virgintelco.es 

Stilllllllllllllllllllllllllllllllllllllllll waiting for my money back :)
Anytime now.

Lost my phone last week and called to ask for a duplicate of my sim card. They are literally unable to proceed my request since it seems there is a pending bill for 0.13€... it is ridiculous honestly. I had some poor experiences in the past but as a new client with them, I feel this is a joke. I can't wait to go back to my previous provider, what a mistake I made switching to them!

El chat de whatssap es insufrible antes tardaban un.mundo en responder y ahora lejos de solucionar tardan dos

HACIENDOSE PASAR POR MOVISTAR,DELITO,INTENTAN ESTAFARTE LOS HIJOS....DE SU MADRE.DENUNCIADOS EN LA OCU Y PREPARANDOSE DEMANDA COLECTIVA POR INTENTO DE ESTAFA.

Virgin Telco Spain is a total scam.

A rep advised on a yearly quota with Netflix included and after two months of service we started getting charged 11 euro extra for Netflix (It is important to say that we had already a Netflix subscription but as they offered the service included in the price we unsubscribed).

When talked to them they again said, in writing, that it was a full-year contract for the same price but then said otherwise. We requested the company that we wanted the recording of the phone calls and they refused so of course, we decided to move to a different company. We had to pay the fine for breaking the contract but the hassle is not worth it.

If your representatives make mistakes (I prefer to think it was a mistake) while on the phone and promise something then you need to stick to that or at least apologize for being dishonest. There are lots of other companies providing the same service for less.

Worst connection I ever experienced in my life and I went through many companies. Impossible to make calls in many areas that shouldn't be problematic. If you work and travel you better take other sim card with you can rely on. On the top of it when you go off to other company ( without permanencia) they charge you llamadas which should and always had been free, sending factura without explanation. Trying to scam you for extra euros on last. No class and quality in this company. One unworthy and unreliable service.

The worse company, which you can choose, the customer support will not help you. They will just still your money. They will try to still your money, the service is really bad. They don’t accept the lay, don’t contract this company.

Terrible experience. Not only do they charge more, they promised me I would have Internet in 3 days max but it will be quick they said. 15 days later still no call from the technician, complained every day and. Got told our policy says 15 days. So I cancelled and went with orange. Rude staff, lies and poor service

We went to one of the sales stands in a shopping center close by. They guy was a magician with the prices, because they changed every minute and the conditions too which was a little weird and should have been a red flag to NOT get internet from this company. The sales guy told us that the technician would com a few days after and we would get a contract via email. Nothing happened in the days after, but the technician was there out of the blue. We asked when we would get the contract to sign and he told us that it was already signed. What happened, the sales guy signed the contract himself without us knowing. We complained about this and now you are telling us that everything went well and if we want to do something we should go to the police?? What kind of customer service is that? We didn't sign anything, your employee signed the contract. That is committing fraud. NEVER ever we will go for Virgin again.