Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rav @ Leicester has been excellent

Rav @ Leicester has been excellent. We have brought 4 Flatbeds and 4 4x4's in the last month. He has sourced them, had them prepared, and his communication has been excellent.

We are based down south, but were referred to Rav, and we are very glad of it.

The prices have been good, and the delivery service was swift aswell. Well done, the delivery team.

23 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Adam, Van Monster are thrilled we could help you with your multi van purchase! Im sure Rav in particular, is ecstatic, he could help you! We look forward to seeing you again in thefuture!

Rated 5 out of 5 stars

Staff were helpful and friendly

Staff were helpful and friendly. Easy process and car is great. Would recommend!

1 April 2026
Unprompted review
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Reply from Van Monster

Hi Olivia, we are so pleased you had a great experience at Van Monster Warrington, and we hope to see you again in the future!

Rated 5 out of 5 stars

made buying the car really easy

made buying the car really easy, no massive sales push, just access to the car (time alone with it) everything sorted quickly and things that i requested sorted without delay

4 April 2026
Unprompted review
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Reply from Van Monster

Hi dc, we are so pleased you had a great experience at Van Monster Warrington, and we hope to see you again in the future!

Rated 5 out of 5 stars

I recently purchased a peugeot partner…

I recently purchased a peugeot partner van from vanmonster. Chris from the warrington branch was very helpful and friendly and made the whole process of the purchase run smoothly from sorting the finance out for me on the first day and then finalising the paperwork the next morning I was driving away with my new van in no time, I would highly recommend!

20 March 2026
Unprompted review
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Reply from Van Monster

Hi Gary. Thank you for your kind words, we truly appreciate you choosing Van Monster for your purchase!

Rated 5 out of 5 stars

buying from vanmonster

chris had a great selection of vehicles available-all in great condition

the buying process was seamless - we collected it within a day of giving the deposit...

will definately go back for our next one!

thanks chris!

14 March 2026
Unprompted review
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Reply from Van Monster

Hi John. Thank you for your kind words, we truly appreciate you choosing Van Monster for your purchase!

Rated 5 out of 5 stars

Great service from Fred at Van Monster…

Great service from Fred at Van Monster Glasgow. Very helpful from start to finish. Thank you!

19 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Kelly Anne, thank you for your kind words, I will pass on your beautiful comments to the team!

Rated 5 out of 5 stars

Excellent service since the beginning…

Excellent service since the beginning of the negotiation. Highly recommended as they help you check the vehicle to be fully functional before signing and purchasing the vehicle. Warranty is very extend and lasts very long. Highly recommended with my car purchase.

20 March 2026
Unprompted review
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Reply from Van Monster

Hey Juan, it was such a pleasure helping you with your car purchase! We hope you have many years of happy driving, and we hope to see you again when you are ready to upgrade!

Rated 5 out of 5 stars

Professional, responsive customer service

We've purchased several vans for a business fleet, and I have to say the customer service and documents that we received from Van Monster was A* compared to other sellers. I would certainly use them again.

13 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Rachel, thank you for taking the time to leave a review about your Van Monster experience. We look forward to seeing you again!

Rated 5 out of 5 stars

Lewis was really helpful from first…

Lewis was really helpful from first point of contact , phoned to say another branch interested , asked if i wanted holding and did . I went following Monday to view, Lewis is a straight forward to deal with if need another van would phone for him to find another.

19 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Robert, thank you for taking the time to leave a review about your Van Monster experience. We look forward to seeing you again!

Rated 5 out of 5 stars

Great experience

Great experience, service, communication from start to finish. Very happy with the condition of the vehicle and was even offered a lift from the train station! Can highly recommend the team in Dartford and in particular Lucy was super responsive and helpful

1 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi James, thank you for taking the time to leave a review about your Van Monster experience. We look forward to seeing you again!

Rated 5 out of 5 stars

New Van

Hi
Great customer care
Brian Finlay looked after me
Really happy with the service provided and the van

16 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Derek, thank you for taking the time to leave a review about your Van Monster experience. We look forward to seeing you again!

Rated 5 out of 5 stars

This is the second time i have…

This is the second time i have purchased a van from this Company, The last one i had for 8 years and if i can get the same from this one i will be over the moon, The Sales assisitant Emma did a really great job from start to finish and i am a very happy customer

17 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Davey, thank you for taking the time to leave a review about your Van Monster experience. We look forward to seeing you again!

Rated 5 out of 5 stars

Fantastic service - cannot fault it

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it was all young men desperate to upsell and charge us an arm and a leg. It was the complete opposite at Van Monster Warrington, the car was really reasonably priced and Chris was friendly and helpful and not at all pushy. He made sure the car was in great shape for our collection and we would definitely, definitely get a car from here again and will be recommending family and friends to do the same.

14 March 2026
Unprompted review
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Reply from Van Monster

Hi Genevieve, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

The customer experience was very good

The customer experience was very good, good communication and a friendly and professional service.

13 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Andy, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

I bought a M4 from van monster…

I bought a M4 from van monster absolutely brilliant to do deal with.

11 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Ateeb, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

Mark was brilliant all the way through…

Mark was brilliant all the way through the process would defo use Mark and van monster again

11 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Jason, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

Van Monster was fantastic

Mark was fantastic. He made the whole process simple and straight forward. I would definitely recommend Van Monster to anyone who is looking for a van.

7 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Andrew, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

All went well

All went well, Chris was good at the Warrington site. Part exchange was fair and everything went smooth. Thank you, see you in 5 years when I get my new car :)

7 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Anita thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

Purchase review

Mark the sales executive was great,efficient, informative, swift in getting the vehicle ready for collection. Great service very professional

7 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Mrs whittle, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

Great service

Bought my new van from the glasgow branch.
Was dealing with Fred how was really good, my van was picked and collected in 4 days,
Spare key was posted to me yesterday

23 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Iain, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

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