Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Sales rep was brilliant, great customer service. They kept me informed of everything. Will definitely use them again.
Outstanding service from Alyssa Jones
Outstanding service from Alyssa Jones! I wanted to order a lease car, and she made the entire process absolutely flawless. Alyssa ran me through every detail clearly, answered all my questions, and sorted everything out in no time. Fast, professional, and completely stress-free—I highly recommend VIP Gateway.
Thank you for your friendly and…
Thank you for your friendly and supportive service.
Excellent Service
The service from Bailey in the sales team was excellent. Value appears to be very good in comparison to other sites. Response was efficient, quotes were delivered within minutes and I was happy with the process.
Great experience with Lauren
Great experience with Lauren, super responsive, knowledgeable and accommodating. She goes that extra mile that makes the whole process easy and effortless. Always stayed in touch throughout the process and was super quick dealing with my request. Highly recommended 👍🏻
Fast, friendly, informative service.
Throughout my contact with VIP gateway I have had excellent communication and information at every stage. I felt fully informed and had fast service. I am looking forward to seeing my new car.
I am very happy with the service from…
I am very happy with the service from Nathan Blakeley regarding my new lease agreement. He was polite and very helpful explaining my lease process from start to completion.
Enquiry in the morning, car bought by the evening
Made an enquiry in the morning about a new car, and got a call from Shaz within the hour. And within about 30 seconds of speaking with him, I knew he was going to help me get the car I want.
He listened, understood exactly what I wanted and the urgency I needed to work at to get it ASAP.
From that first enquiry, I had a brand new car locked in and confirmed by the end of the day!
He even answered multiple questions in that time, and took the time out to call me at 6pm in the evening just to confirm that everything's gone through and the cars locked in for me.
This is exactly what I needed and one of the best experiences I've had making such an important purchase.
So much so that he will be the first person I speak to in 3 years time when I'm looking for another vehicle.
I had a good experience with VIP…
I had a good experience with VIP Gateway when arranging my new car. Joshua Swan was helpful throughout the process, answered my questions and kept me informed. The service was straightforward and professional, and I would recommend VIP Gateway and Josh to anyone looking to lease a vehicle.
This was my first time leasing a…
This was my first time leasing a vehicle and I was genuinely quite nervous and anxious about the whole process, mainly because I didn’t know what to expect.
From the very beginning, Steve Tranter was absolutely brilliant. He took the time to explain everything clearly, answered all of my questions and kept me updated every step of the way. He made what initially felt like quite a daunting process feel incredibly simple and straightforward.
What stood out most was how patient and reassuring Steve was throughout. I never felt pressured or rushed, and whenever I had a question or needed reassurance, he was always there to help. That made a huge difference to me, especially being my first experience with vehicle leasing.
My new car has now been delivered and I’m absolutely made up with it! Looking back, I really had nothing to be worried about, which is a testament to how smoothly Steve and VIP Gateway handled everything from start to finish.
I genuinely couldn’t have asked for a better first leasing experience. A massive thank you to Steve Tranter and everyone at VIP Gateway for the fantastic service.
I wouldn’t hesitate to use them again and would highly recommend them to anyone considering leasing a vehicle.
Nathan has been amazing
Nathan has been amazing. The whole process has been smooth and easy. Would recommend!
Had been recommended to VIP Gateway by…
Had been recommended to VIP Gateway by a family member and was not disappointed.
Josh Durrant was excellent at providing me with multiple offers for different vehicles & different conditions and helped me get the car I wanted at a budget that suited me. From initial contact to the car being delivered was such a short time, was a smooth & easy process and Josh couldn’t have been more helpful. Very impressed & would definitely recommend!
Waste of time
Waste of time. Promised a car by August. Didn’t even get the paperwork completed by then. Kept asking for more and more information, took ages to respond had to keep chasing. Cancelled in the end and went with another company who secured me a vehicle straight away

Reply from vipgateway.co.uk
Bailey made the whole process quick and…
Bailey made the whole process quick and painless. Everything was sorted within 48 hours. Would definitely recommend. 10/10 service
Super helpful and smooth process!
Patrick has been super helpful and responded to everything I requested. I got details quickly and could make comparisons easily. I could ask for advice and Patrick was always happy to help and follow up.
A really smooth process and very happy to be receiving my new car in the next few weeks!!
I had a great experience dealing with…
I had a great experience dealing with Ethan from VIP Gateway. He responded promptly to my vehicle leasing enquiry and was very helpful throughout the process. Ethan took the time to understand what I was looking for and worked hard to secure the best possible lease offer. His professionalism, efficiency, and customer service were excellent. I would definitely recommend Ethan and VIP Gateway to anyone looking for a vehicle lease.
Thanks, Ethan.
It was a straightforward procedure
We were served by Jonny Adair. It was a straightforward procedure. Everything went as planned. Each step was well communicated and we received the car withinn the expected timeframe. Would recommend them to others.
Professional and efficient.
I was dealing with Lauren, who throughout the entire process has been a model of professionalism, efficiency and friendliness. Questions were answered speedily and all documentation was accurate and delivered quickly. Based on my experience I would not hesitate to recommend VIP Gateway - but especially Lauren who has been a delight to deal with from the very beginning in what can be a stressful decision making challenge. She really puts the customer front and centre and made everything run smoothly. Can’t wait to get our new car!
My first time going for a lease…
My first time going for a lease vehicle, surprisingly very good experience made all the better by Jonathon Adair.
Any phone calls were answered very quickly and I was l
kept informed 100% about the progress of the deal.
I was very happy with the lease deal and cant wait for delivery.
thank you all
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







