Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sold me a crafter Luton van that had…

Sold me a crafter Luton van that had damaged engine and ad blue , vw said the problem had been logged previously

Any attempt to contact the Manchester office was ignored and I was fobbed off and eventually I think my number was blocked

5 July 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hello Mr Jackson, we're sorry to hear that you have experienced issues with your vehicle. Can you email more details to enable us to look into this for you? customersupport@vanmonster.com. Our Manchester branch closed many years ago.

Rated 5 out of 5 stars

An Exceptional Experience Thanks to Lewis

Buying my first van as a young business owner felt like a huge step, and I honestly couldn’t have asked for a better experience than I had with Lewis.

From the moment I arrived, he was friendly, genuine and never once made me feel pressured into buying. He took the time to answer every question I had, explained everything clearly, and made sure I understood the whole process without ever making me feel silly for asking.

The biggest moment for me was during the test drive. Everything was going smoothly until I had to reverse the van. As someone moving from a car to a van, I completely lost my confidence, but Lewis was incredibly patient, calm and encouraging. He guided me through it with genuine care, and because of that, I realised I could do it. Without his support, I’m not sure I would have gone ahead with the purchase.

The van itself was also presented to an exceptionally high standard. It had been fully serviced, MOT’d and thoroughly inspected before collection, giving me complete confidence that I was driving away in a reliable vehicle. As someone who depends on my vehicle every day to run my business, that level of preparation and attention to detail meant a great deal. It’s incredibly reassuring to know you can trust the vehicle you’re investing in.

It’s rare to come across someone who treats customers with so much respect and kindness. Lewis made what could have been a daunting experience feel exciting and enjoyable, and the quality of the van only reinforced that I’d made the right decision. I genuinely never expected this level of care from a van dealership, and it’s because of Lewis that I drove away feeling confident, supported and excited for this next chapter of my business.

Thank you, Lewis. You are an absolute credit to the company, and I couldn’t recommend you or the team more highly!!

5 June 2026
Unprompted review
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Reply from Van Monster

Hello Sydney, what an amazing review. Thank you for the feedback which has been passed to Lewis. Good luck in your business venture.

Rated 2 out of 5 stars

No problem purchasing the van .

No problem purchasing the van .. few weeks later I notice warning lights coming on the dashboard..
I call the number I was given if there's any issues.. North Gate.
I'm informed that the nearest garage is 40mins away from my home.. I'm then informed that garages closer to me can not deal with my vehicle because it's a van, an there not set up to deal with vans.. why would a company called van monster deal with any garages that are not able to accommodate vans..

26 June 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hello Mr Wright. We are sorry you had cause to report a fault on your vehicle however, our warranty bookings team have secured the soonest available, closest repair workshop in our network to your postcode, being 11.6 miles.

Rated 5 out of 5 stars

Brian at Van monster

Brian at Van monster was very helpful and friendly. We managed to work out a suitable deal.

18 June 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Nicholas, thanks for your feedback which has been passed to Brian.

Rated 5 out of 5 stars

First time that we have used Van…

First time that we have used Van Monster - definitely will be going back.
Well looked after by Chris with a well priced van

18 June 2026
Unprompted review
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Reply from Van Monster

Hi Craig, thanks for taking the time to feedback. Your comments have been shared with Chris.

Rated 1 out of 5 stars

this was the worst experience off my…

this was the worst experience off my life. the first van bought was in the garage 3 times! when taken to main dealer was deemed to experience to repair, i was given a new van! this was also the same, constantly in for warranty repairs that where not done to a good standard! after the warranty ran out i have spent 1000s pounds on this van. i would never buy a van of van monster again. avoid like like the plague.

20 March 2026
Unprompted review
Van Monster logo

Reply from Van Monster

We are sorry to hear about your negative experience at Van Monster Wakefield. We always do our best to look after our customers and supply them with reliable and long lasting vehicles. As you mentioned, we did replace your vehicle and are sad to hear another fault has occurred on the replacement after the warranty expired.

