The cabinet looked lovely. It arrived well packaged and was easy to put together with the pieces fitting well and no missing parts. However each main panel had a noticeable split in in. Not a manufact... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Lovely chest. Just what we wanted. Delivery communication was scant. Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack... See more
Company replied
Product availability and price are good. Very very bad customer service policy, not the staff. No changes, cancellation allowed. If you want to change something after ordering, you have to complete th... See more
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Delivery timeline is complete farce! Said 2-4 business days in big black bold writing . HOWEVER goods didnt arrive in that timeline. When challenged VidaXL said shipping times displayed on webs... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Terrible customer service
Terrible customer service, terrible returns processes. Products are also pretty terrible.
Should probably avoid.
25 August 2026
Unprompted review
Reply from vidaXL
Hello Chris,
Thank you for taking the time to share your experience and for bringing your concerns to our attention.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the returns process and the support you received. We understand how frustrating this must have been and appreciate the opportunity to review your concerns.
We previously reached out to you directly to discuss the matter further but have not received a response. If you still require assistance or would like to discuss your concerns further, you may email us at feedback@vidaxl.co.uk, and we will be happy to help.
Thank you again for your feedback. We value all customer insights, as they help us identify opportunities to improve our products and services.
Kind regards,
Tanya
vidaXL Webcare Team
Wouldn't recommend at all
Wouldn't recommend at all. the items are hilariously undersized almost comically if youre a dwarf or a double knee amputee you'll be fine . although the dimensions are on the website theyre grossly misrepresented by the images on the site. spend a little more money and go to ikea. the chest of drawers I bought wouldn't even fit 4 t shirts in
I did order 2 of the chest of drawers and while I feel I was reasonable in not asking for a refund on one id built up ( and laughed at ) i had another that is brand new sealed that I had brought home from my house in scotland down to Yorkshire for potential collection . I was told that they would not accept a return. tbh I wouldnt want it sending back either its a pile of garbage . again I reiterate go to jysk or ikea instead
24 August 2026
Unprompted review
Reply from vidaXL
Hello Dan,
Thank you for taking the time to engage with us regarding your experience.
While we understand that the outcome did not fully resolve your disappointment, we appreciate the opportunity to review your concerns and your additional feedback regarding the product's size and presentation.
As we have been in contact directly and provided assistance, we consider this matter resolved. Should you require any further support in the future, please feel free to contact us.
Kind regards,
Tanya
vidaXL Webcare Team
Garden lights
I recently bought some garden lights and found one was not working. I contacted the number provided by Amazon and spoke to a very helpful man who said he would pass my concerns on. I was contacted straight away by vidaxl and they have been more than helpful and extremely prompt in responding to my concerns. 10/10 for customer service.
25 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review! We’re delighted to hear that our customer service was helpful and prompt in resolving your concerns. Your 10/10 rating means a lot to us.
Kind regards,
Elyn
vidaXL
Easy website to navigate,easy to order…
Easy website to navigate,easy to order and pay for products and quick delivery. Product was reasonably well made.it arrived as a kit but both panels were easy to put together.just ordered another 2 panels to complete the job.
5 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive review. We are pleased to hear that you found our website easy to navigate, ordering and payment straightforward, and the delivery quick. It is great to know that you were happy with the product and have chosen to order two more panels.
Kind regards,
Elyn
vidaXL
Really good looking bench at a good…
Really good looking bench at a good price. It is hard to find bamboo benches so thank you VidaXL, my Japanese Garden is now complete.
17 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind review. We are delighted to hear that you are happy with the bamboo bench and its price. It is wonderful to know that it has helped complete your Japanese garden.
Kind regards,
Elyn
vidaXL
Definetly wish i listened to the bad reviews
I was going to write this but so many identical issues, so i will just copy and paste this persons complaint. I ordered an item that the site promised would arrive within "2 to 4 days" (and the invoice even states "3-5 business days"), yet the whole process was a masterclass in shifting expectations and evasive customer service. Tracking showed the parcel had not even been received by the carrier, yet vidaXL told me it had "left our warehouse and is now heading to the carrier" — a claim that felt designed to reassure rather than inform. When I pressed them, their reply leaned on the familiar excuse that "tracking information may not update immediately" and asked me to "allow some additional time", which did nothing to explain why a guaranteed delivery window had already been missed.
Customer service repeatedly skirted the core issue. After I pointed out the conflicting delivery promises and that Evri “do not deliver on a Saturday,” the response offered only that they had "contacted the carrier through their webform" and would be "happy to follow up further on your behalf" if there was no progress — hardly the proactive resolution I needed when the item was required by a specific date. They even told me to wait until "after 18 August 2026" before contacting them again, effectively shifting responsibility back to me.
