Viisi Expats Reviews 

557
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for their exceptional knowledge, incredible patience, and clear communication throughout every single stage of the mortgage journey. Consumers highlight how professional advisors make complicated financial topics very easy to understand, providing guidance tailored to individual situations. People note that the friendly support team is always easily accessible, ensuring that all questions are answered promptly and efficiently. Reviewers deeply appreciate the structured approach and fast response times, which successfully help first-time buyers navigate the housing market with confidence and complete peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that advisors are extremely professional,... See more

Service

Customers had positive experiences with service, consistently praising the smooth, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive communication... See more

Response time

Clients share positive opinions on response time, highlighting that support agents and advisers are... See more

User experience

Consumers find user experience to be exceptionally smooth and stress-free, noting that expert guidance makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anne and the whole team of Viisi have been incredible in helping us finding out the best mortgage options that would be suitable for us. Being expats, the process of getting a mortgage in the Netherla... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Viisi (Jaap was our adviser), they answered ALL of our questions (that were not a few) very quickly and knowledgeable. Jaap helped us navigate all the docs that were in... See more

Rated 5 out of 5 stars

I’ve been advised by Anne, and she’s been incredibly helpful and responsive, even during the free consultation phase. We were in the middle of purchasing a house with costs at the top of our borrowi... See more

Rated 5 out of 5 stars

We had an excellent experience working with Anne van Ginkel while buying our house. As expats, the process can be confusing, but she explained everything clearly and guided us step-by-step. Anne was p... See more


Company details

  1. Mortgage Broker

Written by the company

Viisi helps you find the best deal for your mortgage. Our consultants independently analyse the offerings of over 45 Dutch mortgage suppliers. The best advice by competent university schooled consultants. We make sure the evaluation by the mortgage lender is swift and smooth. And we are agile when things go different than planned.


Contact info

4.9

Excellent

TrustScore 5 out of 5

557 reviews

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4.9

All reviews

(557)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent mortgage advice and support for expats

We had an excellent experience working with Arjen at Viisi to secure our mortgage. As an expat couple, navigating the Dutch mortgage process felt daunting, but Arjen and the team made it much easier.

They were knowledgeable, helpful, and proactive throughout, even managing to secure us a lower interest rate. Arjen explained everything clearly and kept us on track with deadlines, next steps, and what was expected of us at each stage. Most importantly, we got peace of mind during what can be a stressful process.

We would highly recommend Arjen and the team at Viisi, especially to fellow expats looking for expert guidance and support.

1 September 2026
Unprompted review
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Reply from Viisi Expats

Hi Diana and Andrei,

Thank you for the great feedback! That's really nice to hear!

All the best in your beautiful new home!

Warm regards,
Arjen

Rated 5 out of 5 stars

Niels and Andrew helped us navigating…

Niels and Andrew helped us navigating the complex scenario of buying a house and getting a mortgage in the netherlands as expats. We couldn't have done it on our own, it would have been too challenging, but having the expert knowledge of Viisi ahead of us guiding us through the process was extremely useful and recommended.We truly recommend Viisi to consult you and advise you on buying a house in the Netherlands, they make it so much easier and more relaxing and enjoayable!

20 October 2026
Unprompted review
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Reply from Viisi Expats

Hi Gaia and Giovanni,

Thank you very much for your review! I wish you all the best in your new home.

Kind regards,
Niels Lengers

Rated 5 out of 5 stars

Wholeheartedly recommend!

From start to finish, Viisi made the entirety of my mortgage process so smooth! As a first time buyer, there was a lot of information to process, but Anne helped me every step of the way and was always there to answer any questions I had. Big special thanks to her and I can wholeheartedly recommend Viisi to anyone!

20 October 2026
Unprompted review
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Reply from Viisi Expats

Hi Vesselina, thanks a lot for your positive review! Enjoy your new house and hope to see you again in the future! Best wishes, Anne

Rated 5 out of 5 stars

Viisi is very professional

Viisi is very professional, full of valuable information. They will guide you throughout all process so getting the right mortgage becomes piece of cake.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with Viisi Expats, twice!

We had an excellent experience with Viisi Expats, especially with
Niels, who was extremely clear, professional, and supportive throughout every step of the process. He always took the time to explain everything to us clearly and made the whole process much easier and less stressful.

The entire Viisi team was also very helpful and responsive, especially when it came to reviewing and processing our documents. Everything was handled quickly and efficiently.

This is actually the second time we have used Viisi to purchase a home in the Netherlands, and we would definitely choose them again.

We highly recommend Viisi to anyone looking for a professional, reliable, and helpful mortgage advisor!

28 August 2026
Unprompted review
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Reply from Viisi Expats

Hi Lilian,

Thanks for your nice review, all the best in your new home!

Kind regards,
Niels Lengers

Rated 5 out of 5 stars

VIISI feedback

Niels helps us with the mortgage application process and related matters. Professional, competent, punctual, friendly.

2 September 2026
Unprompted review
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Reply from Viisi Expats

Thank you so much for the review Brian, all the best in your new house.

