Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes... See more
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To be honest, the fees are just too high. There are other options for selling second hand, and together with authentication provide lower fees. You might want to reconsider charging fees to Seller a... See more
Company replied
Experience is ok, but there are some "But" to make it a great experience: 1. Fee for the seller is quite high, also the shipping and the costs for the buyer. At the end you get sometimes 60% of th... See more
Company replied
Delivery was great and fast. Reason for not 5 stars is that In my opinion the tracking of the package was a bit confusing but otherwise it has been pretty good. The Seller was fast and so Was Vestiair... See more
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Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
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As always happy to have business with…
As always happy to have business with partners on the platform.
27 July 2026
Reply from Vestiaire Collective
Dear Natalia,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Great Place
1. Seller viewpoint: Fairly easy, and I like buying and selling on Vestiaire. A recommendation: provide sellers with hassle-free scannable QR codes. That would be so helpful and appreciated by so many.
2. Add an option for marking an item “Not for sale” or “Not Available.”
3. As a buyer, I’m really happy with VC, although the buyers’ fees are a bit over the top!
2 August 2026
Reply from Vestiaire Collective
Dear Ramzy,
Thank you for providing us with your feedback.
We are glad to learn that you enjoy your experience with Vestiaire Collective. We acknowledge your inquiry regarding the QR code and the listing status.
At this time, we only have the capability to print shipping labels.
Regarding the option to mark an item as "not for sale," this functionality is not currently available; however, you can remove an item from sale if it is no longer on offer.
To remove an item from sale, please log into your account:
On the App: Me » My Items
On the Website: My Account » Orders and Sales » Sold Items
Select the relevant item and click on Withdraw from Sale.
Thank you for your understanding. We are here to assist you further if needed.
Best regards,
The Vestiaire Collective team
Vestiaire driving sellers away
Vestiaire apparently aims at driving sellers away.
Very high commission means it's impossible to lower prices.
I have now been waiting for payment for a week with various excuses given.
Very little information given for shipping items.
3 August 2026
Reply from Vestiaire Collective
Dear Mary,
Thank you for addressing this issue.
We recognize that the selling fees, payment delays, and shipment management fell short of your expectations. We apologize for any inconvenience caused.
The selling fees on each item help us offer free shipping labels and package insurance for sellers in over 40 countries.
Your seller price is provided during deposit and when a member makes a price offer.
Selling fee rates vary based on the item's price.
You can view our full chart at this link: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
Regarding payment delays, payments are made 72 hours after delivery for items sold through direct shipping. For authenticated shipments, payment occurs once the item is dispatched to the buyer and verified by our experts.
In your case, the Trussardi Clutch bag (ref. 9162854) was delivered on 29/07/2026; since no issues arose and given the weekend delay, your payment has been processed today. It should appear in your account within five working days.
Thank you for your understanding; we're here if you need further assistance.
Kind regards,
The Vestiaire Collective team
It’s an easy experience specially now…
It’s an easy experience specially now you have changed the postage so we don’t have to print at home
3 August 2026
Reply from Vestiaire Collective
Dear Stuart,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Very interesting experience to sell…
Very interesting experience to sell here, easy to create advertisement, easy to ship.
3 August 2026
Reply from Vestiaire Collective
Dear Malgorzata,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
VC has gone downhill
VC has gone downhill.
I have purchased and sold items through VC and over the years the selling fees have increased. The last straw for me was when my sold item was cancelled due to the buyer claiming the item did not match the description. Meanwhile I have two other sales with happy feedback from the respective buyers.
Without consulting with me, VC immediately acted by cancelling the sale and having the item returned to me. I feel they need to fact check both sides first before making a decision based on one side. After what seems to be AI generated customer service responses and me repeating the same message over and over again, they decided I should send the item back to them to do their own independent check. More nonsense. Customer service is non-existent. Have now decided not to use VC any more.
3 August 2026
Reply from Vestiaire Collective
Dear Ying,
Thank you for highlighting this concern to us.
We are sorry to hear that your sale was cancelled and that the selling fees did not meet your expectations.
Upon review, we found that the item had already been delivered to you, and a dispute was raised regarding it. Our team created a new shipping label for you to return the item; however, the timeframe for using it has expired, which means the return is now cancelled and cannot be processed.
You are welcome to relist the item in your account with an updated description.
Regarding the selling fees, please be aware that these charges on each sold item enable us to provide free shipping labels and insure packages for sellers in over 40 countries.
You will see your seller price displayed both at deposit time and when another member makes a price offer.
