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Viva Expeditions Reviews 

517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and helpfulness, making every interaction pleasant and informative. Many people highlight the exceptional service, noting that everything from transfers to accommodations is meticulously organized and runs smoothly, allowing for a truly relaxing holiday. The holiday experiences are frequently described as amazing and unforgettable, with reviewers appreciating the well-chosen locations and tailored itineraries. The booking process is also commended for its ease and efficiency, with consultants providing excellent communication and support throughout. However, some customers also noted minor issues, such as a desire for more detailed tour information prior to departure or occasional confusion regarding tour providers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their punctuality, friendliness,... See more

Holidays

People report positive experiences with holidays, often describing them as fantastic, well-supported, and... See more

Service

Clients share positive opinions on service, consistently highlighting the excellent organization and smooth... See more

Location

Reviewers highlight positive aspects of location, praising the fantastic sights and experiences in various... See more

Booking process

Reviewers mention positive feedback about the booking process, with many expressing satisfaction and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything is organised for you. English speaking guides and luxury transport which is ready and waiting to whisk you to the next activity or sight. Great way to maximise your tour without waiting in... See more

Company replied

Rated 5 out of 5 stars

Guides were good - often amazing - remember Vanessa, Luis, Leo, Melanie Sonia gave good information at start of tour. Would have liked detailed tour prior to leaving our home country. Loved Zocalo... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd trip I've taken with Viva Expeditions. The first trip I did was exceptional, as was this trip to Quito and The Galapagos Islands. It's such a relief to know that your vacation (save th... See more

Company replied

Rated 5 out of 5 stars

We were in trepidation about all the flights, connections and pickups associated with our tour booked by Viva however everything went as smoothly as it possibly could. We trusted their advice on what... See more

Company replied


Company details

  1. #4 of 11 best companies in Travel Agency

Written by the company

A passionate team of travel specialists, sending clients on amazing adventures to Latin America, Africa, Antarctica and New Zealand. Offering independent itineraries as well as small group tours, every journey is inspired by a passion for fun, adventure and authentic connection. With extensive first-hand destination knowledge and years of experience, Viva's friendly travel experts make planning your perfect adventure easy. Founded in 2008. Opening Hours: 8:30am - 5pm NZT Monday to Friday.

Why Viva?

Written by the company

We believe that true inspiration and growth comes from real experiences and immersion in the world around us. When you travel with Viva, we take you beyond the sights in the guidebooks, for an authentic connection to the places you visit.

Travel with confidence!

Knowing everything is taken care of and your arrangements are guaranteed.

Knowing everything is taken care of and your arrangements are guaranteed.
* We have our own local operations at key locations * We are with you 24 hours a day, and our team are just a phone call or whatsapp message away at any time. * We are adventure travel specialists, we have been there, we have lived and breathed Latin America, Africa, NZ and the polar regions and we LOVE THEM! And above all we want you to love these places as much as we do!

Contact info

4.8

Excellent

TrustScore 5 out of 5

517 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(517)

90 reviews in the last 12 months

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Rated 4 out of 5 stars

Our trip worked seemlessly

Our trip worked seemlessly. Good choice of accommodation, tours and advice.

22 February 2025
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Reply from Viva Expeditions

Perfect! Glad to hear arrangements were seemless and you enjoyed the accomodation and tours - the Archipel in the Galapagos, Signature Peru and Tambopata Research Station.

Rated 5 out of 5 stars

Stress free organisation

Everything happened when, where and how it was meant to. No issues with the organisation of my trip.

28 February 2025
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Reply from Viva Expeditions

Thats wonderful to hear! Trust you had an amazing time in Patagonia. Thanks for travelling with Viva!

Rated 5 out of 5 stars

Very helpful

Very helpful, quick to respond, got me flights when I'd left it a bit late. Good tips from staff who have travelled

23 February 2025
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Reply from Viva Expeditions

Thanks very much Claire, glad we were able to help you with your Ross Sea Antarctic adventure! I hope we can assist you with planning future travel adventures!