The result is clear: vidaXL’s advertised delivery windows are unreliable, their tracking explanations are inconsistent, and their customer service replies are full of polite deflection rather than concrete action. If you need an item by a set date, don’t rely on their stated "2 to 4 days" / "3-5 business days" — the delivery time fluctuates, and you’ll likely be left chasing answers.
24 August 2026
Unprompted review
Reply from vidaXL
Hello Steve,
Thank you for taking the time to share your experience. I am sorry to hear about the frustration caused by the delivery delays, tracking concerns, and the communication you received regarding your order.
We understand how important it is to receive clear and accurate updates, especially when an order is needed by a specific date. We would like the opportunity to look into this matter further and review what happened.
We have reached out to you directly to offer assistance and discuss your experience in more detail. We look forward to hearing from you and working towards a resolution.
Kind regards,
Tanya
vidaXL Webcare Team
Frustrating experience
So, my first issue is there's absolutely no notice on when the time slot for delivery will be. You get told it's on its way with no option to rearrange. Totally useless when you work full-time. So it was left in my bin cupboard with door wide open as items far too big. Secondly, the instructions are useless. Zero markings on any of the panels. Screws all in one box with minute difference to the size, so I spent longer differentiating them. The quality was good for the price. Time will tell there. You really do need to improve the instructions and offer more choice of delivery slots. So for me personally, I'll not be ordering from you again on those points made.
21 August 2026
Unprompted review
Reply from vidaXL
Dear Sarah,
Thank you for taking the time to share your detailed feedback.
We are sorry to hear about the frustration caused by the delivery experience and the assembly process, particularly regarding the unlabelled panels and hardware. We understand how this made assembling the furniture more difficult and time-consuming than expected.
We appreciate the constructive suggestions you provided regarding product instructions, part identification, and delivery options. Feedback such as yours is invaluable in helping us identify areas for improvement.
We have been in contact directly regarding your concerns and are pleased that we were able to reach a resolution. Thank you for giving us the opportunity to review your experience and for sharing your honest feedback.
Kind regards,
Tanya
vidaXL Webcare Team
Return of furniture
I was connected to a person called Airo, who was very kind, they helped me with my problem, I wanted to return items, she refunded my original costs within 2days very impressed and told me to keep the furniture, which I have donated to my local charity, thank you very much for all your help it was a pleasure to deal with you
20 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind review. We are delighted to hear that Airo was able to assist you and that you were satisfied with the service you received. It is wonderful to know that the furniture could be donated to your local charity.
Kind regards,
Elyn
vidaXL
Terrible 'product'
Terrible 'product', very flimsy, difficult to put together. I say 'product' but it was just 4 pieces of sharp dented, scratched sheets of metal and 50 nuts and bolts. Painstaking to put together. I was unfortunate enough to buy 6 of these 'planters'. Was going to return them, but you're on your own with that, would have cost so much to return it wasn't worth it. Support very poor. Avoid.
22 August 2026
Unprompted review
Reply from vidaXL
Hi Gee,
Thank you for sharing your feedback.
I am sorry to hear that the planters did not meet your expectations and that you found them difficult and time-consuming to assemble. I also understand your disappointment regarding the condition of the metal panels and your concerns about the support and return process.
We previously reached out to learn more about your experience and see how we could assist; however, we have not received a response.
Should you still require assistance, please feel free to contact us at feedback@vidaxl.co.uk, and we will be happy to review your case and see how we may help.
Kind regards,
Tanya
vidaXL Webcare Team
Cheap but poor quality and flimsy.
Cheap but poor quality and flimsy.
Replaced lower bar and insert wood in upper.
Would not buy again
8 August 2026
Unprompted review
Reply from vidaXL
Hi Sean,
Thank you for sharing your feedback.
I am sorry to hear that the product did not meet your expectations and that you felt it was not as sturdy as anticipated. I also understand your disappointment at having to make modifications yourself after receiving the item.
We previously reached out to learn more about your concerns and see how we could assist; however, we have not received a response.
Should you still require assistance, please feel free to contact us at feedback@vidaxl.co.uk, and we will be happy to review your case and see how we may help.
Kind regards,
Tanya
vidaXL Webcare Team
Waste of money
Whole thing wasn't going together according to instructions even with force to get dowels in place
23 August 2026
Unprompted review
Reply from vidaXL
Hi Sonja,
Thank you for giving us the opportunity to look into your concerns.
We're sorry again for the difficulties you experienced during assembly. After reviewing the information provided, we were able to discuss the matter directly with you and work towards a resolution.
We appreciate your patience and cooperation throughout the process, as well as the feedback you shared, which helps us improve both our products and customer experience.
Kind regards,
Tanya
vidaXL Webcare Team
Instructions are bad but customer care is great
Instructions are bad. Customer care support was OK. But when we need some guidance or help while installing the shed it's not that great. Packaging is also not that good. I received some parts bending during the shipment. The quality of the materials are OK when compared to the price but definitely not very good.
