Viking Optical Centres Reviews 

637
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting the staff's helpfulness, friendliness, and extensive knowledge. Many highlight the high quality of products and repairs, often making old items feel new again, even for items not originally purchased from them. The customer service is frequently described as flawless, with efficient communication, quick responses, and a genuine interest in resolving issues, often going above and beyond expectations. People appreciate the detailed analysis provided for repairs and the careful packaging of returned items. The overall efficiency and ease of their experience, from initial contact to receiving repaired or new products, left many customers delighted and eager to return for future needs.

What people talk about most

Service

Customers consistently report positive experiences with the service, describing it as brilliant, excellent,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and effectiveness... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Quality

Consumers consistently report high satisfaction with the quality of repairs and products, often describing... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just needed a rubber eyecup for my bins, exactly the right one delivered. The people I spoke to were friendly and knowledgeable. Would totally recommend Viking optical LTD. When I need anything else... See more

Rated 5 out of 5 stars

Excellent company with expert, attentive staff (my contact is Edward) who answered my questions fully & offered sound advice. Received my cleaned & checked Leitz 10x10 BA bins today & v pleased with... See more

Rated 5 out of 5 stars

I decided to order my new binoculars from here again since last experience was exceptional and you've done it again Viking. My item was packaged very well and arrived next day as promised. Also than... See more

Rated 5 out of 5 stars

I got rid of all my Zeiss Equipment (I was a lifelong Zeiss user 40 years!), because of the companies on-going strong ties to hunting birds, big game, and of course, military use. I changed my op... See more

Company replied


Company details

  1. Optical Wholesaler
  2. Binoculars Store
  3. Telescope Store

Written by the company

Viking Optical Centres are a leading independent retailer of optical equipment for over 30 years, with shop locations in Halesworth and Edinburgh. Offering brands such as Leica, Swarovski, Nikon and Zeiss to name just a few.


Contact info

4.9

Excellent

TrustScore 5 out of 5

637 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(637)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient service

Thankyou for your fast an efficient service. Called Austria and the person knew immediately what part i required. The parts arrived two days later and included two additional spares. Few birdwatching days were lost. Thankyou so much

20 August 2024
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service you received. Kind regards, the Viking team.

Rated 5 out of 5 stars

Binocular warranty repair…

My binoculars were repaired under warranty no hassle at all. I was able to take them to RSPB shop who sent them to Viking for me and I was able to elect that they be returned there for my collection once repaired.
Viking contacted me with an update once the binoculars had been examined. I was able to collect the repaired binoculars when it was convenient. Excellent service.

16 September 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased that you were happy with the service and quality of work. We hope you continue to enjoy using your binocular. Kind regards, the Viking team.

Rated 4 out of 5 stars

As you should expect

I ordered and paid for the binoculars and they arrived as described and on time. Their sales department did not respond to an email query.

14 August 2024
Rated 5 out of 5 stars

Excellent attention to getting it right

I needed just a replacement cap for my Kowa scope. The effort the staff put in to make sure I got the right one was exceptional. It’s a part that only costs £6 but they treated me as if I was buying the most expensive equipment in the shop. Part arrived in 2 days and is perfect.

4 September 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service from our repair team. Kind regards, the Viking team.

Rated 5 out of 5 stars

Zeiss Conquest binoculars.

Zeiss Conquest binoculars.
The first pair of these binoculars I received had a faulty eyepiece. I telephoned Viking Optical and they arranged for them to be replaced immediately. The turnaround was remarkably quick and efficient and was done so without quibble. The binoculars themselves are really very good indeed and worth the money which, by the way, was less expensive than any other retailer.
Dealing with Viking Optical was straightforward. They were polite,friendly,efficient and good value.

14 August 2024
Rated 5 out of 5 stars

Broken eyepiece mount

I recently managed to break off the left hand eyepiece mount on my 8 year old Viking binoculars. I thought that would be the end of them, but my nearby centre replaced all parts, including free new rubber eyecaps, for a very reasonable price. First class service, as always.

2 September 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with the service from our repair team. Kind regards, the Viking team.

Rated 5 out of 5 stars

Sorry for the delay in leaving this…

Sorry for the delay in leaving this review. Been away for a few months.
Repairs were carried out to my binoculars for a good price and quickly.
I can recommend Viking Optical. Thank you.

18 April 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with your repair. Kind regards, the Viking team.

Rated 5 out of 5 stars

Perfect repair

My binoculars were as good as new after the repair. Communication was excellent throughout the process.

31 July 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you so much your review. It's good to hear that you were pleased with your repair. Kind regards, the Viking team.

Rated 5 out of 5 stars

Totally professional

Arrived next day following order and package was extremely well wrapped, and I knew exactly when it was due to arrive. Every aspect of ordering and packaging and delivery was totally professional.

13 June 2024
Rated 5 out of 5 stars

Simply outstanding service from…

Simply outstanding service from beginning to end. Major repair to my beloved Zeiss binocular - now better than new!
Thank you so much , Edward and team!

9 July 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you for leaving a review! We're pleased to have been able to renovate your binocular and we hope that it continues to provide enjoyment. Kind regards, the Viking team.

Rated 5 out of 5 stars

Helpful, professional staff

Nicola, Edward and team were excellent. They've sourced a part for my telescope when all other options had proved disappointing. Much obliged!
(Chris M. in Motherwell)

8 July 2024
Unprompted review
Viking Optical Centres logo

Reply from Viking Optical Centres

Thank you for leaving a review. We're pleased to have been able to find a replacement part! Kind regards, the Viking team.

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