Kind regards,

Niels Lengers

Rated 5 out of 5 stars

From the first call till we started the…

From the first call till we started the mortgage process, we were supported with the right information at the right moment. We never felt overhelmed by the complexity of this process. The staff is available and the online portal easy and efficient. We definitely recommand Lotte and Viisi Expats for their services.

4 August 2026
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Reply from Viisi Expats

Thank you for your lovely review Romuald. I am wishing you and Mercedes all the best in your new home! Kinds regards, Lotte

Rated 1 out of 5 stars

Client interest is the last thing for them

We bought a house with them as our advisors, it was not our first buying in the netherlands but it was a horrible experience that until now (6 weeks after moving) we are paying for it.

They didn’t care about our interest at all, they didn’t mention to us legally what does it mean to buy a house as it is, fixing many things that was not disclosed during the sale, they let us drown without any knowledge of what is coming a head.

Our previous mortgage advisor told us to check for many things before we sign, but with them they were rushing us to sign without any disclosing of the cons or any transparency.

The person they recommended for technical advising didn’t find out anything for the horrible situation we are stuck in now.

For example: the funda ad said that the house had working appliances, we discovered that they are not, the electrical system had issues and the sewer system is horrible, and for all those things we paid now almost 10k for fixing and when i tried to text them or the makelaar about it they say you bought it as it is and the previous owner cannot be held liable for it.

From a legal point or view this is correct, but this all happened without our mortgage advisor explaining to us what does it mean to buy a house as it is, making us feel all the time that it will be fixed and nobody will scam us.

And now we are suffering the biggest scam just because they never explained well and they just pushed us to finish everything so fast in such a panic.

Working with them left me now feeling scammed, feeling bad, feeling like i was deceived and i wish they had more honesty and put their client interest in more consideration rather than just caring making the sale, for us to sign and for them to disappear.

And when i confronted the person via email about my feedback they said it is out of my job description, which i don’t agree and they should explain more what does the sale ‘as it is’ entitle for us as clients.

Instead of being happy about my new house, I am in a very bad mental health state, extremely worried about my financial situation after those 10k were lost in expanses i had no idea about and don’t know what to do about all of that.

3 July 2026
Unprompted review
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Reply from Viisi Expats

Thank you for sharing your experience so openly. I am genuinely sorry to hear how stressful and disappointing this situation has been for you. I fully understand that unexpected costs after moving into a new home can be extremely upsetting, particularly when you had expected to start enjoying your new home.
At the same time, I would like to clarify the scope of our service and the circumstances of this purchase. From the outset, it was communicated that the property was being purchased “as is, where is” and that the seller had not personally occupied the property, as it had been rented out. The furniture and decoration shown during the marketing and viewings were also staged. These circumstances are relevant when assessing the condition and potential risks of the property.

It is also important to clarify that our service operates on a data-driven approach, which was explained at the beginning of the process. Attending viewings and the notary appointment is not included in our service. Technical matters are also outside the scope of our expertise, which is why a technical inspection was recommended.
I understand your point that, regardless of the legal position, you would have appreciated a more extensive explanation of the practical implications of an “as is, where is” purchase. Your feedback on this is therefore taken seriously. However, the fact that issues subsequently arose does not in itself mean that these issues could have been reasonably identified or predicted during the purchase process.

It is also worth noting that we ultimately secured the property below the price range you had initially considered. I mention this simply to highlight that our approach throughout the negotiation was focused on protecting your financial interests and achieving the best possible outcome.

I am genuinely sorry that this has taken away from what should have been an exciting time for you. I hope the remaining issues can be resolved as soon as possible and that you will ultimately be able to enjoy your new home with much less stress.

Rated 5 out of 5 stars

Great experience with Viisi and Rutger

We had a very positive experience with Viisi. The whole mortgage process was clear, smooth and well guided from start to finish.

A special thank you to Rutger for his help throughout the process - he was clear, responsive and very helpful whenever we had questions. We really appreciated his support and would definitely recommend Viisi.

10 August 2026
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Reply from Viisi Expats

Thanks for the great review and the collaboration. Good luck with the renovations and enjoy your new home! Kind regards, Rutger

Rated 5 out of 5 stars

Great service

We were really happy with the service provided by Viisi. We were helped by two advisors, they took time to explain every step of the process and discuss all possible options that could work for us. We'd wholeheartedly recommend Viisi, and Brent in particular, to anyone looking for trustworthy, professional mortgage advice in the Netherlands.

1 July 2026
Unprompted review
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Reply from Viisi Expats

Hi Emilija, thank you so much for the great review and good to hear that you are satisfied with our services. I wish you all the best in your new home. Kind regards, Brent

Rated 5 out of 5 stars

Great experience

Me and boyfriend had a great experience with Viisi Expat in financing our fist home in the Netherlands. Communication was always smooth, fast, and incredibly reliable, making the whole process feel easy and well‑coordinated. Our advisor Arjen guided us through complex topics with clarity, ensuring we understood every step and that we always felt supported. Everything was arranged on time thanks to their efficiency and strong network of professionals involved in buying a house. The fee is more than fair for such a level of care and expertise they provide! Arjen was consistently knowledgeable, calm, and absolutely supportive. We would definitely come back to Viisi in case of need and we would recommend Arjen a hundred times over! Thanks for your help!

