeanor, making the travel experience enjoyable and stress-free. Many people appreciate the excellent service and the carefully selected locations and accommodations, which often exceeded expectations. The booking process is also frequently mentioned as smooth and efficient, with agents patiently addressing all inquiries. However, some customers also noted minor issues, such as a desire for more detailed tour information prior to departure or occasional confusion regarding tour providers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising the guides, drivers, and consultants for... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction and planning to book... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional organization of trips... See more

Location

People report positive experiences with location, highlighting sensational trips to places like the Rio Negro... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many expressing satisfaction and a desire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks Viva Expeditions for a wonderful Brazil adventure. Five days aboard the Toucana on the Rio Negro in the Amazon was sensational. Time in the Pantanel with its abundant bird and wildlife was very... See more

Company replied

Rated 5 out of 5 stars

Everything is organised for you. English speaking guides and luxury transport which is ready and waiting to whisk you to the next activity or sight. Great way to maximise your tour without waiting in... See more

Company replied

Rated 5 out of 5 stars

Guides were good - often amazing - remember Vanessa, Luis, Leo, Melanie Sonia gave good information at start of tour. Would have liked detailed tour prior to leaving our home country. Loved Zocalo... See more

Company replied

Rated 5 out of 5 stars

We were in trepidation about all the flights, connections and pickups associated with our tour booked by Viva however everything went as smoothly as it possibly could. We trusted their advice on what... See more

Company replied


Company details

  1. #4 of 11 best companies in Travel Agency

Written by the company

A passionate team of travel specialists, sending clients on amazing adventures to Latin America, Africa, Antarctica and New Zealand. Offering independent itineraries as well as small group tours, every journey is inspired by a passion for fun, adventure and authentic connection. With extensive first-hand destination knowledge and years of experience, Viva's friendly travel experts make planning your perfect adventure easy. Founded in 2008. Opening Hours: 8:30am - 5pm NZT Monday to Friday.

Why Viva?

Written by the company

We believe that true inspiration and growth comes from real experiences and immersion in the world around us. When you travel with Viva, we take you beyond the sights in the guidebooks, for an authentic connection to the places you visit.

Travel with confidence!

Knowing everything is taken care of and your arrangements are guaranteed.

Knowing everything is taken care of and your arrangements are guaranteed.
* We have our own local operations at key locations * We are with you 24 hours a day, and our team are just a phone call or whatsapp message away at any time. * We are adventure travel specialists, we have been there, we have lived and breathed Latin America, Africa, NZ and the polar regions and we LOVE THEM! And above all we want you to love these places as much as we do!

Contact info

4.8

Excellent

TrustScore 5 out of 5

517 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(517)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent organisation

Excellent organisation. The itinerary was very accurate. Guides were informative and the tours provided great overviews of places and events. A trip of a lifetime showcasing destinations, culture and people. Would definitely recommend Viva. The Asado Fogon in Buenos Aires and Lima Food tour and cheese bread with Açai were extremely memorable culinary experiences

13 December 2024
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Reply from Viva Expeditions

Glad to hear it was a trip of a lifetime! Thanks so much for travelling to South America with Viva, all the best.

Rated 5 out of 5 stars

Fun times

Overall, it was a great holiday jam packed with great hosts, sights and experiences.

5 December 2024
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Reply from Viva Expeditions

Thanks so much for travelling to South America with us Chris!

Rated 4 out of 5 stars

Argentina Viva good , Brazil Viva average

Argentina Viva we’re outstanding good. I got the itinerary plan from them before departure and felt confident. The WhatsApp was great for them and the hotels and guides were super good
Brazil viva did not give me the itinerary until I asked when at Rio airport. When I got to the Airport from Iguazú there was nobody to meet me ! I could not connect my phone to the internet and it was 8pm. I managed to get a local person to connect to their internet and they called up Viva on their own phone. They informed me the pickup car had broken down on the way to the airport, but this was not the initial response I heard, they had forgotten to notify or book a driver. Finally another local sat with me at the airport for the next 2 hours before the driver arrived. I managed to get on the internet by going on to roaming and got hold of the head office Viva and the Brazil side of it. They apologised and sent through my itinerary plan. I gave the 2 people who helped me at the airport some tips in Real ( lucky I had the cash on me)
I was scared and disappointed in Viva Brazil
The next day the guide ( who was Brilliant and we became friends) asked if I had a voucher ? I had to show her my original itinerary from my travel agentto prove I was booked for half day tour. Same thing happened the next day as the guide had no idea what I was booked for and I had no vouchers ( which I was told I would not need) Again I had to show my itinerary from travel agent. The full day guides were very good
I enjoyed my trip very much but had no confidence in Viva for Brazil. I sent a message in my day of travel home to make sure that a driver was booked to take me to the airport on time.
Overall a magnificent holiday as far as accommodation, food, hospitality, entertainment and guides but had that moment of being let down at the airport in Rio and felt frightened.
Cheers Kath Buchanan

9 November 2024
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Reply from Viva Expeditions

Hi Kath, thanks very much for your feedback, great to hear you had a wonderful trip overall. Sorry to hear about the miscommunications in Brazil, they are usually a fantastic team too. I will follow up and see what happened here and be in touch.

