Bought a mini yesterday from Vertu near Boldon. The salesperson, Josh, was excellent. I was quite nervous as I hadn't driven an automatic before even though I've been driving for 30 years. He was rea... See more
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Location
Switch locationBoldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
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See what reviewers are saying
The Customer service I received from the start to finish was great. Real people with straight up answers and information. Special mention to Chris Davies who you can tell has been in the industry ma... See more
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I viewed a F800GT on website, viewed bike on Friday 7th August and was greeted by Steve Brown who I dealt with some twenty years ago when I purchased a R850R . Steve recognised me instantly, same... See more
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Excellent service by the team especially Paul Thompson who made the whole experience seamless, picked me up from the station (he didn't have to), sorted out the paper works, set up the apps and show... See more
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Company details
About Vertu Motors - BMW Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 9408
4.5
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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5 stars purely on how the staff worked…
5 stars purely on how the staff worked with me to get my new mini countryman. Both Kathryn and Josh are amazing people who went out of there way to get me my car as early as possible. Both work together great and made my appointments there feel more like a fun day out rather then a transaction. They looked after me from beginning to end and kept in touch via email. Excellent service and a gorgeous new car.
24 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for sharing such a lovely review. We’re delighted to hear that Kathryn and Josh made the experience so enjoyable and supported you throughout the entire process. It’s fantastic that their teamwork, communication, and dedication helped you receive your MINI Countryman as early as possible and made each visit feel fun and welcoming.
We hope you’re loving your gorgeous new car, and we’re always here if you need anything.
Kind regards,
Matthew
Great service – highly recommend Vertu Sunderland
Fantastic service from Nicki at Vertu Sunderland. From the first enquiry through to collecting the car, everything was handled smoothly and professionally. Nicki was friendly, knowledgeable and kept me well informed throughout, making the whole process feel easy and stress-free. There was no pressure at any stage and everything was explained clearly. The car was ready exactly as promised and the handover went perfectly. Really pleased with the experience and would definitely recommend.
21 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for taking the time to leave such positive feedback. I’m delighted to hear that your experience with Nicki at Vertu Sunderland was smooth and professional from your first enquiry through to collection. It’s great to know she kept you well informed throughout and made the whole process feel easy and stress‑free, with everything clearly explained and no pressure at any stage.
I’m also pleased to hear that your car was ready exactly as promised and that the handover went perfectly. Your recommendation means a great deal to the team.
Kind regards,
Matthew
Car not for sale
Been there twice considering I live about a mile away and on both occasions they’ve been hopeless. Went in to look at buying a new car and was told the one in the showroom wasn’t for sale. Told I’d wait about a year to get one. Last time I went in, the car I went to look at apparently wasn’t at the dealership but was later told by another sales person that it was in the back. Bought something else from a different dealership. I think I’ll try the BMW dealership at Silverlink. Hopefully they want to sell cars.
19 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hello Mr Young. We are sorry to hear of your disappointment. Our Manufacturers do sometimes offer us new “display” vehicles which are not available for sale, in order to give potential buyers the opportunity to view a physical car that may have a protracted lead time. I am sorry if this did not meet your expectation or that we could not progress your enquiry further. If you have had conflicting information previously when making an enquiry (we have a record matching you name from 2022?) this is not acceptable and is not our normal standard. If you wish to discuss this or any other matter please feel free to contact me directly. We wish you well in your search for the ideal car. Jeff Aynsley. Head of Business.
Jeff Aynsley
Head Of Business
Great service from really good staff
Great service from really good staff, can’t fault anyone great bunch
2 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Michael
Thank you for your lovely feedback. We're really pleased to hear you received great service from such a fantastic team. It’s wonderful to know you couldn’t fault anyone — they’ll be delighted to hear your kind words.
Kind regards
Dawn
We had a great experience we were…
We had a great experience we were looked after so well Paul Martin & Tom made everything run smoothly couldn’t recommend this garage enough made the full experience memorable picking are new mini
13 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Louisa,
Thank you for your wonderful 5-star review. We’re delighted to hear that you had such a great experience at BMW Sunderland. It’s fantastic to know that Paul, Martin, and Tom looked after you so well and ensured everything ran smoothly.
We’re thrilled that picking up your new MINI was a memorable moment — the team will be so pleased to hear your kind words.
Thank you again for your recommendation, and we hope you enjoy every mile in your new car.
Kind regards,
Liza
Reply from Vertu Motors - BMW Sunderland
Thank you for your feedback. We're pleased to hear you received great service and found our team helpful. We appreciate you taking the time to share your experience.
Kind regards,
Matthew
Very friendly and helpful and no…
Very friendly and helpful and no pressure to buy
4 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for taking the time to leave your feedback. I’m really pleased to hear that you found the experience friendly, helpful, and completely pressure‑free. We always aim to make customers feel comfortable and supported, so it’s great to know this came across during your visit.
Kind regards,
Matthew
I walked into the sales room without an…
I walked into the sales room without an appointment, I was allocated Josh and made to feel very welcome. I had already seen quite a few cars at other salesrooms, and was a bit overwhelmed and disillusioned. I knew what I wanted in my new car but salespeople kept trying to redirect me to what they had available. Josh asked me what I wanted, then worked through stuff I did not want or need. We whittled it down until we had MY car. I absolutely recommend Vertu Sunderland and specifically Josh.
14 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Christine,
Thank you for leaving such a wonderful 5‑star review. We're delighted to hear that you felt welcomed from the moment you walked into the showroom, especially as you hadn’t booked an appointment. It’s great to know that Josh took the time to listen to exactly what you wanted — and equally what you didn’t — helping you narrow everything down until you found the car that was truly right for you.