31 July 2026
Unprompted review
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Reply from Viisi Expats

Hi Claudia and Andrea,

Thank you for your feedback! That's really great to hear!

All the best in your beautiful new home!

Warm regards,
Arjen

Rated 5 out of 5 stars

Viisi excellence

Anne and the whole team of Viisi have been incredible in helping us finding out the best mortgage options that would be suitable for us. Being expats, the process of getting a mortgage in the Netherlands seemed quite a difficult process. Thankfully Anne and the rest of the team made it very clear and straightforward. The communication and support has been excellent, with all our questions being answered timely. We highly recommend Viisi as mortgage advisors!

28 July 2026
Unprompted review
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Reply from Viisi Expats

Hi Theo and Agni, thanks a lot for the kind review, and enjoy your new house! Best wishes, Anne

Rated 5 out of 5 stars

Viisi is an amazing company with highly…

Viisi is an amazing company with highly knowledgeable people. I used them twice and both times I got an amazing service from them. Super recommend. Thanks to Carlo, Brent and Anne for the support.

19 July 2026
Unprompted review
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Reply from Viisi Expats

Hi Bruno, thank you for the great review and good to hear that you are satisfied with our services. All the best in your new home! Kind regards, Brent, Carlo and Anne

Rated 5 out of 5 stars

Second time using Viisi for a mortgage

Second time using Viisi for a mortgage, and they didn't disappoint. This round was trickier since I already own a property and was looking to move to another city, but the consultants handled everything smoothly and were always on hand whenever I had questions.

I'd asked to work with Thomas again, the consultant from my first mortgage, but he happened to be on holiday, so Niels stepped in. No complaints at all - he was fantastic. Both of them really know their stuff, and working with them was a pleasure.

Highly recommend Viisi. Thanks again!

1 July 2026
Unprompted review
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Reply from Viisi Expats

Thank you so much for the wonderful review, it was a pleasure to help you.

Kind regards,

Niels (also on behalf of Thomas)

Rated 5 out of 5 stars

Personal expertise

With hardly any prior knowledge on the different aspects that play a role in getting a mortgage, Thomas from Viisi made it understandable and gave very helpful explanations and examples that were specific to our situation. His expertise reassured us that we were making the best decisions, which took away the worry about not knowing what to do. Highly recommend Viisi!

10 June 2026
Unprompted review
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Reply from Viisi Expats

Hi Stefan,

Thank you for this great review! All the best in your new home!

Kind regards,

Thomas Sies

Rated 5 out of 5 stars

Excellent experience with Viisi

With the help of Arjen at Viisi we were able to very quickly organise the mortgage for our new house. He made the whole process very smooth and understandable in both Dutch and English. It simply wouldn’t have been possible for us to navigate this process without Viisi and get the house we wanted in time.

25 June 2026
Unprompted review
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Reply from Viisi Expats

Thank you Dermot and Jacob! That's fantastic to hear.
Enjoy your beautiful new home.
Warm regards,
Arjen

Rated 5 out of 5 stars

I had an absolutely seamless…

I had an absolutely seamless house-hunting experience with Anne from Viisi Expats! As an expat living in the Netherlands, I was worried the whole property process would be complicated and confusing, but Anne guided me through every single step patiently and professionally.
She responded to all my questions promptly, explained every paperwork detail clearly, and fully understood the unique housing needs of international residents. Thanks to her thoughtful support, I successfully found my ideal home without any hassle.
I highly recommend Viisi Expats and Anne to all expats looking for housing in the Netherlands. 10/10 service!

23 June 2026
Unprompted review
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Reply from Viisi Expats

Hi Daniel,
Thank you so much for your very kind and positive review! I wish you all the best in your new property!
Best wishes,
Anne

Rated 5 out of 5 stars

Their service is beyond perfection

Their service is beyond perfection. Andrew has been the most supportive, professional, genuine financial advisor even! For real this guy is a living miracle on earth . a million thanks would never be enough. ABSOLUTELY and STRONGLY recommend!!!!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Can only recommend!

We're very happy with our experience at Viisi, Anne was amazing at guiding us through the process of getting a mortgage, helping us decide on which option is best for us and preparing us for every step. I can only recommend this to anyone looking for a mortgage advisor!

28 May 2026
Unprompted review
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Reply from Viisi Expats

Hi Alvaro and Eoin,
thanks a lot for the positive review! Good luck with waiting until the building is finished, and enjoy your new house already!
Best wishes, Anne

Rated 5 out of 5 stars

Exceptional Service and Expertise from Start to Finish

The experience couldn’t have been better. Daan was incredibly professional throughout and made even complex topics easy to understand. In a process like this, it’s crucial to have someone guiding you, and Viisi went beyond that by anticipating every step along the way. Their responsiveness, even in urgent situations, was outstanding. I would highly recommend their services.

1 April 2026
Unprompted review
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Reply from Viisi Expats

Hi Rafael & Ana,

Tnx and lots of happiness in the new house!

Kind regards,

Daan

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