The rates for selling fees vary depending on the item's cost.
You can access our complete fee chart at this link:
https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
Thank you for your understanding. We are here if you need any further assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Victoria,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I bought a vintage sirus travel bag
I bought a vintage sirus travel bag. It was as described. Reasonable price. Arrived quickly. I had comfort from my purchase knowing that it had been inspected for authenticity. The site is easy to use and payment was all done efficiently. Good service. Thanks.
2 August 2026
Reply from Vestiaire Collective
Dear Elizabeth,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Mia,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Hristomir,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The cost-benefit doesn't justify it.
The fee that vestiaire charges is too much compared to the service it provides, the UX is not friendly, there is not enough feedback as to what is happening or next steps and the interaction overall of the site is not good.
3 August 2026
Reply from Vestiaire Collective
Dear Carlo,
Thank you for your feedback.
We understand your concerns regarding our fee structure and the update related to the Kiton Linen shorts sold on July 14, 2026.
We want to clarify that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please be aware that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
Regarding your Kiton Linen shorts, we noticed that the item was purchased with direct shipping. For direct shipping, payment is issued 72 hours after the item is delivered to the buyer, provided no issues have been reported. This item was delivered on July 28, so we had to wait for 72 hours before processing your payment on August first. However, please note that while payment may be issued on a non-working day, it will only appear as processed by the bank on the next working day; thus, today is August 3. Since you chose bank transfer, funds should appear in your account within five working days, depending on your bank's processing times.
We are available should you have any further questions.
Best regards,
The Vestiaire Collective team
A Very Hard Selling Experience...
As a new seller on Vestiaire I'm at best 50/ 50 about it all. Years ago I would've sold my high end items on Ebay, but as I've moved from the UK to Ireland I was recommended to try Vestiaire for my mainly unused designer items from the last 20 years. I also wish to note that I've been on Ebay for 25 years with a perfect record and over 1000 rating, so I know what I'm doing.
Firstly the listing experience is miserable, if you do it well, it will take you a long time to get everything together, but that part would be no different to listing elsewhere, where Vestiaire drops off a cliff is if they don't like your listing, and you won't believe how they handle it. My listings took many hours per item, and so you're very happy to press submit and move on. But, if Vestiaire's system, not a real person, decides something is wrong, you don't get a chance to edit it, changing the text, or maybe adding an additional tag image that they require, oh no, they DELETE your entire listing, the one that took hours to create, it's GONE, then they email you to ask you to correct the issue, but you have to start again - it's utterly ridiculous! The only way you can protect yourself is to save your description text and measurements in a local file on your computer, and maybe even the exact photos you liked, as otherwise you also have to hunt down the images you liked as well, it's a nightmare if you're listing multiple items. They DO NOT have to do this, Grailed, a competitor site, don't delete listings that require attention, it really feels like Vestiaire don't care about you. Then, it get's WORSE!!
After you've gone through all of that, and it's done, you wait for buyers to come, but you might have a look at some of your listings just to see how they look, and then you find out that Vestiaire have taken it upon themselves to edit and delete much of your description that you went to a lot of trouble to write. How bl**dy dare they change my text, it's MY listing, it's my item, and if I want to go in to detail about it, that's my choice. Also it's better for the buyer as a few times I've needed to point out tiny issues on the item, but Vestiaire have just deleted it. But remember you can't edit the description once it's listed, so you either have to put up with it as it is, or delete the listing and do it all over again, and hope they leave it alone next time. This is outrageous, and I accept no bland explanation that Vestaiaire give everyone about complaints here, which I've just been reading, they say 'we hear you', but 'tough, this is how we do it', lovely!!
Then to add insult to injury, just before you list your item for E500 or E1000, their AI pops up and suggests a ridiculous price that it will sell for, like E50. Yes of course it will sell for that, but that's not what I'm listing it for, it's pointless, annoying and frankly insulting.
I'm new, and have only recently sold 1 item, so buyers confidence in me will be lower, so I tried really hard when I sent my item, making it more like a beautiful gift to open, but, because Vestiaire don't show buyers reviews of sellers, other buyers have no idea whether you're any good or not, they just show how many items you've sold, or cancelled, and that's just not enough, especially for new sellers. The reason for this is that Vestiaire like to make everything about them, and having public reviews of sellers, make it about the actual sellers and Vestiaire don't want that, it's not a good look Vestiaire ;-(.
Other downsides, buyers can make an offer, which the seller can accept, but then the buyer can just disappear, after 24 hours with no comeback, what's the point of that?
