Van MonsterReviews 

Brian at the Glasgow branch was very helpful and got me a van quickly which was seamless. Happy with my purchase and part exchange.

Thanks, Campbell
Clyde Coast Exterior Services Ltd

Emma was very polite, pleasant and accommodating. I'd definitely recommend using Van Monster.

Brian was easy to deal with no pressure just straight talking down to earth pleasure to deal with.

Walked into the tollcross branch today eventually the guy in the office lifted his head to ask what I needed, told him what I was after, van type size etc , response was ye there’s a couple outside go have a look if you need keys give me a shout, I walked out the office got in my car and left , not interested in the slightest

Fred was our contact at van monster and delivered fantastic customer service throughout the whole process. It was so easy to reserve our van of choice with just a quick call. The pics were sent as soon as the van arrived, we sent several enquiries before collection and all were answered quickly and fully with superb directions for pick up day. The man even came in on his day off so we could collect the van and after a 4 hour drive it was lovely to be offered a cup of tea on arrival. The van was exactly as described and in excellent condition. Time was taken to explain all the various extra benefits we could choose as well as how best to care for the van going forward. Our van journey was a long one and we dealt with lots of garages the van monster experience was by far the best and Fred was a star. When it comes time for my next van they will be my 1st call!

Purchasing my van from Van Monster Wakefield has been absolutely brilliant from start to finish. They do not pressure you in ANY way at all. They are a genuine team of people who have your best interest & their customer service is 100%. I would like to thank especially Lewis & Chris. As a female buying a van they had the most respect, explained everything clearly & kept me up to date with all the progress. I would give their service 6 stars if I could.

Thank you for making what could have been a daunting experience into a very enjoyable one!

Thank you to both of you, your service exceeded my expectations.

Nichola x

Gregg was most helpful in assisting me with my van purchase, showing me numerous vans and even ordering the model I was after from another site. Would definitely use them again

Great service very helpful
Overall excellent service

Called in on the off chance spoke to a guy called Mike 20 mins later I had bought a new van very helpful and knowledgeable looked at a few vans decided on a citroen berlingo.
Collected the van on the monday afternoon all sound no issues as yet,reccomended if you need a van get down to vanmonster I warrington

I had a very good experience throughout the process of purchasing the van through finance. The person involved was extremely professional, responsive, and very helpful at every stage.

Friendly staff, good prices and fair trade in offer. Car purchased was immaculate and had half a tank of fuel! No 'nit picking' approach to the trade in vehicle unlike some sellers I've experienced, and like 'We buy any car'.
I would honestly say this is the smoothest and the fairest car purchase to date. Many thanks to Emma the sales exec. who took care of this.

Mark was very helpful and proffessional and did everything possilble to help with mu purchase, many thanks

Emma was great answered all our questions and any she couldn't she found answers before we purchased
Great service - thank you

Fantastic sales staff and quick turn around. Couldn't do enough to help and the Vehicle condition was Fantastic.

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have an extensive look at the van and answered all questions honestly. Effortless process and will definitely be using again for future purchases.

Today I collected a new van from Emma at the Newcastle branch. I went down last week to see what was in stock, she was great throughout the experience and even came in on her day off to do the transfer. Everything went very smoothly and talked me through all steps to carry out the process. I part ex my old van which they gave a reasonable price for.

Many thanks to Emma

Unfortunately iv had nothing but issues since buying a van from here, iv had my van for nearly 8 months and its now needing more repairs,

upon collection the van had a panel sticking out, it was *repaired* only to pop back out again, the repair place I took it to said they thought it had been bumped.

Then I had an adblu issue, was told to take it to Huddersfield for repairs, was assured it would be able to be driven home even if they couldn't fully repair it then, to then be told I couldn't take it home, they had no hire vans so I ended up stuck in Huddersfield until my friend with a van could come and pick me up, they then couldn't sort it so ended up in the repair shop for 3 weeks after been told it was different issues

They continued to give me wrong information (after sales) about where id need to collect the van or drop it off, I was told id need to drop it off places with no regard to the fact I had no other transportation or way of getting home or to work etc,

I had northgate telling me the vans weren't great and peugeot in general have a bad reputation when collection a hire van

My head unit with plug in android isnt working properly, I was told they had ordered parts, never heard anything again but due to agro of it all I didnt chase it up

Iv now ended up with the reverse lights and sensors not working on the van so its off the road again.

The sales team in the shop are great but overall im absolutely appalling service from after sales , they did acknowledge my complaint but this was also before more issues happened.

I feel iv been sold a van thats not fit for use.

I will update this review when iv had more information based on van monsters response

Great service from start to finish, transparent and helpful across the board. Emma was a great help and an asset to your company!

Chris was “Brilliant “ talked me through the new car and all my questions were answered. Nothing was too much trouble. I have been driving for 41 years and never before when I have bought cars experienced the first hand service Ann quality I experienced today. A “HUGE” Thankyou Chris you was past BRILLIANT