Bought a mini yesterday from Vertu near Boldon. The salesperson, Josh, was excellent. I was quite nervous as I hadn't driven an automatic before even though I've been driving for 30 years. He was rea... See more
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Location
Switch locationBoldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
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See what reviewers are saying
The Customer service I received from the start to finish was great. Real people with straight up answers and information. Special mention to Chris Davies who you can tell has been in the industry ma... See more
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I viewed a F800GT on website, viewed bike on Friday 7th August and was greeted by Steve Brown who I dealt with some twenty years ago when I purchased a R850R . Steve recognised me instantly, same... See more
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Excellent service by the team especially Paul Thompson who made the whole experience seamless, picked me up from the station (he didn't have to), sorted out the paper works, set up the apps and show... See more
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Company details
About Vertu Motors - BMW Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 9408
4.5
Excellent
173 reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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Fantastic service from start to finish
Fantastic service from start to finish! My PCP contract for my existing car was due to end in a few months & I was undecided whether to upgrade / buy another new car or to try something else. However, I was already very happy with my used car & keen to explore options for buying a brand new one. The Vertu MINI Sunderland team were a great help when I went for a look around & then after discussing options & going for a test drive, it was a no-brainer going for a new MINI with them. The whole process was very smooth & I was very happy with the help, advice & service I received from the Sales Advisor, Tom Rapp & his colleagues. Thank you!
25 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your fantastic feedback! We’re delighted to hear that the team at Vertu MINI Sunderland made your experience so smooth and enjoyable from start to finish.
It’s great to know that, while you were exploring your options at the end of your PCP contract, the team were able to provide helpful advice and support to guide you towards the right decision. We’re especially pleased that Tom Rapp and his colleagues made such a positive impression with their service and expertise.
Congratulations on your new MINI — we hope you enjoy every mile!
Kind regards,
Keith
Big shout out to Josh!
Vertu Sunderland is a special place to purchase a vehicle. The staff bend over backwards to help. Josh winter (Sales Mini) has been exemplary from order to delivery of my new car for me, A VERY BIG THANK YOU Josh!
26 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Marilyn,
Thank you for your lovely feedback. It’s great to hear how well Josh looked after you from order through to delivery and made the whole experience feel seamless. I’m sure he’ll really appreciate your kind words.
Enjoy your new car!
Kind regards,
Dean
Paul was really good at keeping us up…
Paul was really good at keeping us up to date with the car order, he was very helpful explaining it all at the hand over of the car. He always looked after us very nicely and he always made us a coffees.
22 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your feedback. We’re delighted to hear that Paul kept you well informed throughout your car order and provided clear and helpful support during the handover. It’s great to know he looked after you so well and made you feel welcome during your visits. Your kind comments are very much appreciated.
Kind regards,
Matthew
Great experience
The staff were all great and Matthew was very helpful from start to finish, and got my new car all sorted for me very quickly.
20 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your lovely review. It’s great to hear that Matthew was so helpful throughout and managed to get everything sorted for your new car so quickly.
Many thanks,
Chloe
Can’t fault the service
Can’t fault the service. Josh was amazing from beginning to end. So helpful and so friendly. Wouldn’t go anywhere else now other than to Josh at Mini Sunderland!! Thank you so much!!
21 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for the lovely feedback. We’re delighted to hear Josh made the whole experience so friendly and effortless for you. Your loyalty and kind words mean a lot.
Many thanks,
Chloe
AMAZING CUSTOMER SERVICE
I have now had 4 Minis from Vertu and dealt with Katherine. Herself and all the team have always been very helpful and always gave me the best deal on a new car.
HIGHLY recommend if getting a Mini or BMW use Vertu in Sunderland
Mini Katherine
BMW Chris
21 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Katherine, Chris and the team. We hope to see you again soon. Happy motoring, Selina
Went in asking for the impossible…
Went in asking for the impossible really but was surprised when it was made possible... and some!! Chris at the Sunderland branch was excellent throughout the purchase and made it all super simple! Would throughly recommend. Explained everything from start to finish and didn't even judge my driving on my first automatic test drive. If you are looking for a new BMW.... pop in here!
