vipgateway.co.uk Reviews 

4,889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 89% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(4,889)

1,638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience with Joshua and Summer!

I couldn't be happier with the service from VIP Gateway for my new BYD Sealion 5.

Joshua Durrant went above and beyond to secure the best deal available, offering clear, honest advice and fast communication every step of the way. Once approved, Summer in the after-sales team made the follow-up and delivery process completely smooth and effortless.

Top-tier customer service from start to finish—highly recommended!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Good experience with VIP Gateway

Steve Tranter was very helpful in sourcing my car. He responded promptly to my requests for a change in my requirements. The whole process went through quickly and easily. Overall I had excellent service from him.
I felt that he sourced a good deal for me on my new car.
I would use this company again.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Impressed

Have really been impressed so far. Joshua was available at all times for questions and made the process simple. Follow up from Lindsay too has been good.

No issues from me.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service from Noah

From the first contact with VIP Gateway, the service has been Excellent. I dealt with Noah Middleton regarding the lease of a new Jaecoo 5 EV and he has been helpful, responsive and a pleasure to deal with. I would highly recommend VIP Gateway and Noah in particular to anybody looking for a great lease deal with great service.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I was generally searching around for a new contract hire vehicle and a good deal.
Noah Middleton immediately made me feel like I was going to get a good service with good communication and clarity.
I was hoping for a better deal that I got, but realistically, I have had my "old" car for sometime and I know prices have moved on. I was kept up to date on my finance application and once given the good news, it was smooth sailing from there. Would highly recommend this company. And ask for Noah!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

VIP Gateway best in the business

Made a decision to look at leasing a vehicle. Jonny from VIP Gateway walked us through the process. Got a really good deal on Peugeot 2008 1.2 puretech GT. The team have been helpful throughout. Still waiting for the vehicle which will come soon. You will not be disappointed

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Recently ordered a new Renault 5

Recently ordered a new Renault 5. Alyssa and Danica immediately took our Order and went out of their way to assist and keep us constantly updated.

We have yet to collect our new car but I anticipate the same excellent service. I’m more than happy to fully endorse these individuals along with VIP Gateway.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Having not leased a car before there…

Having not leased a car before there was much I didn't know and understand but Nathan patiently took me through the process (several times) and ended up with the right car (even though I made him jump through hoops. Sorry Nathan).
Many thanks

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We found the whole service straight forward and stress free, we particularly found Joshua very helpful, he fully explained the process, answering all our queries and kept us informed at every stage.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time leasing a car…

This was my first time leasing a car through an online portal. I was put in touch with Shaz Latif soon after enquiring. Shaz was fantastic in helping me through my order. He provided lots of information and was happy to provide more if needed. Shaz always called or emailed to make sure I had received any important forms to speed up the process which I am very grateful for. I am yet to receive my car but the service provided by Shaz and VIP Gateway has been brilliant. Thank you Shaz!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process, good communication

I had a great experience from the quote request until the delivery of the car. Nathan was very helpful and always available/called back when needed. Aftersales team was also responsive and everything happened exactly as it was promised including the day of the delivery. A recommended lease company.

18 August 2026
Unprompted review

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