I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality o... See more
I received the Radius connect 4 for my dad as he live alone and is very independent. He also was having a few falls and was only informing the family the next day.on one occasion it was more serious s... See more
Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so frie... See more
Company details
- Safety Equipment Supplier
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Written by the company
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contact info
3 Redburn Square , BT18 9HZ, Holywood, United Kingdom
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4.8
Excellent
679 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Superb system
It gives my elderly father and myself peace if mind that if something happens to him that i can be contacted.
18 April 2026
Application process
It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was straight forward.
29 March 2026
My mother is 90 years of age and is…
8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be answered as soon as possible.
When she finally got through was to they were short staffed and only 2 staff on duty until 8am next morning.
I wonder what would have happened had she fallen etc and needed help
So she has now chosen to terminate her contract as they also Increased price from £9 to £15 per month and she is fearful if she needed help immediately it would not be available
16 April 2026
Unprompted review
Reply from Radius CONNECT24
Hi Christine,
Thank you for your review.
I’m very sorry to hear about your mother’s experience – I completely understand how worrying this must have been, especially given how important it is to feel confident that help is there when needed.
We have looked into the call you mentioned, and it was answered within 127 seconds. While this is longer than our usual response time, it is still within our operational capacity. As a TSA-accredited service, we answer approximately 98.5% of our calls within 30 seconds, so this was not the level of service we aim to provide, and I sincerely apologise that we did not meet our usual standard on this occasion.
Please be assured that this was an isolated incident, and we continuously monitor staffing levels to ensure our customers receive a prompt and reliable response at all times. The safety and reassurance of our customers is our top priority.
With regard to the price increase, this is due to the national upgrade from analogue to digital telephone networks, which requires us to provide updated, digital-compatible equipment to ensure the service continues to operate safely and reliably in the future.
I’m also sorry to hear that your mother has decided to cancel her service. We will give your mum a call to offer our apologies and address any concerns directly.
Thank you again for bringing this to our attention.
Kind Regards,
Roma @ Radius Connect 24
Perfect
Quick, easy and efficient service and delivery. Product easy to install and for service user to operate. Test calls were gentle and welcoming.
4 April 2026
Highly recommended personal alarm
Response time was immediate when needed on couple of occassions. Highly recommended.
10 April 2025
Unprompted review
Emergency call system
The emergency call system was easily installed and works well after several test calls.
27 March 2026
A must for elderly folk living at home
The alarm system was super easy to set up right from the initial conversation with the adviser to having it in place at home. Great peace of mind both for my Dad, the wearer and the rest of my family. Thankyou!
6 March 2026
From order to installation a very quick…
From order to installation a very quick service and very easy to insall, many thanks.
17 March 2026
Great company
Good advice from the start about which item was best. It was available for pick up from Hollywood the same day and was easy to set up and test. Interactions with sales staff and call centre have been great so far. Very reasonable monthly cost with no set up fees.
15 March 2026
Fantastic service giving peace of mind…
Fantastic service giving peace of mind to my mum and children while we are not at her property.
11 March 2026
Problem free experience
No problems. l have not yet needed to test the watch for which I am grateful but it does give a degree of confidence.
1 March 2026
So far so good
So far so good. Very easy process to purchase and set up. Watch is discreet and has great range. Great customer service, it feels like they guenuinely care. And great price!
10 March 2026
Easy to install product
Very pleased with the service so far . So easy to install and works very well .
3 February 2026
QUICK SERVICE HELPFUL STAFF
19 January 2026
Radius Connect 24 Mobile Watch
I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no charge for the device which has functioned flawlessly as have the response service on the few occasions when I have accidentally pressed the call button. Some things that appear too good to be true sometimes are. Radius Connect and their mobile watch are living, breathing examples.
7 January 2026
Straightforward to install and…
Straightforward to install and activate. Very prompt response when alarm was activated unintentionally.
24 February 2026
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