21 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at BMW Sunderland.
It’s fantastic to know that Chris made the whole process simple and delivered excellent service throughout, even helping to turn the “impossible” into possible—that’s exactly the level of support we aim to provide. We’re also glad to hear everything was clearly explained and that you felt comfortable during your test drive!
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
Very happy with car and the service I…
Very happy with car and the service I got from ashley armstrong .well done would definitely use the branch again
Thank you
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Richard,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you’re very happy with both your car and the service you received at Vertu BMW Sunderland.
It’s great to know that Ashley looked after you so well — your kind words will mean a lot to him. We’re also really pleased to hear that you’d choose to use the branch again, that’s the highest compliment we can receive.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Great experience as Vertu Sunderland
Great experience as Vertu Sunderland. Paul was great and got everything sorted fast and efficiently. Highly recommend and will be back again.
9 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Linzi,
Thank you for your review. It’s great to hear you had such a positive experience and that Paul was able to get everything sorted quickly and efficiently. We really appreciate your recommendation and look forward to welcoming you back again.
Kind regards,
Dean
Fabulous staff
Fabulous staff, wonderful cars. Every effort made to make my car buying journey as good as possible
12 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Claire,
Thank you for your review. It’s great to hear you found the team so welcoming and that every effort was made to make your car‑buying journey as smooth and enjoyable as possible. We’re delighted you had such a positive experience.
Kind regards,
Dean
The team at Vertu were friendly
The team at Vertu were friendly, understanding and professional at all times. I have no hesitation in recommending them. Ashley in particular was a star!!
28 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the team at Vertu friendly, understanding, and professional throughout your experience. Your recommendation means a great deal to us, and it’s especially wonderful to hear your kind words about Ashley — they’ll be absolutely delighted to know they made such a positive impression.
Thank you again for choosing Vertu, and we look forward to welcoming you back in the future.
Kind regards,
Keith
Attentive and informative salespeople…
Attentive and informative salespeople who were not overbearing. Nicki was especially attentive and showed curtesy introducing us to the general sales manager and the used car sales manager. During the test drive I was nervous driving an electric car for the first time but Nicki made me feel comfortable. I would recommend BMW vertu West Boldon for anyone looking for a new or used car.
1 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your wonderful feedback. We’re delighted to hear that our sales team were attentive and informative without being overbearing, and especially pleased that Nicki helped you feel comfortable during your first electric test drive. Your recommendation of Vertu BMW West Boldon means a great deal to us.
Many thanks,
Chloe
We started off just browsing
We started off just browsing, and John a member of the crew showed us a few cars,we ended up with our new car. The whole team were very polite never felt like a customer, but as a family member.
Thank you very much.
16 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good morning Rose,
Thank you for your review. It’s lovely to hear that what started as a browse turned into finding your new car, and that John and the team made you feel so welcome throughout. Treating customers like family is exactly the experience we aim to provide.
Kind regards,
Dean
Very happy customer
Very happy customer. Travelled from Scotland in the train and got picked up at the station from Vertu Motors (BMW Sunderland). Fantastic customer service.
25 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your feedback. We’re delighted to hear that you’re a very happy customer and that the team at Vertu Motors BMW Sunderland provided fantastic service, including collecting you from the station. It’s great to know your journey from Scotland was made so smooth and welcoming, and your kind comments are very much appreciated.
Kind regards,
Matthew
Great customer service
Great customer service. Very friendly and explained everything fully. So easy to order new car as most of it done online
24 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your review. It’s great to hear you received such friendly, clear customer service and that ordering your new car online was so easy.
Many thanks,
Chloe
We were very impressed with the service…
We were very impressed with the service provided to us by John, an exceptional man. He did not hassle me, gave me plenty of time and was very professional throughout the process.
A true old school gentleman whom other slik and pushy young sales people could learn a lot from .
John makes customers feel at ease. I can't praise him enough. Thank you John, l know where I will be coming and which sales representative l will deal with again.