Since I put the above review comments, I was immediately approached by on of the companies customer care representative and got all the details and evidences for the issues that I mentioned. It is incredibly refreshing to deal with a company that places such a high value on genuine customer feedback. Their willingness to listen, investigate the discrepancies in the instruction manual, and address the hardware issues speaks volumes about their commitment to quality and service.
20 August 2026
Unprompted review
Reply from vidaXL
Dear Pavan,
Thank you for taking the time to share your experience. I am sorry to hear about the difficulties you encountered with the assembly instructions, the condition of some parts upon arrival, and the overall installation process. I understand how frustrating this must have been.
We appreciate your comments regarding the customer support you received, but we also recognize that there is room for improvement based on the concerns you have raised. We have reached out to you directly to learn more about your experience and offer assistance.
Kind regards,
Tanya
vidaXL Webcare Team
I bought a smokeless firepit
I bought a smokeless firepit, arrived quickly and good quality it was flat packed but it was also a good price so worth it. Works really well.
7 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are happy with the quality and performance of your smokeless firepit, as well as the quick delivery and good price.
Kind regards,
Elyn
vidaXL
Poor quality product
Bought a chain link fence which promptly fell apart as soon as it was unrolled. The fence took ages to construct as the chain links unravelled.
A very poor quality product.Will not buy again.
Delivery and ordering were not a problem.
20 August 2026
Unprompted review
Reply from vidaXL
Hi Simon,
Thank you again for sharing your feedback regarding the quality of the chain link fence. We're sorry to hear that the product unraveled during installation and did not meet your expectations.
We previously reached out to better understand the issue and explore possible solutions, but unfortunately we have not received a response. As we have not heard back, we will now close our follow-up on this matter.
Should you still require assistance, please feel free to contact us at feedback@vidaxl.co.uk, and we will be happy to review your concerns and assist further.
Kind regards,
Tanya
vidaXL Webcare Team
Awning is great
Awning is great. It does take two people to put it up in fact 3 of us were actually helping. it looks good and is really effective. Winding it up is not the easiest thing but not too bad. I’m putting it up in the afternoon and then down again at night, so that’s okay. The ground beneath it is a garden bed so to be sure I have used gazebo clamps to fasten the uprights to the wall. I am now confident that it will stay where it should do.
8 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your detailed feedback. We are pleased to hear that you are happy with the awning, its appearance and effectiveness, while we acknowledge that winding it up can be challenging. We appreciate your feedback and are happy to assist if needed via feedback@vidaxl.uk.
Kind regards,
Elyn
vidaXL
Bought a fabric covered pine wardrobe
Bought a fabric covered pine wardrobe. The quality is not nearly as good as one bought years ago. The original one had bolts that the screws went into, this one did not have any bolts. Also the clothes on hangers stick out so not wide enough. The pine wood is not of the same quality as the original one which is over 12 years old and still looking good.
19 August 2026
Unprompted review
Reply from vidaXL
Hello Elizabeth,
Thank you again for taking the time to share your feedback with us. We’re sorry to hear that the wardrobe did not meet your expectations, particularly regarding the quality, construction, and dimensions.
As we haven’t received a response to our previous message, we’re unable to investigate the matter further at this time. Should you still require assistance, please feel free to contact us at feedback@vidaxl.co.uk, and we’ll be happy to look into your concerns with you.
Kind regards,
Tanya
vidaXL Webcare Team
Impossible to assemble
Impossible to assemble. Don't bother.
Good cusomter service to resolve the issue, however.
21 August 2026
Unprompted review
Reply from vidaXL
Hello Alex,
Thank you again for sharing your feedback. We’re sorry to hear that you experienced difficulties with the assembly process.
As we haven’t received a response to our previous message, we’re unable to look into the matter further at this time. Should you still require assistance, please feel free to contact us at feedback@vidaxl.co.uk, and we’ll be happy to look into this with you.
Kind regards,
Tanya
vidaXL Webcare Team
Bamboo blinds ordered for summerhouse
Bamboo blinds ordered for summerhouse. Delivery slower than expected but kept informed.
Very happy with the quality of the product.
28 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are delighted to hear that you are very happy with the quality of your bamboo blinds and appreciated the delivery updates. We are sorry that the delivery took longer than expected and appreciate your understanding.
Kind regards,
Elyn
vidaXL
On my 5th order now great choice of…
On my 5th order now great choice of colours. easy to use kept updated about delivery. Will order from here again
14 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review and for your continued trust in us. We are delighted to hear that you enjoy the great choice of colours and find the ordering and delivery process easy and convenient. We truly appreciate your loyalty and look forward to welcoming you again.
Kind regards,
Elyn
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are happy with the product and its great price.
Kind regards,
Elyn
vidaXL
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