When you do actually sell, be prepared for a long payment process, if everything goes well, it seems to take about 10 days, I've done everything perfectly, so if you don't, be prepared for it to take a lot longer.
The only positive that comes to mind as a seller is that when I print the label off, the cost of the delivery is already taken care of, it just makes it easier. But at the rates Vestiaire charges everyone, this is the least they can do!
Personally I don't think that they have the customer base that they would like the world to think, I've got a few items in the thousands, and there are some items on the site at 10's of thousands, but it just seems to me that people want a bargain designer item to look like they've spent a lot to their friends, when really they've only spent E100 or so. If you've got genuinely valuable items, be prepared for a very, very long wait, or maybe no sale ever, that's how it feels to me. Ebay's not looking quite so bad now!
And now they've responded, do you see what I mean, they talk like a politician from 30 years ago, ignoring what you've actually said, then twisting it, ending with 'this is how we do it, put up with it or get lost'. I can honestly say I would never speak to my customers like that, just AWFUL!
3 August 2026
Reply from Vestiaire Collective
Dear Justin,
Thank you for your feedback.
We are glad to hear about your positive experience with the label, and we understand your concerns regarding the listing process, price suggestions, the option for feedback, and the offer process, especially when buyers do not always finalize their accepted offers.
Once submitted, your listing is reviewed by our experts to ensure it meets our brand standards. This process usually takes 24 to 48 hours. If there are any doubts about conformity or authenticity, they will notify you and request an additional picture or the original invoice of the item. If issues arise is not concerning conformity or authenticity, the listing will be rejected; therefore, you will need to create a new one with the necessary information. Regarding descriptions, if you notice that your description has been edited, you can contact us for assistance in changing it. You also can lower the price, add new pictures, or remove the item from sale on your end.
Our suggested prices aim to facilitate a quicker sale of your item and are based on comparable products sold on Vestiaire Collective. We consider various factors such as type of item, brand, materials used, condition, and more. Although we provide a suggested price, ultimately the final listing price is up to you.
While it isn’t possible to leave feedback manually; please rest assured that we closely monitor our sellers. If you fail to meet our standards or cancel a sale ,your account will be penalized and your badge removed; however once everything is satisfactory ,you will receive a badge when eligible which buyers can see.
You have the option to accept or decline offers. Buyers may also decide whether or not to purchase an item even after you've accepted their offer. Please note that if you do not wish to receive offers ,you can disable the "Make an Offer" feature in your listing section.
We understand that some buyers may not complete their transactions; however ,many committed buyers follow through on their offers until they finalize their purchases.To assist in this process, we send reminders urging buyers complete orders before expiration even though final decisions rest with them .
For more information ,please visit this link for sellers: https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature
Please note we have our own processes that must be followed by all members, and we are still working on improving our services.
If you have any further questions or requests ,we are here to help .
Best regards,
The Vestiaire Collective Team
Bad experience
It wasn’t emphasized enough that there are several countries that are eligible for free shipping and not all of the countries are eligible. my country isn’t included in the eligible countries. So I found out only after my first sell. and the operation itself after selling was so inconvenient. This site IS NOT compatible with sellers from countries that are not included in the pre-paid shipping program so why did you let me even sell on here? Why is there an automatic message that tells me and tells the buyer that if the tracking information isn’t updated within a week the sale will be cancelled - even though I already shipped !! How is it my fault my country is not a part of your program? And then your support agent told my buyer that I am the one who chose to ship with my own shipping method which is a lie I didn’t have no choice and you made me look bad in front of the buyer. I will never sale on here again unfortunately unless my country gains eligibility for your free shipping program. Not because of the money I paid for shipping but because you guys cannot handle sellers from other countries
3 August 2026
Reply from Vestiaire Collective
Dear Maya,
Thank you for bringing this issue to our attention.
We regret to hear that your country does not qualify for shipping, and we appreciate your understanding of the situation.
Please be informed that our website does not offer a prepaid label for items sent from countries that are outside our service area.
You can find additional details about the countries we serve by following this link: https://faq.vestiairecollective.com/hc/en-gb/articles/4426475347729-In-which-countries-does-Vestiaire-Collective-operate
Thank you for your understanding. Should you need any further assistance, please feel free to reach out.
Best regards,
The Vestiaire Collective team
The buyer tried to call me and left msg…
The buyer tried to call me and left msg very uncomfortable
3 August 2026
Reply from Vestiaire Collective
Dear Jemima,
Thank you for bringing this issue to our attention.
We regret to learn that the buyer reached out to you directly. We completely understand your position.