We’re so pleased that this experience restored your confidence after feeling overwhelmed elsewhere. Your recommendation means a great deal to both Josh and the team at Vertu BMW Sunderland.
Thank you again for your lovely feedback, and we hope you enjoy every moment in your new car.
Kind regards,
Liza
Excellent customer service nothing was…
Excellent customer service nothing was any bother to them, very friendly
3 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Mrs Chalk,
Thank you for leaving us a wonderful 5‑star review. We’re delighted to hear that you received excellent customer service from the team at BMW Sunderland. It’s great to know that nothing was too much trouble and that you found everyone to be very friendly.
We really appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Liza
I think the company is brilliant…and very friendly
I think the company is brilliant explain every thing very quick at paperwork and very friendly indeed can't thank the company enough really helpful at every thing
27 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Diane,
Thank you for the wonderful 5‑star review. It’s great to hear you found the team so friendly, helpful and clear with everything, and that the whole process was handled quickly for you. They’ll be delighted with your kind words.
Kind regards,
Kerry
“Approved used” seems to mean nothing
“Approved used” seems to mean nothing.
I bought an approved used BMW, when the car engine failed, it transpired that the car does not have full service history.
The result, either keep the car, or they buy it back just above the trade in value.
BMWs customer service response is that it’s not anything to do with them! BMW say it’s down to the dealership…. Yes, the ones who messed up.
They screwed up selling the car and the expect me to stomach any costs involved in replacing it.
1 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
We understand your frustration and working to find an amicable solution. We are committed to minimising any inconvenience, have thus far covered any direct costs, and are optimistic of a positive outcome to your concern.
Jeff Aynsley
Head Of Business
Excellent customer service from…
Excellent customer service from Katherine. Very knowledgeable on Mini Aceman and answered all questions I had on electric vehicle.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your fantastic feedback. We’re delighted to hear that Katherine provided excellent customer service and was able to answer all your questions about the MINI Aceman and electric vehicles. Your comments mean a great deal, and I’ll be sure to share them with her and the team.
Kind regards,
Matthew
Excellent experience of buying a new car
Chris explained how the car worked and introduced me to the dashboard & the apps involved. He also paired my phone & sorted out what was needed to drive the car.
A bottle of Prosecco was provided and rubber mat guards.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Jo,
Thank you for your lovely 5‑star review. We’re delighted to hear that Chris supported you so well during your handover, taking the time to explain the car’s features, apps and dashboard, and even helping to pair your phone so everything was ready to go. It’s great to know the added touches — like the Prosecco and rubber mats — made the experience even more enjoyable.
We really appreciate your feedback and hope you enjoy every moment in your new BMW.
Kind regards,
Liza
Super Vertu BMW
A fab showroom with lots of knowledgeable and attentive staff. My wife and I were treated with great respect. We were even presented with a bottle of wine to celebrate our new 'Beemer'. (when we got home of course). Thanks for everything. Chris
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Paul,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you and your wife had such a great experience at BMW Sunderland. It’s wonderful to know the team were knowledgeable, attentive and made you both feel so respected throughout your visit. We’re also glad you enjoyed the celebratory bottle of wine — the perfect way to welcome your new BMW once you got home!
Thank you again for your kind words and for choosing us.
Kind regards,
Liza
Great Service from Kathryn
Kathryn is friendly, professional and knowledgeable
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Ian,
Thank you for your 5‑star review. We’re delighted to hear that Kathryn provided friendly, professional and knowledgeable service. She’ll be thrilled with your feedback.
Kind regards,
Liza
One word.... Delighted
Overall experience was fabulous.
The customer care and communication was spot on.
From the receptionists to Paul the sales manager to the business manager
Delighted with my new car!
14 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Paul,
Thank you so much for the fantastic 5‑star review. It’s wonderful to hear that your overall experience was fabulous and that our customer care and communication hit the mark throughout.
Your kind words about our reception team, Paul our Sales Manager, and our Business Manager mean a great deal — they’ll be thrilled to know they helped make the process so smooth.
We’re delighted you’re enjoying your new car and truly appreciate you choosing BMW Sunderland. Kind regards, Kerry
Super efficient and trustworthy
18 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Maxx,
Thank you for leaving this review. We are pleased to hear that you found the service super efficient and trustworthy. Your feedback is appreciated.
Kind regards,
Danielle
Reply from Vertu Motors - BMW Sunderland
Hi Steven
Thank you for your lovely feedback. We're really pleased to hear you found the staff friendly and knowledgeable. Your comments are truly appreciated.
Kind regards
Dawn
Professional service and a pleasure to…
Professional service and a pleasure to visit and have a chat about our new car, and to deal with an exceptional dealership.
31 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your feedback. I’m really pleased to hear you enjoyed visiting the dealership and received such professional service. It’s great to know the team made discussing and choosing your new car a pleasure. We truly appreciate your kind words.
Kind regards,
Keith
Been in today to have a Starter Motor…
Been in today to have a Starter Motor replaced, my experience has been brilliant from start to finish.
Thank you to Tia, Gemma, Lauren and your Colleagues for excellent Customer Service today.
11 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Kevin,
Thank you for your brilliant 5‑star review! We’re delighted to hear that your experience at BMW Sunderland was excellent from start to finish. It’s great to know that Tia, Gemma, Lauren and the rest of the team provided such outstanding customer service while your starter motor was being replaced.
We really appreciate you taking the time to share your feedback — it means a lot to the team.
Kind regards,
Liza
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