Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be honest, the fees are just too high. There are other options for selling second hand, and together with authentication provide lower fees. You might want to reconsider charging fees to Seller a... See more
Company replied
Experience is ok, but there are some "But" to make it a great experience: 1. Fee for the seller is quite high, also the shipping and the costs for the buyer. At the end you get sometimes 60% of th... See more
Company replied
Delivery was great and fast. Reason for not 5 stars is that In my opinion the tracking of the package was a bit confusing but otherwise it has been pretty good. The Seller was fast and so Was Vestiair... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Everything went excellently
28 July 2026
Reply from Vestiaire Collective
Dear Ville,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Super ok...
3 August 2026
Reply from Vestiaire Collective
Dear Ervin,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Liudmyla,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Fast, responsive and trust building experience.
Excellent pre-purchase information, fast response on chat, fast transfer to chat with a physical person. Looking forward to receiving the bag.
4 August 2026
Reply from Vestiaire Collective
Dear Christian,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
I don't understand why the price cannot…
I don't understand why the price cannot be adjusted when the quality control finds problems and the seller would be willing to adjust the price..
3 August 2026
Reply from Vestiaire Collective
Dear Dorottya,
Thank you very much for taking the time to provide your valuable feedback. We completely understand that you would like to know why we cannot adjust the price of the Dior Bobby leather crossbody bag purchased on July 23, 2026, after our review.
It is important for us to inform you about this situation, as you have the right to know the condition of the item. You will then have the option to either accept it as it is or refuse it altogether. Please note that in this case, we are unable to make any adjustments to the item's price even if you wish for us to do so. We can only edit the listing if it hasn't been sold yet since all fees are already included in the order at the time of sale. Therefore, we need to wait for your decision.
We are here for any further questions or requests.
Best regards,
The Vestiaire Collective Team
Delivery was very efficient and product…
Delivery was very efficient and product was as expected
28 July 2026
Reply from Vestiaire Collective
Dear Konstantinos,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we genuinely hope to welcome you back soon!
Best regards,
The Vestiaire Collective team
Selling was not difficult at all
Selling was not difficult at all, and the communication and directions from Vestiare were clear and fair. The issue arose at the point of using a local courier (DPD) who at one point lost the package and was unresponsive for almost two weeks. Even though Vestiare had assisted with the case, they should offer more than one shipping option if the local courier service is doing such a poor job.
4 August 2026
Reply from Vestiaire Collective
Dear Mia,
Thank you for your feedback. We are sorry to hear that you have been experiencing an issue with the delivery of your Polene Numéro un leather handbag.
Upon checking, we found that you had contacted us regarding this case, and our logistics team initiated a formal investigation with the carrier because the tracking information had not been updated for two days.
We are delighted to inform you that the carrier has located your parcel, and it is officially back in transit to our hub!
Please rest assured that we will keep you updated once the item arrives at our warehouse.
Furthermore, we would like to inform you that the carrier assigned to handle your item's delivery is automatically selected by our system based on your location and the buyer's location. Please rest assured that we work closely with our logistics network to optimize our services
Thank you so much for your patience and understanding. Please feel free to reach out if you have any questions in the meantime!
Kind regards,
The Vestiaire Collective team
Higly inflexible, not explaind good policy
I am very disappointed with my experience on Vestiaire Collective. The platform has a highly inflexible policy that does not take individual circumstances into account, even when customers are genuinely trying to resolve an issue.
What frustrated me the most was the lack of transparency for new users. Important information about selling fees, payment processing charges, and the actual amount a seller receives is not explained clearly enough at the beginning of the process. As a result, many users only discover the true costs after an item has been sold. Vestiaire Collective's fee structure includes seller fees and payment processing fees that can significantly reduce the final payout.
Customer support was not particularly helpful, and the overall experience felt impersonal and rigid. Looking at other users' experiences online, it seems that concerns about fees, communication, and platform policies are not uncommon.
I would not recommend this platform to first-time sellers unless they carefully review all fees and conditions beforehand. A more transparent and customer-friendly approach would greatly improve the user experience.
4 August 2026
Reply from Vestiaire Collective
Dear Iva,
Thank you for your feedback regarding your Non Signé / Unsigned Mid-length dress. We understand your concerns about our selling fees and payment processing fees.
To clarify, your seller price is provided to you at the time of deposit and also when a Member submits a price offer.
Selling fee rates vary depending on the item's price.
