Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be honest, the fees are just too high. There are other options for selling second hand, and together with authentication provide lower fees. You might want to reconsider charging fees to Seller a... See more
Company replied
Experience is ok, but there are some "But" to make it a great experience: 1. Fee for the seller is quite high, also the shipping and the costs for the buyer. At the end you get sometimes 60% of th... See more
Company replied
Delivery was great and fast. Reason for not 5 stars is that In my opinion the tracking of the package was a bit confusing but otherwise it has been pretty good. The Seller was fast and so Was Vestiair... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vestiaire Collective
Dear Yvonne,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Bekir,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear YwChan,
Thank you for your feedback.
We truly understand your points regarding our commission.
For sellers, this means greater visibility and increased demand for your pieces.
We understand that a 7% increase in commission is significant. The reason for this adjustment is straightforward: a more active marketplace results in quicker and more frequent sales. More buyers lead to more purchases, which enhances the likelihood of your items finding new homes.
We would like to clarify that the selling fees on each item enable us to provide free shipping labels and insurance for sellers in over 40 countries. You will be informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
We remain available for any further questions or requests.
Best regards,
The Vestiaire Collective team
The best thing is the assurance that…
The best thing is the assurance that the item's are authentic that you are dealing with.
5 August 2026
Reply from Vestiaire Collective
Dear Gregory,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The product was excellent as mentioned…
The product was excellent as mentioned before purchase.
I'm really happy.
29 July 2026
Reply from Vestiaire Collective
Dear Nkiru,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear IONELA,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Everything went smoothly. Payment went through faster than expected.
Such a great experience. Would love to sell again.
29 July 2026
Reply from Vestiaire Collective
Dear Michael,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Love Vestiaire Collective and have been…
Love Vestiaire Collective and have been very lucky in finding beautiful items. One thing I would say is that the already authenticated items and items held at the hub for direct dispatch, could be packaged a little nicer.
4 August 2026
Reply from Vestiaire Collective
Dear Koreen,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Julia,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
ok but they always delay payments
All is good, authentication was fast but every time you sell, they will delay the payment claiming 'additional screening' even though you've sold there before, using same account and your name on the account matches the name on Vestier. They just want to keep your money longer. Once you pester them on chat, they will release the payment which to me means purely that this 'additional screening' is just a way to keep your money for 3-5 days longer.
5 August 2026
Reply from Vestiaire Collective
Dear Andrei,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Vestiaire Collective is a reliable
Vestiaire Collective is a reliable, great company; everything goes very quickly. They have a great search engine and excellent shipping companies, especially DHL, which operates at lightning speeds.
5 August 2026
Reply from Vestiaire Collective
Dear Maxim ,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The greed felt from imposing high…
The greed felt from imposing high commissions repels both parties, seller and buyer. Rising costs do not justify a lack of professionalism.
8 July 2026
Reply from Vestiaire Collective
Dear Sean,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Wow 1st Purchase SO GOOD!!
Wow 1st Purchase - STUNNED !!
Unbelievably HAPPY! Retail $1400 I paid $240 for untouched, brand new LV wallet. Paid on Sat, shipped UPS Sydney to Hong Kong, authenticated & DELIVERED to Gold Coast on Friday!! 6 days! Best $240 EVER SPENT!! 10,000% recommend!! ⭐️⭐️⭐️⭐️⭐️
29 July 2026
Reply from Vestiaire Collective
Dear Renee,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
All in one place
All in one place, perfect from the offer sale and delivery and fun part my payment. All in one simple fast service. Thanks for your company for helping me make extra money.
3 August 2026
Reply from Vestiaire Collective
Dear Maria,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Jermaine,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
Easy to use platform
Easy to use platform, and straightforward transaction. The customer service replies promptly and understands concerns for a first time user. :)
5 August 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Dorin,
Thank you for your feedback.
We are glad to hear that the delivery process went well, and we understand your concern regarding the payment timeframe for the Versace cloth handbag sold in July 2026.
After reviewing, we found that the item was purchased with direct shipping, and payment is processed 72 hours after delivery to the buyer. In this case, the item was delivered on July 28, and payment was processed on Saturday, August 1. However, it will only show as processed or dispatched by the bank on the next business day. Therefore, it is marked as completed on August 3. Since you opted for a bank transfer, the funds should appear in your account within five business days, depending on your bank's processing times.
We are here if you have any further questions.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Ka shu,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day ahead, and we hope to welcome you back soon!
Best regards,
The Vestiaire Collective team
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