relay.delivery Reviews 65

Modern day slavery at its finest x10, and if your a good experienced courier who manages to beat their route estimate times they will deduct a percentage of the fare total route, even though customer service is polite with their generic replies its very poor customer service and comunication between departments and slow proceses handling queries especially in serious situations like them stealing money after routes completed. For example i done a £25 route amd had 1 fail delivery, then ended up paying me £19. What a joke. I expect them to suspened my courier account in approximatly 1 week after this review being posted as it takes time to filter through to the relevent departments for them to do so due to this review as they done previously for false reasons. For example i purposefully waited 1 month without doing a route over xmas then i posted a honest bad review about there lower than minimum wage pay and they banned me after 1 week stating i have too many lost parcels, wich is false and i have proof, bare in mind i never done a route for 1 month and 1 week at that time 🤣... many of their couriers are substitutes and ive even witnessed a courier walking with a suitcase delivering parcels for them... total joke.. i currently am employed with every last mile courier platform in london and i have no issue working for any of them and never have a issue with them, but when it cones to relay, they pay their office staff minimum wage wich is what they are trying to do to drivers wich once again, is a big NONO especially for skilled drivers. Have a great day, i look forward to the suspension after this review filtering through to relevent departments in roughly 5-8 days.

Relay is a terrible company. Just received a delivery at 10pm at night!! Like Evri they probably do not have permanent delivery staff but give delivery jobs to self employed delivery people who are paid buttons so then take on as many jobs as possible to ensure they earn enough then drive around like headless chickens to complete their daily work load. Under such stress standards can inevitably drop. I've had some drop the parcel at the door and walk away without knocking. Im not impressed. Take on a permanent delivery team for crying out loud. I dont blame the drivers I blame Relay.

If only I could give zero stars. What an absolute joke. Are these drivers lazy or just plain stupid. Package left and photographed by the lifts in my block of flats with 19 floors. Of course package nowhere to be found once ive got home from work 10 hours after delivery time!! Another Evri!!

This is an absolute joke—attempting delivery at 9–10pm. I always have my orders sent to my workplace, so obviously no one is at reception at that time. I’ve checked the CCTV, and they didn’t even attempt to press the buzzer. There are constant failed deliveries and no option to change the delivery preferences

Don't rely on relay‼️They had to deliver a parcel at post office and at 11:15 on a Thursday they marked as "attempt failed". They've lost my parcel, I believe. Or simply, they are lazy.
Don't rely on relay‼️

This disgusting excuse of a Company didnt inform me of a pending delivery. So. It eas then passed as "failed delivery"! Then on the 15th i was expecting parcel to be delivered again. I waited in all day on the 15th April, but again they breached the "citizens charter" and failed to give a delivery time of PM or AM time. Tgis Company have got me really angry and annoyed! Crap!

If I could leave -1 I would have done it . Customer service is not existent I contacted them twice in last two 2 days yet heard nothing at all from them . Parcel I dropped off has not been updated so I have no idea there is it and what happened to it . Awful service!! Do not use them

The courier left my door open & does not understand when you open a door the rightful thing to do is close it.
My parcel & properly put at risk. Appalling service not happy.

Relay said they are redelivering today for the third time (they did not) after not attempting to deliver at all, didn’t even knock or give me a reason why. They kept changing the delivery schedules saying it was a failed delivery, I fear I may never see my package, do not recommend. It has been far too long. Fyi I have been home on all dates they said they were going to deliver.

I have had this company attempt to deliver parcels to me twice one was delivered to a pick up point 1.30h drive away the other side of London ! And the other was delivered a 30 min drive.. when I have loads of shops in my area that it could have gone to although I did pay for it to be delivered to my address.. Every time I see its being shipped though relay I know I won’t be seeing the delivery. - also I never got sent a QR code to even collect them and never heard anything back from the customer service, so when I did drive the 30 mins I came back with nothing

Parcel was ‘lost in transit.’ I’ve never had a successful delivery from Relay yet.

