I have to say the service is terrible. Service constantly interrupted. Constantly buffering (no internet issues) Half way through the Man Utd vs Chelsea match they started playing adverts for 2... See more
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We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more
Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more
Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more
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Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.
Contact info
Strandlodsvej 30, 2300, København S, United States
- viaplay.dk
1.1
Bad
9K reviews
Hasn’t replied to negative reviews
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Please shut Ryan Wilson Up.
Why is Ryan Wilson, a 2nd rate player, being promoted on rugby coverage on Viaplay to the point he’s everywhere? He ruined the game for me.
Last night he never shut up during the Munster / Warriors match. His mundane, inane rambling was so awful, like he was in a pub, I had to turn the sound down.
The rest of the coverage is good and the actual commentator, Rory Hamilton is up there with the best.
1 December 2023
Unprompted review
Reply from Viaplay
Hi John,
Thank you for your feedback.
Sincerely,
Jeppe
Viaplay Customer Support
Ear and brain damage
Ear and brain damage because of the commentators
1 December 2023
Unprompted review
Reply from Viaplay
Hi Thorsten
I would like so start by thanking you for taking the time and consideration to leave your feedback.
I would like to invite you to extend your developed feedback in an email to support@viaplay.dk after which we will pass it on to the right person.
Kind Regards, Mikkel
Viaplay Customer Service
Poor website ,slow ,cutting out or no…
Poor website ,slow ,cutting out or no video.AVOID!
21 November 2023
Unprompted review
Reply from Viaplay
Hello Terence
Thank you for leaving your feedback.
It seems as if you are having somewhat of a poor experience with our platform.
I invite you to contact our customer service at http://help.viaplay.dk in order for us to be able to help you troubleshoot the service for you.
Kind regards, Mikkel
Viaplay Customer Service
Too expensive for what you get
Too expensive for what you get:
The quality & stability of the streaming, the clumsy UX and the unfriendly Customer Service give you a RyanAir-like experience. Only RyanAir is actually also cheap. ViaPlay is the worst one in quality but still charges premium price...
Bad strategy
17 November 2023
Unprompted review
Reply from Viaplay
Hello Stijn
Thank you for leaving you feedback.
We regret to hear that your experience does not seem to live up to your expectations.
I would like to invite you to contact our customer service - maybe once again - in order for us to have a chance at investigating and troubleshooting your devices.
Kind regards, Mikkel
Viaplay Customer Service
Hvorfor?
Hvorfor skal man betale for at have viaplay bare for at betale for at se de film man gerne vil se. Hold kæft et lorte program.
14 November 2023
Unprompted review
Reply from Viaplay
Hej Malthe,
Forklaringen er, at vi ikke har rettighederne til at inkludere alle film som en del af et abonnement. Nogle film kan vi i stedet få rettighederne til at tilbyde som købe- og lejefilm, som en separat tjeneste. Det giver os mulighed for at tilbyde film, vi ellers ikke kunne give adgang til. At leje eller købe en film kræver ikke noget abonnement.
Det ændrer selvfølgelig ikke på prisen, men jeg håber at dette svar hjælper med en forklaring. Du er altid velkommen til at kontakte os på mail, chat eller telefonen hvis du har nogle opfølgende spørgsmål.
Med venlig hilsen,
Christina
Viaplay Kundeservice
HELP - cancel subscription and refund
I cancelled my Viaplay subscription in Nov 2022 before returning to Australia.
My wife recently checked her Swedish bank account to realise it has been drained by monthly fees by Viaplay for the past 12mths.
I have tried twice to contact you through the site, and attempted to email too.
Please provide a contact email. Please cancel my subscription and provide a refund for the past 12mths.
13 November 2023
Unprompted review
Reply from Viaplay
Hi Liam,
I am sorry to hear your experience, if you have issues with cancelling an subcription, we are happy to help. Our email platform for swedish accounts is support@viaplay.se
Best Regards
Emil
Viaplay Customer service
i wanted to cancel my 2 months free…
i wanted to cancel my 2 months free subcriptions so when i pressed choose payment method it just took 14 euro from my card
11 November 2023
Unprompted review
Reply from Viaplay
Hi Sebastian.
That sounds very strange indeed! Please contact us by email at support-uk@viaplay.com at your earliest convenience, so we can take a closer look into what has happened.
Kind regards,
Pernille
Viaplay Customer Service
Site won’t let you cancel
Site is awful. Trying to cancel but it doesn’t let me click anything on the ‘why do you want to cancel your package?’ page, so can’t advance. Same thing happens on the mobile site, shambles.
31 October 2023
Unprompted review
Reply from Viaplay
Hi Blair
What you experienced was a minor glitch on our website that has now been fixed. So you should be able to cancel your subscription now. If you still experience issues with this, please get in touch with our Customer Service so we can assist you.
Regards
Mikis
Viaplay Customer Service
Is Viaplay a serious company?
I live in UK. I wanted to watch tv series Seaside Hotel. So I signed up, as I thought, for £4.99 a month. When I got further into their web site, which looks inviting, it was then asking me to buy. I thought I’d already done the buying when I signed up with my credit card.
