Vinted UK Reviews 

Awful customer service.
I have been unable to retrieve my account and asked for further support. Met with incompetency from customer service team.

My buyer, paid my original asking price with a quibble. He also left my a very kind prompt review.
Many thanks

Literally the worst customer service I've ever experienced. When both buying and selling. These people follow a script, do not deviate, do not care to provide any service at all and just close the chat whenever they feel like, disgusting behaviour and service.

How trading standards aren’t all over them is a mystery!!
A marketplace for people to sell counterfeit items without any policing from vinted!
I have been ripped off and fallen foul to their incompetence several times and now won’t use them again.

Excellent platform to sell buy quality stuff. Thank you for the service

please be careful with vinted i’ve been selling the same goods for over a year and out of nowhere im selling fakes i have 100% excellent reviews no complaints and everything i sell is 100% real vinted are so bad to deal with i had orders banged and ready to post and i received a message telling me not to fulfill the orders these are so bad to deal with just be careful

My item was damaged in transit and vinted refused compensation. Thanks for nothing

The most corrupt platform you will ever encounter sides with the buyer even though the buyers a scammer no point being on that platform its more hassle than uts worth and the vinted support is a joke they should change that to vinteds no support team shame on the lot of you that platform wont last long because sellers are getting scammed even with videos and pics and its always tipped in the buyers favour even though there fraudulent its theft by deception and vibted allows that well vinted you've ruined it for so many of us and atleast you wont be getting the vintedd fee off our items and scammers wont be getting our items for free anymore

"Vinted failed to refund £180 after my parcel was lost. Their own 25-day deadline has passed. Refusing to pay despite multiple requests and trying to add on another five business days. Now escalating to Ombudsman and will file with the small claims court

An easy way to recycle items that I no longer need, but that have got lots more wear in them, and get a little money back for them too, I get some pocket money and the buyer gets a bargain, so it’s a win for everyone! The app is so easy to use everyone should be using it!!

Inpost lost my parcel won’t help Vinted didn’t help so I’ve lost the goods and the money customer service hard to reach

So far experience with vinted selling is amazing one thing I don’t like when I have bump and still don’t get enough views or any sell😒

Customer bought I sent parcel parcel delivered customer never collected
35 days later I informed Vinted that the parcel was not collected
Vinted checked told me customer collected parcel
2 hours later customer reported she never collected it apparently
Vented said it will take and other 35 days to investigate the so called missing parcel so in total that will be 75 days since postage
So it just takes the word if a buyer to stop payment even though they said it was collected originally
If anyone is thinking of selling for Vinted don’t as they treat their sellers with contempt which I don’t understand as without sellers there would be no buyers
This is about the 10 th time this has happened and most times I have not got compensated

Vinted’s identity verification system is fundamentally flawed, and their support team has been unhelpful. Their automated selfie check fails to recognise individuals whose appearance has changed over time or whose licence photo is outdated or in black and white.

I repeatedly explained this issue, but support responded with the same scripted message, instructing me to “take another selfie,” despite the system’s clear inability to match it.

I requested manual verification multiple times, which is justified under the Consumer Rights Act 2015 and the UK GDPR, both of which mandate accessible, fair, and human-reviewed processes when automated systems are insufficient. Vinted ignored this request and refused to escalate my case to their Trust & Safety team.

As a result of their refusal to offer a practical alternative to automated verification, my account has been frozen, my balance is on hold, and I have had to set my account to holiday mode. Their handling of this matter falls short of basic standards of fair treatment and responsible use of automated decision-making.

Vinted must improve their verification process, cease overreliance on inflexible automated checks, and ensure their support staff review messages carefully rather than repeating scripted responses. This situation is quite disappointing.

Scumbags the lot of them. I tried to create an account and was auto banned. Apparently creating an account with your own details is "fraudulent activity" now. Appealing this just results in a cut and place reply, repeating the nonsense that you must be a criminal. It's nice being told by a bot/faceless rep that you are a criminal, just for trying to create an account. Company deserves to go under.

A smooth purchasing experience and paying for 'buyer protection' has turned into stress. I do not feel listened to. The customer service strategy is put the claimant under pressure with 48 hour deadlines otherwise we will close it. When I challenge their process they do not listen. So far I've waited 6 weeks, to be told, repeatedly to send evidence that I've sent 5 times. I will not be using Vinted again!! I'm fighting for a refund but I sense it won't happen.

Couldn’t believe how easy Vinted was to use. All stuff I no longer use. But other people require. Great professional team. Keep up the great work

Not set up for international transactions, so please do not offer them.

Terrible customer service, well AI service.