Hi again Kath,
I have checked in with our head office in Brazil, based in Rio, and the logs on your file.

For all Rio airport arrivals we have a person in the airport to receive our clients and take them to the driver. When you arrived and called the emergency number using the phone of a local, this went through to the main office in Brazil, and they notified the rep that you were there. This rep was the second person referred to above, not another local, sorry if this was confusing. This representative informed HQ that the car which had been enroute you had issues, so they had ordered another one, which arrived in half an hour, according to the vehicle log. It was our local representative that stayed with your until the car arrived, as stated.

In regards to checking the itinerary vouchers, the guide said they do not usually check these, but they have just had a few incidents lately of others trying to join their tour, that were not actually booked, so just wanted to check that it was you.

I do apologize for the anxiety caused, but please rest assured it was our local team that were there at the airport to help you.

Glad that it was a magnificent holiday in regards to the accommodation, entertainment, guides and so forth!

Thanks again for taking time to provide feedback to us.
All the best!

Rated 5 out of 5 stars

BRILLIANT ... BRILLIANT ... BRILLIANT !!!

We thoroughly enjoyed our safari adventures through Kenya and Tanzania. The itinerary was brilliant, the accommodation excellent, and the tour guides/drivers were friendly and very accommodating. We couldn't fault the tour and it more than exceeded our expectations. I'm happy to give our trip 5 stars out of 5!!!

12 November 2024
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Reply from Viva Expeditions

Thank you so much! Glad to hear how much you loved our Classic East Africa Safari! We would love to help you with your future travel adventures!

Rated 5 out of 5 stars

Condor

Liked the accommodations, organisation and would have liked an easier to understand English speaking guide. Guide himself was lovely.We felt we lost a lot of valuable information. Need to be low pitch, slower (Spanish speak fast!)

31 October 2024
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Reply from Viva Expeditions

Glad to hear you enjoyed your time in Arequipa and the Colca Canyon. Thanks very much for your feedback.

Rated 4 out of 5 stars

The Inverdoorn safari

The Inverdoorn safari was very good with pleasant staff, great food and a very knowledgeable safari guide, Ashlee.
As we had a late change of hotel accommodation, our pickup driver went to the wrong hotel even though we had confirmation that the change had been confirmed. We would suggest a slightly earlier pickup as the last 10kms of road is unsealed and slow which made us late to the lodge for lunch and the formal greeting. Allow for 3 hours travel not 2 hours.

17 October 2024
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Reply from Viva Expeditions

Thanks very much for your feedback, we will share with the transfer team. Glad to hear you had a great safari!

Rated 5 out of 5 stars

Jam Packed with Magical Moments

Jambo :)
Our driver was friendly, professional and always did his best to get us as close as he could to the animals.
From entry to leaving : Pollmans delivered for me; being on time, caring and safe.
The whole experience was worth every cent for me. With the accomodation - the food was clean and plentiful. The rooms including the tent were luxe. The facilities ie. pools, gift shops, toilets, hospitality was better than Dubai!!
What I loved was the ambience of the Riverside champagne breakfast, Dinner under the stars and that breakfast outside after the Hot Air Balloon ride.
Even though it was long rides to get around the x4 lodges/reserves - I got to see the Kenyan people, the markets, nature and I really felt like I was part of Kenya.
The highlight for me was buying the usb of the Hot Air Balloon ride. It's the most beautiful capture of my whole safari. I love it immensely!!
Viva delivered for me.
Asante :)

30 September 2024
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Reply from Viva Expeditions

Jambo! Wonderful! We are happy to hear your feedback of our Kenya Highlights Small Group Tour. We look forward to seeing you on a Viva tour again soon.

Rated 4 out of 5 stars

Brazil and Argentina from NZ travellers.

Terrific Guides and good personalities and on time.
Good accomodation but would have been good to have a couple of option showing price range.
The Argentina Estancia Los Potreros was not what we expected. We requested to view something agriculture and upon arrival we soon discovered the main focus was horse riding for rather with experience. We were not experienced. We are a NZ dairy farming family.
However we were novices but really embraced the experience particular due to the group meals and conversations with staff, guides and the owner.
We learnt much about the economy and really enjoyed the sharing of opinions.
We were not told that there was a minimum of 3 nights accommodation. However as mentioned we embraced and enjoyed.

15 September 2024
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Reply from Viva Expeditions

Thanks so much for your feedback, great to hear you had a great time travelling in Argentina and Brazil, embraced things and learnt a lot. We hope we can be of assistance with future trips.

Rated 5 out of 5 stars

Memorable trip to South America

We had a very memorable trip to South America! The itinerary was well planned with interesting events and places to visit. The pace suited us well. The quality of the guides was exceptional, very knowledgeable and informative. All the logistical arrangements were well communicated and punctual. Our hotels were good with good locations. We felt safe throughout the trip, as we always had a 24hour emergency contact available. If we have the privilege to travel to South America again, Viva Expeditions will be our go to!