So I thought: this isn’t right I’m going to cancel. It looks like you can unsubscribe - but their software takes you round and round in circles. I then went onto their chat -
helpful lady, but she couldn’t find a record of me signing up. So I don’t know where I am. I don’t know if they are a serious company or some sort of scam. Just be very careful.
29 October 2023
Unprompted review
Reply from Viaplay
Hi John,
Thank you for the review. I am sorry you had this experience with Viaplay!
Firstly, I'd like to stress that Viaplay is a serious company started in Sweden more than a decade ago, and since then has expanded to various countries around Europa and later, the world.
If my colleague was not able to locate your chosen payment option anywhere, that will highly likely mean you've either not completed the registration/subscription, or that some other technical mishap has resulted in the registration/subscription not being completed.
Based on this it is highly unlikely there was ever created a subscription with your chosen payment method.
If you, against all logic and odds, should experience a billing from Viaplay in the coming days then do of course contact us again. and we are happy to look further into that and help you locate what you in that case would have paid for.
Sincerely,
Jeppe
Viaplay Customer Support
When are there going to be any new films?
Hi there, I am one of your customers and a happy one at that. I really like the films that you have on your platform. The thing is i have watched the most to them and am wondering when there might be some new input of film and series. Are you in a position to say when? I look forward to your response. Isabel
ps. You have already answered this message. You have said that there will be new films and series next year. Is that not the case?
25 October 2023
Unprompted review
Reply from Viaplay
Hi Isabel
To help you the best way I would recommend you to reach out to our Customer Service where we would be able to answer more specific. You can always ask about specific titles or anything else you might wish you inquire about. You can contact us through our website.
Kind regards
Mikis
Viaplay Customer Service
Awful
Awful, Can no longer use on my tv even though I have logged out from my mobile. No help via customer service. Suggest you pay for a working media
21 October 2023
Unprompted review
Reply from Viaplay
Hello David
Thank you for your feedback.
In case someone is logged into your account preventing you from using a second device, we advice that you log in to My Account and make an new password. After that all users will be logged out within 24 hours and you will be in full control again over who uses your account.
Kind Regards, Mikkel
Viaplay Customer Service
Unethical
Unethical, uncaring, borderline criminal practices.
Having made clear my intention to discontinue my subscription Viaplay nonetheless debited my credit card and refused to refund.
One of those cheap organisations which make it 10 times more difficult to cancel than it is to sign up.
The kind of company that represents everything that is rotten with the online, faceless,"greed for profit", customer disinterested corporate world. STEER CLEAR !!
9 October 2023
Unprompted review
What a horrible service
What a horrible service. We only got it to watch F1 but will be registering with F1 directly.
They force you to watch advertising for 5 minutes before playing a show and when you stop mid show it doesn’t remember so you have to start from scratch.
Today it didn’t allow me to watch the 19:00 Qatar race until 21:00 replay. Total garbage of a service.
8 October 2023
Unprompted review
Reply from Viaplay
Hello,
Thank you for your feedback. Sorry to hear that you are dissatisfied, but appreciate you sharing with us so we can work on improvements.
I have not heard of any general issues with the F1 stream, that day. If you experience issues you are welcome to contact us directly when it happens, that way it is easier to solve.
Best regards,
Marie, Viaplay Customer Support
Max 480p during big games
I'm living in Poland and when you're trying to watch a big game which probably attracts lots of viewers the quality drops to 360/480p. It's horrible!!
8 October 2023
Unprompted review
Reply from Viaplay
Hi Hernandez.
Thank you for your feedback
If you have the resolution set to "automated" it may increase/decrease depending on trafic/connection. We offer atleast 720p on our streams
Best Regards
Viaplay Costumer Service
Emil
Emil
Utterly disgraceful
Utterly disgraceful , were quick enough to take a payment but couldn't give me a code as my mobile was broken , I asked them to email me the code and they refused ,, why ?
27 September 2023
Unprompted review
Reply from Viaplay
Hi Iain,
Thank you for your review. I'm sorry to hear of your opinion on Viaplay.
Unfortunately I am not quite understanding what the issue here is.
If this is regarding you not knowing your Password to your Viaplay Account, and wanted us to send this to your e-mail, I am pleased to inform you that you must have misunderstood how this works.
Allow me to explain the process of creating an Account and Subscription with Viaplay:
1. You choose which subscription you want to start
2. You then create your Viaplay Account, where you yourself choose which e-mail address and Password you want
3. Now you are prompted to enter your payment information in order to verify this as a valid payment method on the Account
4. You now finalize the creation of Account and Subscription
So, the takeaway from the above is that no codes are sent to your phone, so your mention of this seems to be entirely a misunderstanding.
In addition - if we have managed to bill your card, you yourself have verified this as a valid method of payment. As explained above in step number two, this will also mean that you have chosen your Password already before getting to this.
For your privacy and data security, we have no knowledge of your Password. Therefore, if you've requested that we send you this in an e-mail, this is not us refusing this, but simply with regards to your data security and privacy not an option.
If you are not aware of the Password you yourself chose when creating the Account, you are able to click "Forgot Password" at the Login screen.
