Vickery Estate Agents Reviews 

764
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often going above and beyond expectations. The service provided is frequently described as outstanding, efficient, and reliable, leading to a smooth and positive experience for many. Reviewers consistently highlight exceptional customer service, noting excellent communication, timely updates, and proactive guidance throughout the process. Many customers also appreciate the quick response times and the ease of contact, ensuring their questions and concerns were addressed promptly.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and proactive... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the excellent, swift, and... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting the professionalism, diligence, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service and support from Vickery! Edward on the estate agent side and Vidya and Lorraine on the solicitor side have provided an outstanding service. Wouldn’t use any other company... See more

Company replied

Rated 5 out of 5 stars

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress. Once... See more

Rated 5 out of 5 stars

I used the Vickery branch in Camberley to sell my parents property. The service was professional throughout and I was kept informed at every stage. After the first sale fell through due to a break in... See more

Rated 5 out of 5 stars

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friend... See more

Company replied


Company details

  1. Real Estate Agency

Information provided by various external sources

Vickery and Company are leading Letting and Estate Agents in Camberley, Farnborough, Fleet, Frimley, Lightwater, Westend, and Bagshot. Visit our website today to book a free market appraisal


Contact info

4.9

Excellent

TrustScore 5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(764)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly

Professional and friendly. Quick to respond to queries, knowledgeable and wouldn't hesitate to recommend to others. With special thanks to Jordan and Sarah, who have both been brilliant throughout.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic agency

Sarah Morris and the team have been an absolute pleasure to deal with. Sarah in particular helped us get our offer expected. She has been nothing but amazing and professional.
Thank you Sarah!

10 June 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers . Robbers.
Avoid this people at any cost. They hide behind a company that does reference checks and literally steels your deposit money .
With dozens of real estate companies in the market , avoid this !!!

It's even worse when 24hrs later I am approved with the same document in another agency.
I know exactly the sheme that this company uses to Rob the deposit of several tenants fo the same house.
Algorithm? No....just an apprentice behind a computer with full acess to the tenants bank accounts!!!!
Is this legal ???

10 July 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mr Leal

I'm sorry to hear you are not satisfied with the service recieved. All of our tenants go through an industry recognised referencing process, which they either pass or fail.

I have written to you today to confirm our position on this matter.

Kind Regards
Stuart Wright - Director

Rated 5 out of 5 stars

New property purchase

New property purchase
Excellent service from Vickery throughout the process, in particular from Steve and Lorna !!
No hesitation in recommending their services.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

New house

Great estate agents, every worker has helped us with any questions or problems we had delivering a smooth operation. Thanks for everything you did, would recommend to everyone.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Great estate agents

Great estate agents, every person who works in fleet Vickery's has been so helpful. The communication has been so good, i can not thank them enough

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Peace of mind.

From initial contact to completion the service was first class, completely joined up and coordinated. If you want peace of mind, this is the company to choose. They followed through on promises, their communication was excellent, especially Toby, and the whole process was not at all stressful. I would highly recommend Vickery Estate Agents.

25 June 2024
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mrs Kennedy,

Thank you for taking the time to leave such a fantastic five star review for myself and the West End Office! It was a pleasure to act for you and I'm glad we were able to make the process as stress free as possible.

I wish you all the best in your future endeavors.

Kind regards,

Toby Williams - Client Manager

Rated 5 out of 5 stars

Really impressive bunch at Vickery…

Really impressive bunch at Vickery Lightwater. I just bought my first home with them and Richard, Toby and Ollie couldn’t have been more helpful. Regular phone calls to keep me updated and happy to answer any questions I had. I hope to not move from my new home any time soon, but when I do I will be going to Vickery Lightwater to sell it. Thanks for all your help!

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Sale of property

We were very satisfied with the service provided to us by Vickery Estate Agents. They were helpful, courteous and efficient and kept us well informed regarding each stage of the sale of our property. We are happy to recommend them.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Service & Friendly Team

From the outset Edward, Matthew and the team were always so professional, polite and positive! Super proactive and kept the momentum of the sale going. Great service and would highly recommend.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

We chose Vickery and Co to sell my late parents’ property in late November 2023.
I was very pleased indeed with the quality of service we received from the Camberley manager, Edward Whitaker and the team throughout the 6 month process.
The professionalism was excellent and never wavered. Communication from Edward and his colleagues was always prompt, courteous, regular, helpful, relevant, friendly and efficient.
The competence of Edward and his team was impressive from start to finish, through the ups of the downs of the process. They really know the housing market well and have so much experience. I was grateful for much helpful advice.
I felt sure throughout that I had made the right choice of estate agency and am very grateful indeed to Edward and his colleagues.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

A year on the market and 3 different…

A year on the market and 3 different estate agents before we found Vickerys but we finally got it sold thanks to Matt! Weekly communication and no false promises. Within a month of being on the market we had an offer and then it was plain sailing from there. We can't thank Matt at vickerys enough for getting it done. Though we are moving out of Surrey I will still highly recommend to friends and family. A heartfelt thank you

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Sarah was professional and courteous

Sarah was professional and courteous, and put us at ease instantly with her friendly manner. She answered any questions we had, and gave us time and space to inspect the property, not rushing us at any stage. She made the viewing completely stress free, likewise with the next steps in the moving in process.

A pleasure to deal with.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Vickery helped me get on the property ladder - Again!

Vickery have been instrumental in helping me market and sell my flat. Funny enough, I had actually viewed and purchased this flat through them six years ago, and it was my first proper home after moving out. After such a positive experience last time, I thought they would be more than ideal to help me in my next move – and I was not disappointed. A big thanks to the professionalism of Jordan Richards and Sarah Morris, both of whom made the experience a pleasure. They really went above and beyond to look after me, and communicate strongly throughout the whole process. Also a big thanks to Joe, Ruben and George who all helped with viewings and arrangements throughout the process. I would recommend Vickery to anyone looking to buy or sell their home. The team are caring, considerate and highly professional – you won’t be disappointed.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Matt and all the team at Vickery have…

Matt and all the team at Vickery have done a fantastic job with our house sale in Camberley. Thank you so much for all your hard work from take on to completion. Can’t recommend them highly enough!
The Edges

13 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look