You can find the breakdown of our fees here: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
Please note that we cannot accept items listed for sale on Vestiaire Collective for less than £14 for sellers listing in GBP or €16 for sellers listing in euros (or local currency equivalent).
Regarding your concerns about our support team, we can see that they were responsive and provided all necessary information related to your earnings.
Thank you for your understanding. We are available if you need further assistance.
Best regards,
The Vestiaire Collective team
Bought some Gucci shoes for my gf
Bought some Gucci shoes for my gf, and they verified them quickly and the shoes was at my address within a fair amount of days
28 July 2026
Reply from Vestiaire Collective
Dear Kristian,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Negotiation prices were different from…
Negotiation prices were different from the one the seller was communicating. They would say they offer 88 euro and it would show 102 to me. Then I would try to offer 88 and they said it showed 76, even if a day before I hadn’t encountered the same issue. I really don’t appreciate lack of transparency either from the seller or the errors of the app.
4 August 2026
Reply from Vestiaire Collective
Dear Sara,
Thank you for your feedback regarding your Gucci Icon silver ring (ref. 66511717). We understand that you would like to know why the seller sees a different price than what you offered.
Here’s how it works:
As a buyer, offers are based on the item's price, including the buyer service fee. The negotiated price reflects the total amount to be paid if the seller accepts the offer.
For sellers, they see a different amount because what they receive excludes the buyer service fee, which explains this difference in amounts.
For further information about this, please visit our dedicated FAQ:
https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature
Thank you for your understanding. We are here to help if you require any further assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Tori,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
So far am very impressed
So far am very impressed . Quicker than thought .
First time I have brought something from site
4 August 2026
Reply from Vestiaire Collective
Dear Jane,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Ease of mind
Ease of mind. Security of payment and delivery of products. Love using Vestiaire!
4 August 2026
Reply from Vestiaire Collective
Dear Trista,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Jane,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective Team
Great but do give more promotion in the…
Great but do give more promotion in the upcoming product
4 August 2026
Reply from Vestiaire Collective
Dear Alex,
Thank you for providing your feedback to us!
We are glad to hear that you had a positive experience with Vestiaire Collective.
We genuinely appreciate your suggestion regarding future promotions. We consistently aim to deliver the best value for our community. Please keep an eye on the app and subscribe to our newsletter, so you can stay updated on our upcoming special offers.
Thank you for your understanding; we are here if you need any further assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Angela,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
Not understanding how only one out of…
Not understanding how only one out of six sales, from same person, had to be reviewed. It’s the same item that went to a different address. I looked up the address and somehow is tied to this company . I need some answers
31 July 2026
Reply from Vestiaire Collective
Dear Jan,
Thank you for bringing this issue to our attention.
We understand your request regarding the shipping method for your items, particularly in relation to the Dooney and Bourke Handbag (ref. 69213277).
Please be aware while placing an order, buyers have the option to select either direct shipping or authenticated shipping. In your situation, the buyer chose authenticated shipping; therefore, the item must first be sent to our warehouse for a physical inspection before it can be delivered.
We are pleased to inform you that our expert team has verified that the item meets compliance standards, and it has already been shipped to the buyer. Your payment was processed on 31/07/2026 and should appear in your account within five business days.
Thank you for your understanding. We are here if you need any further assistance.
Best regards,
The Vestiaire Collective team
Item condition deceiving
One of the items purchased was in much worse condition than stated. The reply to the review stated that you have 72 hours to report issues. Unfortunately, if you are on travel like I was, that doesn’t help. Lost service is unpredictable and you can’t plan your life around their delivery dates. I’ll refrain from making purchases in the future now that I see what sellers are capable of and what the return policy is.
26 July 2026
Reply from Vestiaire Collective
Dear Houston,
Thank you for bringing this matter to our attention.
We are sorry to hear that the condition of the item you received did not meet your expectations, and we understand your concern.
Please note that any issues must be reported within 72 hours after successful delivery. If this time limit is not followed, the sale will be considered final, and payment will be released to the seller.
This timeframe is shared through emails and notifications sent via the app.
If you choose not to keep the item, you can relist it in your account by going to: Me > Orders > Click on the order > Relist the item with a clear description.
Thank you for your understanding; if you need further assistance, please feel free to reach out.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Victoria,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Always seamless
I enjoy shopping with Vestiaire. It's always seamless stress free experience
1 August 2026
Reply from Vestiaire Collective
Dear Tracy,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
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