Dinner Lady Reviews 3,458

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products, often highlighting their value for money. Many people appreciate the variety of flavors available, with several mentioning specific favorites like Lemon Tart and other dessert-inspired options. The service is frequently described as excellent, with orders arriving swiftly and accurately, contributing to a very positive overall experience for consumers. However, some customers also noted issues with delivery, including delays or receiving incorrect items, and a few experienced problems with product quality such as faulty pods or difficulties opening bottles. Additionally, a small portion of people felt that customer service was unresponsive or unhelpful when issues arose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and super quick... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the high quality and good value... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of online ordering and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast shipping, efficient... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a different liquid to help us to stop smoking as others have been too sweet. We found the Café Tobacco which is much better for us and our order was received within 2 days which w... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery, age verification completed during purchase meaning items were simply posted without the need to be signed for. The products (nic salts) are high quality and good value for mone... See more

Company replied

Rated 5 out of 5 stars

Love Dinner Lady E-Liquids - they are really flavoursome. I prefer the Nic Salts in Lemon Tart flavour. (Many other flavours are lovely too) You actually get a hit of the pastry before the lemon - it’... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Dinner Lady products as part of the NHS stop smoking scheme and I've found them to be great! I think I got about 12 weeks supply and a vape for free and lots of info about vaping a... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Dinner Lady

Written by the company

Dinner Lady award-winning vape products

Dinner Lady is an award-winning UK vape brand, manufacturing and selling premium quality e-liquids, Disposables, Devices and Accessories. Winner of 40+ awards, Dinner Lady products are now sold in over 115 countries around the world.

homepage REFILLABLE PODS e-liquids Devices accessories

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was introduced to Dinner Lady…

I was introduced to Dinner Lady products as part of the NHS stop smoking scheme and I've found them to be great! I think I got about 12 weeks supply and a vape for free and lots of info about vaping and stopping smoking. I ordered online when I ran out (and stupidly forgot to use the discount code) and the order was with me in just a few days! The range of flavours available is varied but the apple pie and custard one is just a wee bit sweet! I will definitely continue to order from Dinner Lady! Intrigued to know why it's called Dinner Lady tho! 😀

5 May 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Diane 😊
Thank you so much for taking the time to leave such a lovely review — we’re absolutely delighted to hear that our products have helped you on your stop‑smoking journey through the NHS scheme. Congratulations on making that switch, that’s a huge achievement 👏
It’s great to know your online order arrived quickly and that you’re enjoying the flavour range (even if Apple Pie & Custard is just a little on the sweet side!). We really appreciate your continued support and are thrilled to hear you’ll be ordering from us again.
As for the name Dinner Lady — it’s a nod to classic, nostalgic desserts that many of us remember from school days, which inspired some of our original flavours 🥧🍮
Thanks again for choosing Dinner Lady, and best of luck on the rest of your journey — we’re always here if you need us!
💙
The Dinner Lady Team

Rated 5 out of 5 stars

Ordering was quick and simple and…

Ordering was quick and simple and delivery service was quick.

8 May 2026
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Reply from Dinner Lady

Hi Bill,

Thank you for your feedback!
We're thrilled to hear that the ordering process was easy and delivery was fast. If you need any further assistance or have questions, please let us know!

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very professional response.
I had an issue with the original pod and delayed delivery, but the support team handled it quickly and professionally. Overall, very happy with the experience.

5 May 2026
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Reply from Dinner Lady

Hi Ahmed,

Thank you for sharing your experience!
We’re sorry to hear about the initial issue with the pod and the delivery delay, but we’re glad our support team was able to resolve things quickly and professionally. Your satisfaction is important to us, and we're delighted you’re happy with the overall experience. If you need any further assistance, please don’t hesitate to reach out!

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi carol,

Thank you so much for your kind words!
We're grateful for your support and are always here if you need anything.

Rated 5 out of 5 stars

Turned up quick

5 May 2026
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Reply from Dinner Lady

Hi Anita,

Thank you for your feedback!
We're glad to hear your order arrived quickly. If you need anything else or have any questions, feel free to reach out!

Rated 5 out of 5 stars

Always good and fast service

Always good and fast service

1 April 2026
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Reply from Dinner Lady

Hi Glenn,

Thank you for your feedback!
We're delighted to hear you consistently experience good and fast service. Your satisfaction is our priority. If you need any help or have questions in the future, we're here for you!

Rated 5 out of 5 stars

Excellent service and excellent product…

Excellent service and excellent product 👍

5 May 2026
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Reply from Dinner Lady

Hi Eesa,

Thank you so much for your kind words! We're glad you’re happy with both the service and the product. If you ever need help or recommendations, just let us know.