Forget the rest John is Hyundai Vertus best.
24 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your wonderful feedback. We’re delighted to hear how well John looked after you and that his professional, patient approach made you feel at ease. Your praise means a great deal.
Many thanks,
Chloe
Professional Service
Sales Exec Maria Wharton couldn't do more to help find me a suitable vehicle and guide me through the whole purchasing process. It had been 15 years since I last bought a vehicle, a lot had changed and I found it daunting. Without her kindness and professionalism it wouldn't have been such a smooth transaction.
24 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your kind and thoughtful feedback. We’re delighted to hear that Maria Wharton went above and beyond to help you find a suitable vehicle and guide you through the purchasing process. It’s completely understandable that buying a car after many years can feel daunting, and it’s wonderful to know that Maria’s kindness and professionalism made the experience smooth and reassuring for you. Your comments will be gladly shared with her.
Kind regards,
Matthew
Disappointing Service Centre
Vertu BMW Sunderland certainly have some positives in their favour; having purchased a car here and also had need to use the parts department the service was impeccable.
All falls apart upon use of the service centre however.
I’m extremely disappointed with the service I’ve received from Vertu BMW Sunderland.
My car was initially booked in for a brake fault and remained with the centre for a week. While progress at that stage was slow, there was at least some sense that the issue was being worked on. However, upon collecting the vehicle, it became immediately clear that the original fault had not been resolved.
I returned the car on March 25th, and it has remained there ever since. For nearly a week, the vehicle sat completely unmoved, and the recommended work appeared to be based purely on the absence of fault codes rather than any meaningful mechanical troubleshooting. This lack of proactive diagnosis is concerning for a main dealer service centre.
Following a conversation with the service manager, I was assured the vehicle would be prioritised. Unfortunately, this commitment was not honoured. While BMW have since authorised replacement parts, the overall handling by the service centre has been consistently slow and lacking urgency. As it stands, the car is still awaiting a brake servo replacement, with no clear resolution timeline.
To make matters worse, no courtesy car has been made available despite the extended period my vehicle has been off the road. This has had a direct impact on my ability to work and has resulted in personal financial loss due to reliance on taxis and rental vehicles.
Overall, the experience has been frustrating, poorly managed, and far below the standard I would expect. Communication, efficiency, and customer support have all been lacking throughout this process.
As I type this my car has been with Vertu BMW Sunderland for almost 4 weeks this time around, and it has remained unmoved in their compound for the past 11 of those days.
Anyone requiring service or repair of their BMW, do yourself a favour and take it somewhere else, it’s simply not worth the stress using Vertu BMW Sunderland.
21 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good morning. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Kerry
The Vertu staff listened to what I wanted from a car.
The Vertu staff from entering the garage to leaving with my new car were very professional, polite and friendly. The sale guy listened to what I wanted and needed from the car and didn’t to push into a model with a load of fancy extra that weren’t important to me, he really listened.
3 April 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi there,
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that the Vertu team made your experience so positive from the moment you arrived to the moment you drove away in your new car.
It’s wonderful to know you found the staff professional, polite, and friendly, and that your sales executive truly listened to what you wanted. Making sure customers get the right car without being pushed into unnecessary extras is exactly the kind of service we aim to provide.
If you need anything at all in the future, we’re always here to help.
Kind regards,
Keith
5 stars purely on how the staff worked…
5 stars purely on how the staff worked with me to get my new mini countryman. Both Kathryn and Josh are amazing people who went out of there way to get me my car as early as possible. Both work together great and made my appointments there feel more like a fun day out rather then a transaction. They looked after me from beginning to end and kept in touch via email. Excellent service and a gorgeous new car.
24 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for sharing such a lovely review. We’re delighted to hear that Kathryn and Josh made the experience so enjoyable and supported you throughout the entire process. It’s fantastic that their teamwork, communication, and dedication helped you receive your MINI Countryman as early as possible and made each visit feel fun and welcoming.
We hope you’re loving your gorgeous new car, and we’re always here if you need anything.
Kind regards,
Matthew
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