Rated 5 out of 5 stars

Second hand car purchase-like new

Excellent customer care from Lewis and Chris, at Wakefield Van Monster, 5 stars all round. They explained everything in detail when my husband purchased his new 2nd hand motor, an absolute gem, in good condition and prepped for collection. Happy with the price, part exchange and service. Cannot fault these Sales lads. Honest and helpful, and definitely recommended to family and friends.

13 June 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Thanks you for your fantastic review!

Rated 5 out of 5 stars

Excellent car and service!

This is a late review for a car i purchase In April - Mike was excellent! I’m still very happy with my car (black 22plate Corsa). Everything came as it should, was delivered even faster than expected with petrol included. Thank you very much Mike Rossiter!

16 April 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Thank you for your excellent Review!

Rated 5 out of 5 stars

I purchased a car for my son today from Van Monster Warrington

I purchased a car for my son today from Van-monster the staff at Warrington were very polite and welcoming .
I have to say the full 5 ***** star credit has to go to the sales person Mike Rossiter from start to finish he made me feel very comfortable ,there was no pressure no big sales talk just a straight Honest transaction that went very smoothly ,I was guided through the warrantee policy and paper work Mike even made sure I had fuel in the car to drive home ,my experience with Van Monster was great and I would highly recommend them thanks from Mr J .Barry

12 June 2026
Unprompted review
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Reply from Van Monster

Hi James, we are pleased to read you had a great Van Monster experience, thanks for sharing!

Rated 5 out of 5 stars

Audi A1

I had visited a number of car sales companies before happening upon Van Monster. I made an initial web enquiry about an Audi A1 one evening, and was contacted by Chris Kershaw early the next day, and arranged to see the car that afternoon. Chris was friendly, professional and let me have a good look over the car and a test drive without any pressure whatsoever. The car was immaculate and an absolute bargain compared to what the large corporates were offering. Buying was not a difficult decision and as a cash buyer there was no hassle to take a finance deal as I'd experienced at other dealerships. The pickup was smooth, the car was fully valeted and given a 12 month MOT, and Chris sorted the tax out for me before driving away. After 12 years of driving a Peugoet I'm delighted with the upgrade and buying from Van Monster was easy and stress free. We would definitely use them again in future.

8 June 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Lesley, we are pleased to read you had a great Van Monster experience, thanks for sharing!

Rated 5 out of 5 stars

Recently bought a car from the Warrington branch

Recently bought a car from the Warrington branch - Chris was really helpful with the process and sorted everything really quick. Would definitely recommend these guys!

6 June 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Maddison, we are pleased to read you had a great Van Monster experience, thanks for sharing!

Rated 5 out of 5 stars

Super friendly

Super friendly, very welcoming and explained in great detail and nothing was a problem. Very interactive and totally enjoyed the van buying experience. Thank you Chris Evans.

18 April 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hey Chesiebups. We really appreciate your kind words, we look forward to seeing you again in the future!

Rated 5 out of 5 stars

We can highly recommend Mike at Van Monster

We can highly recommend Mike at Van Monster Warrington. We purchased a Kia Ceed and traded in our old car at a very good price. Mike was friendly and professional throughout and made everything so easy for us. He sorted all the paperwork and made sure we were happy with it all. We highly recommend Van Monster and give it a well deserved five stars. Ian and Christine from Bolton

3 June 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Christine. We really appreciate your kind words, we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Bought car from VanMonster

Chris provided excellence service and kept me informed and updated throughout, I bought a great car which I am extremely pleased and happy with! Would definitely buy again from VanMonster and highly recommend 5*

28 May 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Good afternoon Corriena. Thank you for taking the time to leave a review about your Van Monster experience. we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Chris Kershaw was helpful

Chris Kershaw was helpful, knowledgeable and courteous. I would definitely speak to him again when we need a new van.

26 May 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Bridgette. Thank you leaving a lovely review, im sure Chris will be thrilled he could help!

Rated 5 out of 5 stars

Process

Emma was great to deal with from start to finish kept me in the loop with everything. Also helped explain with packages would be best etc, very happy with how smoothly the whole process went.

23 May 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Good afternoon. Thank you for your kind review, we hope to see you again in the future!

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