👍 Thanks for choosing us!

Rated 1 out of 5 stars

You sent me bottles saying smooth…

You sent me bottles saying smooth tobacco and inside the bottles are raspberry flavours how is that possible???

6 May 2026
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Reply from Dinner Lady

Hi,

Thank you for contacting us. We have received your email and have responded to you. Please respond to us with the batch number of the product, and our quality team will investigate this.

Rated 5 out of 5 stars

Fast

Fast, reliable, service, excellent prices

7 May 2026
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Reply from Dinner Lady

Hi Alasdair,

Thank you for your positive feedback! We're glad you found our service fast and reliable, with excellent prices. If you have any questions or need further assistance, please let us know. We appreciate your support!

Rated 5 out of 5 stars

Great options very good vapes easy…

Great options very good vapes easy quick delivery very happy with the service

6 May 2026
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Reply from Dinner Lady

Hi Nelson,

Thank you for your fantastic review! We're glad you found the options great, the vapes very good, and the delivery quick. It's wonderful to hear you're happy with the service. If you need anything else or have questions, we're here to help!

Rated 5 out of 5 stars

A really good selection of products and…

A really good selection of products and easy to order, very competitive price and quick delivery

6 May 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Ian,

Thank you for your wonderful feedback! We're delighted that you found our product selection impressive, the ordering process easy, prices competitive, and delivery quick. If you need any assistance or recommendations in the future, please don't hesitate to reach out. Enjoy your experience!

Rated 5 out of 5 stars

Excellent

Arrived very quickly and good item

6 May 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Dannielle,

Thank you for your review! We're glad to hear your item arrived quickly and met your expectations. If you need any further assistance or have questions, we're here to help. Enjoy your purchase!

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Aleksandra,

Thank you for your positive feedback! We're thrilled to hear you enjoyed the product and received extra fast delivery. If you need anything else or have any questions in the future, feel free to ask. Enjoy!

Rated 5 out of 5 stars

Good delivery great product

Good delivery great product

5 May 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Glenn,

Thank you for your feedback! We're happy to hear that you were pleased with both the delivery and the product. If you have any more questions or need assistance with future orders, feel free to reach out. Enjoy!

Rated 5 out of 5 stars

Lovely service

Lovely service

1 May 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Marie,

Thank you so much for your kind words! We're delighted to hear you had a lovely experience with our service. If you need any assistance or have any questions in the future, feel free to reach out.

Rated 1 out of 5 stars

Not Impressed so far

Not Impressed so far, did a first order on Tuesday and paid for Royal mail 24tracked (Delivery 1-2 Days).
Email from Royal mail saying it's coming tomorrow as a 48Tracked (Delivery 2-3 Days).
Just checked Dinner lady website and says this (Royal Mail 48 is only available on orders including less than 14 10ml e-liquid bottles.) so this Indicates that my order couldn't go 24tracked) yet they allowed me to pay for 1-2 day delivery. So either they charged me for something I couldn't have Or my Delivery is late.
Not sure I'll do a 2nd order dispute them keep sending offers, for me delivery is important to get right.

5 May 2026
Unprompted review
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Reply from Dinner Lady

Hi Christine,

Thank you for your detailed feedback—I’m sorry you’ve had a disappointing experience with your order and delivery. Your concerns regarding being charged for Royal Mail 24 Tracked when your order was actually sent via 48 Tracked are completely valid.

Please email our customer service team support@vapedinnerlady.com so we can investigate this further for you.

Rated 5 out of 5 stars

Easy ordering and payment

Easy ordering and payment. Very fast shipping and great products!
What's not to like?

29 April 2026
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Reply from Dinner Lady

Hi CVarey,

Thank you for your wonderful feedback! We're delighted to hear that you found the ordering and payment process easy, enjoyed the fast shipping, and are happy with our products. If you need anything else or have any questions, feel free to reach out—enjoy your purchase!

Rated 5 out of 5 stars

Excellent service stopped me smoking…

Excellent service stopped me smoking been stopped 12 weeks now .

28 April 2026
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Reply from Dinner Lady

Hi Robert,

Congratulations on your achievement! We're thrilled to hear that our service has helped you quit smoking and that you've been smoke-free for 12 weeks. Keep up the great work—you’re doing amazing! If you need any support or advice, we're always here for you.

Rated 5 out of 5 stars

Great choice

Website easy to graze through, alot a choice even with the mg which i liked the most. Delivery was quick.

28 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Bev,

Thank you for your feedback! We're glad you found the website easy to navigate and appreciated the variety of choices, including the different mg options. It's great to hear your delivery was quick. We appreciate your support and look forward to serving you again!

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