Rated 5 out of 5 stars

Cannot fault our experience

Cannot fault our experience, informative attentive and great at communicating and keeping us updated on pick ups etc

23 February 2025
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Reply from Viva Expeditions

Thanks so much for travelling to Argentina and Brazil with Viva, we are pleased to hear you had a great experience. Hope we can assist you with future travel. All the best,

Rated 5 out of 5 stars

Amazing Experience!

We had an AMAZING experience through Viva Expeditions -- the booking process was a breeze, the trip itself surpassed all expectations, and the peace of mind we had knowing that we could contact Viva for any/everything made it all extremely comfortable!

6 January 2025
Unprompted review
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Reply from Viva Expeditions

Hi Travis - fantastic - glad to hear you loved Antarctica – Discovery and Learning Voyage onboard the Plancius, and great to hear that we made you feel comfortable during your travel. We hope to be of assistance with future trips!

Rated 5 out of 5 stars

Much more than I could have imagined

Much more than I could have imagined. Excellent in every way

10 February 2025
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Reply from Viva Expeditions

Wow! Amazing to hear Jill! So happy that the expedition cruise "In the Wake of Scott & Shackleton" was more than you had dreamed! We hope to be able to assist you with more adventures soon!

Rated 5 out of 5 stars

Iguzu Falls

We were picked up at the airport and driven to our accommodation where we quickly dropped off our bags to start the half day tour to Brazil side of the falls. Our guide quickly got us through the border crossings and was very knowledgeable of the area.

Next day was the full day on the Argentine side, with 2 of us doing the boat ride and the other 2 walking the lower circuit. Our guide arranged for a golf cart to help the walkers travel a kilometre to/from part of the circuit.
The optional boat ride was a thrill and a great experience to see the falls up close.

The final day we spent the morning lazing around the pool before our transfer to the airport. I am glad we did the tour this way as we were refreshed and ready for a plane journey that ended up being longer than anticipated due to bad weather at Buenos Aires.

The guides we had for both days were excellent. They were very professional and helpful.

30 December 2024
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Reply from Viva Expeditions

Glad to hear Nicole, isnt Iguazu Falls fantastic!
Thanks for travelling with Viva!

Rated 5 out of 5 stars

South America small group…

We booked a South America small group tour with Viva Expeditions which they customized to meet our needs. unfortunately we had to cancel it about 6 weeks prior to departure. It was completely paid for and we thought there would be no refunds - but we asked anyway. Beke followed through with our request, and was able to get us a nice refund which we so appreciated.
I a sure I will be traveling with them in the future. They very responsive and easy to deal with.

They have a toll free number that is so easy to use (we just have to be mindful of the 18 hour time difference) and they always respond to phone calls and emails promptly. Also we have done a Whats App video call with them too, which was nice.

They have a wonderful variety of trips to offer at reasonable prices, and we like the fact that they can tweak them to suit the customer's needs. We will definitely use them again in the future!! We give them 5***** rating for quality tours and travel service.

29 January 2025
Unprompted review
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Reply from Viva Expeditions

Thanks so much John, we hope you can travel with us soon!

Rated 5 out of 5 stars

Viva were great!

The Viva New Zealand team were very helpful and responsive throughout the planning stage, and helped us get a good deal on our trip. I would absolutely recommend them to anyone else looking to book a big trip!

14 January 2025
Unprompted review
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Reply from Viva Expeditions

Thanks Nicole, glad we could help with your Antarctica adventure!

Rated 5 out of 5 stars

We booked a South America small group…

We booked a South America small group tour with Viva Expeditions (customized to meet our needs) but had to cancel it about 6 weeks prior to departure. It was completely paid for and we thought there would be no refunds - but we asked anyway. Beke followed through with our request, and was able to get us a nice refund which we so appreciated.

They have a toll free number that is so easy for us to use (we just have to be mindful of the 18 hour time difference) and they always respond to phone calls and emails promptly. Also we have done a Whats App video call with them too, which was nice.

They have a wonderful variety of trips to offer at reasonable prices, and we like the fact that they can tweak them to suit the customer's needs. We will definitely use them again in the future!! We give them 5***** rating for quality tours and travel service.

30 January 2025
Unprompted review
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Reply from Viva Expeditions

Thank you Laurie, we hope you can travel with us one day soon.

Rated 5 out of 5 stars

Seamless travel

Seamless travel, professional service and peace of mind.