Very poor.....really who wants a delivery between 9.15pm and 11pm.....madness

Easily the worst delivery experience which is saying something when the bar is so low with the exception of DPD in the UK. Delivery scheduled multiple days ago, didn't come and remains delayed on status. Raised a support ticket as requested by the company and they promise a response within 24 hours it's now approaching 72 hours.

Another company headed for liquidation I give them 36 months.

(Update 17/04/26: delivery lost in transit aka stolen by one of their employed drivers, avoid this courier at all costs)

Awful service. Posted a parcel to a buyer and no updates at all. I tried contacting customer service and despite a generic email I have received no communication from them with regards to the whereabouts of the parcel. The worst courier company I have dealt with and I have used the all. AVOID!

Absolute rubbish. I posted delivery instructions on their website and they completely ignored them and delivered to the wrong entrance at 8.15pm. They deserve zero stars.

I am giving them a one start review, because it will not let me leave zero.
I have only used this courier once to post 2 parcels on the same day though vinted, and they have managed to lost both, well they have attached my label to the wrong parcel, so my customer has received random items and my parcels are no where to be seen! Customer service help is a joke, and when you do get a reply it is to ask my customer to peel the address label off to reveal the yellow label that is underneath which is near impossible. Will never use again.

I was allerted to someone at my door by my door bell detector. On arriving at the door someone was going out of my front gate 30ft away and into a car. I checked around the corner where my bins are and there was a package. On checking my doorbell footage the courier made no attempt to ring or knock on the door to hand the parcel over. I have video footage if relay want to view it but that seems unlikely. Its the way they pay the couriers if they just drop it and take a picture then they are paid so by not waiting for a door to be answered saves time to deliver more packages.

Received notification at 2124 on Tuesday 7 April from Relay and Vinted that my parcel was ready to collect.

Went to store to collect at 1030 on Wednesday 8 April. Store could not find parcel and marked it as ‘missing’. Relay sent me a WhatsApp asking how my collection went. Told them parcel was not at collection point and had been marked as ‘missing’ by store. Their response was an automated email at 1142 on Wednesday 8 April saying they would get back to me in 24-48 hours but I heard nothing further.

Returned to collection point at 1830 on Friday 10 April and still no parcel. Relay again sent a WhatsApp message asking how my collection went (must be automatically triggered when QR code scanned at collection point). I replied saying parcel not at collection point and that I had heard nothing from them (Relay) even though it had been over 48 hours. No response.

I have finally managed to wade through all the chatbots and ‘contact us’ buttons that don’t actually work to submit a third request for help from Relay.

Meanwhile I continue to receive ‘your parcel is at the collection point!’ reminders and ‘the parcel will be returned to sender if not collected by 13 April!’. Brilliant - so I have until the 13th April to pick up a parcel that is not at the collection point and if tomorrow (the 13th) I get a message saying the not-there parcel is being returned to sender I will be so cross. Automatic systems are great if they work but they are not working this time. Furthermore, being ignored by Relay is infuriating.

Where is my parcel? Missing, lost forever, stolen? Just tell me so I can claim my money back from Vinted.

Where to start. This company behave with zero ethics.

They left a parcel outside my door but in a public space and it went missing - They maintain they did nothing wrong.

Then I asked weeks in advance for my next parcel to be returned to sender. They messed me about for weeks, assured me it was dealt with then did the complete opposite.

They left another parcel unsecured and in direct opposition to my simple and fair request. They have wasted so much of my time and energy.

This company will LIE to you, do not use!

Terrible couriers, completely incompetent and likely stealing packages. I live in an apartment building that is easily accessible by opening a door and you will see the letterbox/ delivery area, but they failed delivery twice now, both times I have been in waiting not a phonecall or message to say they are here and I haven't actually laid eyes on one of these couriers in person I'm not sure they actually exist, royalmail, DPD and evri never seem to cause an issue when delivering my packages but this company relay is absolutely abysmal avoid using them as your courier they are totally unprofessional and likely thieves.