Vape Juice Depot logo
Visit website

Vape Juice Depot Reviews 

8,446
•
TrustScore 4.5 out of 5

4.4

Vaporizer Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its fast and reliable shipping, with many receiving their orders quickly and efficiently. People appreciate the wide variety and good quality of products available, often finding items that are hard to get elsewhere. Reviewers frequently highlight the excellent and competitive pricing, making purchases more affordable than local options. However, some customers also noted dissatisfaction with additional costs, such as signature fees and excise taxes, which increased the overall price of their orders. A few other people also felt that shipping could be inconsistent, with some experiencing delays, issues with tracking information, or problems after a change in shipping carriers. Additionally, a small portion of people mentioned that certain flavors or products were occasionally out of stock, making it difficult to purchase desired items.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

Consumers find product to be positive, often praising the good quality, variety, and availability of items,... See more

Order

Customers consistently note positive experiences with order, praising the speed and efficiency of the... See more

Price

Users describe positive interactions with price, frequently highlighting great, fair, and affordable pricing,... See more

Service

Customers had positive experiences with service, often praising the excellent service, products, and prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All products were in stock, packed and shipped next day. My frustration is that it takes a week to get the orderfor standard shipping but I don't believe that is the fault of Vapor Juice Depot. As I t... See more

Company replied

Rated 4 out of 5 stars

Incredible quality, no complaints there genuinely, just feel like if I’m paying $16 for shipping, it shouldn’t take an entire week sorry apart from that though, no complaints!! looking forward to orde... See more

Company replied

Rated 4 out of 5 stars

First order was fine no issues but this second order has been taking much longer to arrive causing me to wonder if my money had been taken and almost cancelled the order. The product I first ordered h... See more

Company replied

Rated 4 out of 5 stars

Everything is top tier, customer service/all the types of vapes that I enjoy/website easy to navigate/prices are pretty good. My new favorite site to order vapes from but the excise taxes are killing... See more

Company replied

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store
  3. Tobacco Shop

About Vape Juice Depot

Written by the company

Vape Juice Depot only carries superior-quality vape products, and we provide them to you at the most affordable price anywhere in the US. Each product we offer goes through rigorous quality control before landing on our shelves. We offer the largest selection of Premium Salt Nic eLiquids, Portable Pod Systems, Vaporizer Kits, Tanks & Cartridges, Coils, and much more. Competitive Low Prices and Free Domestic Shipping with no minimum purchase. Shop now and Save BIG!
FINAL SALE
FREEBASE ELIQUIDS
NICOTINE SALTS
DISPOSABLE VAPE
VAPE TANKS
NICOTINE POUCHES

Customer Loyalty Program

Written by the company

Earn Points and Save Big
Join our rewards club and get up to 8% cash back on all orders.

Our Shipping Promise

Free US Shipping

Free US Shipping on all orders above $99

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(8,446)

3,602 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Very easy to order

Very easy to order. Not easy receiving or finding the tracking information.

29 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Heather, thank you for the positive review!

We truly apologize for any shipping issues you experienced.

Please do not hesitate to reach out to our customer support team at Support@vapejuicedepot.com if you have any other questions or concerns!

Rated 5 out of 5 stars

Another smooth order

Another smooth order. Items were shipped and received very promptly. Thank you.

29 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Michael, thank you for the five-star review!

Rated 1 out of 5 stars

Horrible shipping

I placed an over 2 weeks ago, and still haven’t received my order.

I sent an email asking for an update and haven’t received a response

6 July 2026
Rated 5 out of 5 stars

Customer service

Very prompt response when placing an order with them. Order placed always arrives quickly.

29 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Richard, thank you for the five-star review!

Rated 4 out of 5 stars

Shipping could have been better

Shipping could have been better

29 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

JW, thank you for the positive review!

We truly apologize for any shipping issues you experienced.

Please do not hesitate to reach out to our customer support team at Support@vapejuicedepot.com if you have any other questions or concerns!

Rated 5 out of 5 stars

Great selection of vape salts!

Great selection of vape salts!
I also like the devices and accessories!
Fair pricing! Speedy deliveries!
I use the Novo5, love it!

29 June 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

J, thank you for the five-star review!

Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
Been a regular customer for many years; they are prompt with delivery & prices are fair

2 July 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Gio, thank you for the five-star review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look