Just had an email saying "Your review of a product from vaperoyale.co.uk has been flagged" I assume this is rebranding the company name from vaperoyale to the now "Vape by the sea" same company an... See more
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Only used them once, I ordered on line, they took payment, then they rang and left answer machine message, "sorry we haven't stocked that for a while" I requested a refund , tbh I don't actually... See more
Sean Donnellan (owner) what a joke just ignores ALL emails from customers and supposedly ALL messages from his staff. Where's MY money after 4weeks knock, knock hello?! Vape Royale are nothing but th... See more
Excellent service was talked through what vapes where available and which liquid flavours there was. Easy quick collection, life saver as my vape had died. Had a new one within an hour. Had a few... See more
Company details
Written by the company
A wide selection of e-liquids from all over the world, from Dinner Lady to Cuttwood. From beginner to advanced Vaping kits and devices.
Contact info
22 ST PETERS ST, CT1 2BG, CANTERBURY, United Kingdom
- 01227 634222
- Hello@vapebythesea.co.uk
- vaperoyale.co.uk
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Smok Mag Grip 100 Vaper
Good moorning ,
I bought a purchase of Smok Mg Grip Vape 100 on the day 15/09/2022. I am still waiting to receive information about the shipment or follow-up, so far I have not received my order, I have no information about it or drought.
You only care about the value of the customers and they keep asking me for an evaluation of the treatment received , it is clear that my valoacion is not what they expected what they said earlier.
Where is my order? Please answer me this question and stop sending me automatic messages. If you don’t have the product, I’d appreciate a refund. To please you my appreciation in these circumstances cannot be good for these reasons, put yourselves the stars.
I’m still waiting for my order or a follow-up.
Thank you
Brilliant service
Been to both stores on numerous…
Been to both stores on numerous occasions and service is fantastic. Justin at Broadstairs is a Legend. Always helpful and has a fantastic knowledge of juice and Kit.. My go to store and guys.👍🏻👍🏻👍🏻
Sent me all the wrong items i asked for…
Sent me all the wrong items i asked for not good enough poor no follow up still not returned my money or the right items i ordered
Order came 2 days late even though I…
Order came 2 days late even though I paid for next day delivery.. juice tasted old and had no flavour would never use vape royal again !!!!!
I order from vaperoyale on Friday 10th…
I order from vaperoyale on Friday 10th June at roughly 9 30am, so according to the website I would have received my product by Monday 13th June if I chose the RM24 shipping at the checkout, which I did. Currently I am still waiting for my product to be shipped, I have contacted the company through email twice over the week to ask what has happened, to no avail. I have received no correspondence from the company about the state of my order, and I wonder if I will. It was only two bottles of vape juice so on the whole, terrible service from the company, I would not purchase from them again.
Fantastic service good customer service…
Fantastic service good customer service no problems what so ever
Kinda unhappy this time I placed an…
Kinda unhappy this time I placed an order for collection early enough I know you have busy times but there was no update so never was able to pick up my order so I tried chatting to them nothing so I left it till the next day and still nothing so I just ended up canceling my order still waiting on my refund
good selection
good selection of different vapes and liquid, good deals and affordable shipping
Do not use
Do not use, only sent part of my order and didn't reply to my email regarding the missing item.
I never received my order
I never received my order. They never responded to my emails. No refund obviously. No apology. Nothing. Avoid.
5 stars absolutely fantastic
Great company have used for many years now very friendly staff and would highly recommend
11/10
Very nice products great service and a very well designed shop, highly recommended.
Goods never received and couldn't even…
Goods never received and couldn't even email to say I didn't receive it as email address was bouncing back saying not available. No refund or explanation received.
Most helpful guys in the Canterbury shop
Great service as always ...thank you
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