vipgateway.co.uk Reviews 

4,889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(4,889)

1,638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from Alyssa Jones

Outstanding service from Alyssa Jones! I wanted to order a lease car, and she made the entire process absolutely flawless. Alyssa ran me through every detail clearly, answered all my questions, and sorted everything out in no time. Fast, professional, and completely stress-free—I highly recommend VIP Gateway.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The service from Bailey in the sales team was excellent. Value appears to be very good in comparison to other sites. Response was efficient, quotes were delivered within minutes and I was happy with the process.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Lauren

Great experience with Lauren, super responsive, knowledgeable and accommodating. She goes that extra mile that makes the whole process easy and effortless. Always stayed in touch throughout the process and was super quick dealing with my request. Highly recommended 👍🏻

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast, friendly, informative service.

Throughout my contact with VIP gateway I have had excellent communication and information at every stage. I felt fully informed and had fast service. I am looking forward to seeing my new car.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Enquiry in the morning, car bought by the evening

Made an enquiry in the morning about a new car, and got a call from Shaz within the hour. And within about 30 seconds of speaking with him, I knew he was going to help me get the car I want.
He listened, understood exactly what I wanted and the urgency I needed to work at to get it ASAP.
From that first enquiry, I had a brand new car locked in and confirmed by the end of the day!
He even answered multiple questions in that time, and took the time out to call me at 6pm in the evening just to confirm that everything's gone through and the cars locked in for me.
This is exactly what I needed and one of the best experiences I've had making such an important purchase.
So much so that he will be the first person I speak to in 3 years time when I'm looking for another vehicle.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a good experience with VIP…

I had a good experience with VIP Gateway when arranging my new car. Joshua Swan was helpful throughout the process, answered my questions and kept me informed. The service was straightforward and professional, and I would recommend VIP Gateway and Josh to anyone looking to lease a vehicle.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time leasing a…

This was my first time leasing a vehicle and I was genuinely quite nervous and anxious about the whole process, mainly because I didn’t know what to expect.

From the very beginning, Steve Tranter was absolutely brilliant. He took the time to explain everything clearly, answered all of my questions and kept me updated every step of the way. He made what initially felt like quite a daunting process feel incredibly simple and straightforward.

What stood out most was how patient and reassuring Steve was throughout. I never felt pressured or rushed, and whenever I had a question or needed reassurance, he was always there to help. That made a huge difference to me, especially being my first experience with vehicle leasing.

My new car has now been delivered and I’m absolutely made up with it! Looking back, I really had nothing to be worried about, which is a testament to how smoothly Steve and VIP Gateway handled everything from start to finish.

I genuinely couldn’t have asked for a better first leasing experience. A massive thank you to Steve Tranter and everyone at VIP Gateway for the fantastic service.

I wouldn’t hesitate to use them again and would highly recommend them to anyone considering leasing a vehicle.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Had been recommended to VIP Gateway by…

Had been recommended to VIP Gateway by a family member and was not disappointed.
Josh Durrant was excellent at providing me with multiple offers for different vehicles & different conditions and helped me get the car I wanted at a budget that suited me. From initial contact to the car being delivered was such a short time, was a smooth & easy process and Josh couldn’t have been more helpful. Very impressed & would definitely recommend!

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. Promised a car by August. Didn’t even get the paperwork completed by then. Kept asking for more and more information, took ages to respond had to keep chasing. Cancelled in the end and went with another company who secured me a vehicle straight away

21 August 2026
Unprompted review
vipgateway.co.uk logo

Reply from vipgateway.co.uk

Thank for choosing to leave feedback on our service and experience with us.

We genuinely pride ourself on customer service and going above and beyond for each customer.

We have a dedicated VIP Gateway customer experience team to that are with each customer throughout each step of the journey with us to ensure full confidence and a genuine exciting and enjoyable experience.

We have searched our internal full data base, our management team have reached out via Trustpilot to request your details and we have also asked Trust Pilot for your details.

We have no data internally in relation to this and would be grateful if you could respond to us so we can mark this as a genuine experience with us and learn more.

Much appreciated and thank you.

The VIP Gateway Customer Experience Team

Rated 5 out of 5 stars

Super helpful and smooth process!

Patrick has been super helpful and responded to everything I requested. I got details quickly and could make comparisons easily. I could ask for advice and Patrick was always happy to help and follow up.
A really smooth process and very happy to be receiving my new car in the next few weeks!!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Ethan from VIP Gateway. He responded promptly to my vehicle leasing enquiry and was very helpful throughout the process. Ethan took the time to understand what I was looking for and worked hard to secure the best possible lease offer. His professionalism, efficiency, and customer service were excellent. I would definitely recommend Ethan and VIP Gateway to anyone looking for a vehicle lease.

Thanks, Ethan.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

It was a straightforward procedure

We were served by Jonny Adair. It was a straightforward procedure. Everything went as planned. Each step was well communicated and we received the car withinn the expected timeframe. Would recommend them to others.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional and efficient.

I was dealing with Lauren, who throughout the entire process has been a model of professionalism, efficiency and friendliness. Questions were answered speedily and all documentation was accurate and delivered quickly. Based on my experience I would not hesitate to recommend VIP Gateway - but especially Lauren who has been a delight to deal with from the very beginning in what can be a stressful decision making challenge. She really puts the customer front and centre and made everything run smoothly. Can’t wait to get our new car!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

My first time going for a lease…

My first time going for a lease vehicle, surprisingly very good experience made all the better by Jonathon Adair.
Any phone calls were answered very quickly and I was l
kept informed 100% about the progress of the deal.
I was very happy with the lease deal and cant wait for delivery.
thank you all

25 August 2026
Unprompted review

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