After reviewing the situation, we discovered that the buyer reported the item; this may explain her contacting you. Our team has not authorized her to return the item as it matched the description. The buyer subsequently relisted the item under your account.
Please be assured that your payment was processed today and should appear in your account within five business days.
We appreciate your understanding, and we are available for any further assistance you may need.
Best regards,
The Vestiaire Collective team
Good communication with customer…
Good communication with customer service, very helpful, and everything went very fast, very smooth
3 August 2026
Reply from Vestiaire Collective
Dear Nausica,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
There was a little issue with my sell…
There was a little issue with my sell because I shipped my item last minute (due to unexpected events on my side), and the team was understanding and reactive and put everything back into order.
Thank you so much for your help and being nice throughout the process!
3 August 2026
Reply from Vestiaire Collective
Dear Claire,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Slogar,
Thank you for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Good brand
Been buying from VS for over 15 years, Never had any problems and Its important for us shopaholics lol to be able to buy things and trust there is customer service if there are any problems and mainly the quality of the product being sold. VS does their best to be very clear, and transparent with the goods sold. The only issue is the VAT we now have to pay if we are not members of the EU which has stopped me buying a lot more.
2 August 2026
Reply from Vestiaire Collective
Dear Melissa,
Thank you for your feedback. We're glad to hear you're satisfied with our service.
We also understand your concerns about duties and taxes. At checkout on Vestiaire Collective, these include:
- Customs Duties
- Import VAT
- Handling Fee (€6)
Customs duties are taxes on imported goods. If your item crosses an international border, a handling fee of €6 per item will be charged at checkout.
Duties and taxes are based on the customs value, which includes:
Item price + shipping fees + authentication fees, minus any applicable discounts.
Duties and taxes depend on the type of item and the destination country.
We hope this information clarifies things, but feel free to reach out with any further questions.
Kind regards,
The Vestiaire Collective team
First and Lasting Impression... awesome!
My first time to have placed an order here. It came in no time and in a good condition. Fuss-free, easy-breezy, thank you! :)
29 July 2026
Reply from Vestiaire Collective
Dear Wany,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Fees are incredibly high
As a regular luxury fashion seller, I find Vestiaire Collective disappointing compared with other marketplaces.
The fees are high for both sellers and buyers, making it harder to sell items at a fair price. If an item is sold directly to a buyer without authentication, it can sit at the collection point for weeks if the buyer doesn’t collect it. I was very close to having this happen twice because buyers selected a local collection point and then disappeared. Vestiaire’s response was simply that they had sent a reminder and couldn’t do anything else.
Even after a successful sale, payouts take several days to be issued, and buyers can send offers with no commitment, wasting sellers’ time.
Overall, the selling process feels slow, expensive, and offers little protection or accountability. After using multiple platforms, I find eBay to be a much better experience for selling luxury fashion.
3 August 2026
Unprompted review
Reply from Vestiaire Collective
Dear Jihen,
Thank you for your feedback.
We understand your concerns regarding the seller and buyer fees, the item being delivered to the collection point, the payment timeframe, and the offer process, especially when buyers do not always finalize their accepted offers.
We want to clarify that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
The buyer service fee covers essential services such as guaranteed delivery, online inspection, physical authentication, free relisting, ongoing customer support, and managing all paperwork related to your order from customs and border authorities to international shipping.
Please check this link for information about buyer service fees: https://faq.vestiairecollective.com/hc/en-us/articles/18378951869585-Buyer-What-is-the-Buyer-Service-Fee
Regarding delivery, please note that buyers can choose a collection point or their address at checkout. If they select a collection point option, the carrier will deliver the item there. The duration for which the item will be available depends entirely on the carrier. We send reminders to buyers to collect their items; however, it ultimately depends on their convenience.
For direct shipping, payment is issued 72 hours after delivery of the item to the buyer if no issues have been reported. For authenticated shipping, payment will be made once our expert team at the hub confirms that the item is authentic and matches its description. The amount will appear in the seller's account depending on processing times by their bank.
You have the option to accept or decline offers. Buyers can also choose whether or not to purchase an item even after you’ve accepted their offer. If you prefer not to receive offers at all, you can disable "Make an Offer" in your listing section.
We recognize that some buyers may not complete their transactions; however, many committed buyers follow through with their offers until finalizing their purchases. To assist you in this process, we send reminders encouraging buyers to complete their orders before offers expire even though final decisions rest with them.
For more information about sellers' options regarding offers: https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature
We remain available should you have any further questions.
Best regards,
The Vestiaire Collective team
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