4 September 2024
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Reply from Viva Expeditions

Glad to hear you enjoyed our Signature South America trip! We look forward to taking you on another adventure to South America, or perhaps Africa or the polar regions in the future! Thanks very much

Rated 5 out of 5 stars

The best Tour company for your South American adventure

Our experience with Viva Expeditions (via Pia Knarston, Senior Expedition Specialist) was excellent. Pia has an intimate knowledge of most things South American and tailored our SA adventure after listening to our many and varied requests.

Our experience on the ground was seamless. The Whatsapp contacts were a really good idea, having someone local in each country to contact, if necessary, was definitely very helpful. The local guides were all very professional and passionate about speaking really good English and made each tour so interesting and enjoyable.

The location of hotels was also really great with most only being a short walk to city centres, etc. What was also wonderful, in our opinion, was after arriving at the next destination, we would exit Airport Arrivals and someone would be waiting for us holding a sign with our name on it - no need to worry about transport and finding the way to our hotel!

Thank you

13 August 2024
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Reply from Viva Expeditions

Thank you for your wonderful feedback! We're thrilled that Pia tailored your South American adventure perfectly and that everything ran smoothly on the ground. It's great to hear the WhatsApp contacts were helpful, the guides were professional and passionate, and the hotel locations added convenience. We're glad the seamless airport transfers made your journey stress-free. We look forward to helping with your next adventure!

Rated 5 out of 5 stars

Magic in the Air

Magic in the Air
Everyone on Rakiura was a pleasure to meet - a wonderful community sharing magical spaces. Our guide, Shona Sangster, was all we could wish for, and the Twinkle tour hosted by Al was the standout experience.

9 September 2024
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Reply from Viva Expeditions

Glad to hear you loved Rakiura / Stewart Island as much as we do!
We will pass on your feedback to our guides, thanks very much.
We hope to see you on another Viva tour in the future. All the best,

Rated 5 out of 5 stars

Pantanal Adventures, Brazil

Viva Expeditions put together an amazing adventure in the Pantanal, Brazil. The documentation before arriving set us up for the time, with clear communication and information. The choice of lodge was excellent as the service, friendliness and activities was truly amazing. The location of the lodge inside the Pantanal National Park allowed us to experience wildlife in their environment. Sitting outside with macaws freely flying about is a memory I will have for a very long time. The activities were varied allowing us to access the surrounding environment in different ways. Where else would we see otters swimming in the river, anteaters strolling across the land and monkeys swinging in the trees. From start to finish, it was truly exceptional.

12 August 2024
Unprompted review
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Reply from Viva Expeditions

Thanks so much for your review, what incredible memories you have to treasure from your trip to Brazil's Pantanal.

Rated 5 out of 5 stars

Wonderful trip to Stewart Island to…

Wonderful trip to Stewart Island to hunt the Aurora. Lucky enough to see on first day although cloudy.
We had lots to occupy us the rest of the time with beautiful scenery and bird life . A highlight was seeing albatross
Shona was wonderful and accomodating. Will definitely be back
Thanks for a wonderful experience

30 July 2024
Unprompted review
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Reply from Viva Expeditions

Wow! Great you got so to see an Aurora in Stewart Island! We agree, the albatrosses are stunning! Glad that your enjoyed our group tour to Stewart Island, we hope to see you on another Viva adventure in the future!
Thanks very much

Rated 5 out of 5 stars

Viva goes beyond

Viva were excellent to deal with and tailored our trip to match our interests. Local guides and drivers were extremely knowledgeable and went out of their way to learn what we were interested in and adapt the trips accordingly. Later in our trip one of us became ill, and the local representative went way beyond expectations to navigate us through the hospital system and support us during this tough period. We couldn't ask for better. Thank you Viva.

28 July 2024
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Reply from Viva Expeditions

Thanks very much - trust you are well recovered now.

Rated 5 out of 5 stars

Galapagos and Ecuador

Itinerary was great. People were friendly and helpful. Things happened as they said they would.

6 July 2024
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Reply from Viva Expeditions

Thanks very much for your feedback, great to hear you had a wonderful trip to Ecuador and the Galapagos

Rated 4 out of 5 stars

Overall was good

Overall was good, but lacked communication on pickup / drop-off times and how to get that information, which was a bit stressful when abroad.

30 July 2024
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Reply from Viva Expeditions

Glad to hear you had a good trip, however we are sorry to hear that you couldnt find your pick up /drop off information. We had these info on your final documents, along with our local contacts on the ground for support. We will follow up with you to discuss further.
Thanks very much for your feedback.

Rated 4 out of 5 stars

Stress-free travel

Stress-free travel. All flights, transfers and organised tours were seamless and well organised. Accommodation was great.

23 July 2024
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Reply from Viva Expeditions

Glad to hear you enjoyed your time in BA and Iguazu Falls!

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