You will then be able to request a link sent to your e-mail address, with which you can change the Password for your Viaplay Account.
Should I have not understood correctly what your complaint is regarding, then you are more than welcome to contact us directly so we can help you!
Sincerely,
Jeppe
Viaplay Customer Support
Har Viaplay Total for at ku se sport…
Har Viaplay Total for at ku se sport men der er så mange tekniske problemer at man intet får at se.
Per
Hold jer fra det
27 September 2023
Unprompted review
Reply from Viaplay
Hej Per,
Mange tak for din feedback. Den er altid værdsat!
Jeg er ked af at høre du har oplevet udfald under sportsudsendelser hos Viaplay. Det er selvfølgelig ikke intentionen, og vi hører altid gerne fra vores brugere direkte, hvis der opleves problemer, så vi kan forsøge at hjælpe med at få det løst.
Vi er klar på vores Chat fra 10-22 alle dage, hele ugen af netop denne grund. Skulle du fremadrettet opleve tekniske udfordringer, så tag endelig kontakt til os.
Du kan kontakte os her: https://help.viaplay.com/da/request/.
Venlig hilsen,
Jeppe
Viaplay Kundesupport
£120 annual subscription taken today…
£120 annual subscription taken today when in August I have online instructions to move to monthly subscription This was in response to an email from Viaplay dated 17/8 giving me the option to move
No facility on my account to cancel or change the subscription Viaplay response awaited
19 September 2023
Unprompted review
An outrageous scam
I signed up online to watch one game. Turns it, in doing so, they’d signed me to a twelve month contract with no possibility of cancellation. Fair enough - suckered fair and square.
So I wanted to cancel when I got the chance. But when I tried, I realised they’d signed me to another twelve month, rolling over the contract. This was announced in an email with an innocuous title: “about your Viaplay subscription” or something. Since I never have used the service once, I hadn’t opened the email. But bang - another £120 for a useless service
These people should be forced to cease trading. It’s utterly unbelievable that they’ve been able to get away with it
16 September 2023
Unprompted review
Reply from Viaplay
Hi James,
Thank you for your review. I'm sorry you feel this way about Viaplay.
We do not, and have never offered the option to purchase access to individual games, so nothing even suggesting this would have ever been present on Viaplay.
The subscriptions options we offer are an option priced at 14.99/month, with the option to cancel this at the end of each paid month, and an annual option priced at 9.99/month, which is called Viaplay Annual. This subscription, as the name hints to, will tie you to a 12-month contract.
In the terms and conditions you've accepted upon starting this subscription, it is also stipulated that in case the subscription is not cancelled by the end of the twelve months, you will then be renewed for a new Annual contract.
As you inform in your review, you received an e-mail leading up to the renewal of your contract titled "About your Viaplay subscription".
If you were not aware of having a subscription, I believe it would have been fair to assume you'd at the very least checked this, and why we would send you a such titled e-mail.
So - given that you were informed of this before you started the subscription, received e-mail regarding the renewal of the contract informing you of such - giving you the option to realize it would be time to cancel the subscription, in case you did not want this renewed according to the terms and conditions you yourself had agreed to - I do not believe calling that in any way a scam, is quite correct.
Sincerely,
Jeppe
Viaplay Customer Support
DONT GET VIAPLAY
DONT GET VIAPLAY, I bought a subscription and a one week free trial and now am trying to remove my credit card from my account that I probably misspelled, the staff is helpful but now they’re asking me for my whole credit card information which i’ll definitely not give them, seems like a big scam to me and now I have to switch my cards in order to not be charged monthly for this crap… Very dissapointed didn’t even use viaplay and just wanted to cancel my subscription which is literally IMPOSSIBLE
12 September 2023
Unprompted review
Reply from Viaplay
Hello Vaiidy
First of all I am sorry to hear you're struggling with our service. I also want to say that you're right in not providing your complete card details. We should under no circumstances ask for more than the first 6 and last 4 digits of the card number as well as the expiration date of the card attached to your Viaplay account. If we, or anyone claiming to be us, ever ask you for more than this, you do well in not giving all details. I cannot see which country you're residing in, but I can only advise you to contact your local Viaplay Support to get help with your inquiry.
Kind Regards
Mikis
Viaplay Customer Support
Updated from 1 to 4 stars.
I started trying to create an account to use through Sky tv. An hour and a half later I have an account I can’t use through Sky, can’t cancel, can’t speak to a human being, can’t call anyone & can’t update to use through Sky. The options shown on screen lead nowhere in ever decreasing circles. PLEASE do not waste an hour of your life on this rubbish. I’m sure someone will reply to me here as it’s in the public domain, they’ve ignored my emails.
*** update 24hrs later. I must now be fair. Customer service did something and I now have what I wanted initially,via play via the sky to network . I still don’t like their website in the slightest, hence 4 not 5, but their customer service dept did very well.
9 September 2023
Unprompted review
Reply from Viaplay
HI David,
We appreciate your feedback, I am very pleased to hear you ended up with your needs fulfilled.I Understand your frustration, if you ever need our help again, we're ready to listen.
Best Regards
Emil B
Viaplay Customer support.
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