26 January 2025
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Reply from Viva Expeditions

Wonderful to hear, thanks!

Rated 5 out of 5 stars

Trip of a lifetime

Very helpful, responsive and knowledgable . We felt so comfortable organising our trip with Pia, trusted her from the start.
Trip of a lifetime. Highly recommend. Thanks so much Pia.

13 January 2025
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Reply from Viva Expeditions

Lovely to hear this feedback Judith, and wonderful that you enjoyed the Forgotten Islands of the South Pacific expedition cruise. I am sure Pia would love to help you with another adventure sometime! Thanks very much.

Rated 5 out of 5 stars

Incredible experience

Incredible experience! Thank you Viva for organizing such a fabulous trip. I especially appreciate everything that you did when my Latam flights were cancelled. Your team made it all work perfectly!!

10 January 2025
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Reply from Viva Expeditions

Our pleasure Kara, it was great to have you travelling with us again, thank you for your support.

Rated 5 out of 5 stars

Pia at Viva was had excellent…

Pia at Viva was had excellent communications and provided lots of information about the pro and cons of different cruises, making the decision making easy.

17 December 2024
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Reply from Viva Expeditions

Great to hear Robert, thank you!

Rated 5 out of 5 stars

Amazing Antarctica Adventure

Dealing with the team at Viva made my South America/Antarctica experience worry free, everything worked like clockwork. I had some arrangements before and after my Antarctica cruise organised through them as well and I was always met on time by drivers and communication was excellent.
I was really well prepared for my Antarctica experience by the team as they had been there several times themselves. They knew exactly what it would be like and that was a big help to me, especially in knowing what to pack! I'm so thankful to have been able to experience the wonders of Antarctica without any stress and really just enjoy the remoteness and the beauty. The Viva Team in NZ (particularly Tara and Pia) and their in-destination support crew, made that possible.

16 December 2024
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Reply from Viva Expeditions

Thanks so much for the lovely feedback Natasha! It was a pleasure to help you.

Rated 5 out of 5 stars

We loved going on holiday with Viva…

We loved going on holiday with Viva Expeditions. Everything was taken care of and I didn't have to do organise a thing. It was also top quality and the people we were involved with did excellent jobs, from the staff at the hotels, drivers, greet people and hiker guide. Especially liked our hiker guide, wonderful person. The quality at the hotels was also very good.

28 December 2024
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Reply from Viva Expeditions

Lovely to hear you enjoyed your trip to Peru and the Inca trail hike! Thanks for travelling with Viva, it was a pleasure!

Rated 5 out of 5 stars

Your service and time management were…

Your service and time management were excellent. We were very happy for all the guides, drivers and the places we visited, attended specially in Buenos Aires. We think you are the best. We will positively recommend our friends and families to use VIVA for South America trips.

21 December 2024
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Reply from Viva Expeditions

It was our pleasure, thanks so much for your feedback and recommendations, its appreciated!

Rated 5 out of 5 stars

From Patagonia to the Amazon Jungle.......

Our months holiday was memorable because we achieved all the sightseeing and experiences we aspired to achieve in South America. From Patagonia to the Amazon Jungle, we were never stressed as all arrangements fell into place.
Due to meticulous planning, we were always picked on time, made every flight and happy to say, lost no luggage. All hotels met our needs and were well positioned in cities.

15 November 2024
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Reply from Viva Expeditions

Wow! What a cool itinerary (if we don't say so ourselves).. you really covered a lot from the South America Circle and Patagonia too...fantastic to hear your feedback! Merry Christmas!

Rated 5 out of 5 stars

Viva created an excellent itinerary.

Viva expeditions created an excellent individual itinerary for us in Argentina and Chile. It was wonderful not to organise anything but our lunches and dinner. The pick up and drop off at the airport was also excellent. Everyone who we communicated with was super helpful during the trip. All communication with Viva was also excellent. I would highly recommend them.

13 December 2024
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Reply from Viva Expeditions

Thanks so much for your feedback Iris, glad to hear everyone was super helpful and you were able to enjoy your adventure with everything taken care of.
We hope you will travel with Viva again one day, have a wonderful Christmas.

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