I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more
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Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
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Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom
No recent history of asking for reviews
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Replied to 88% of negative reviews
Typically replies within 1 week
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Mike dealt with my van purchase from the start to finish, took care of everything in a polite and very professional manner, definitely use van monster again if in need of future vans, cheers Mike.
Sold me a crafter Luton van that had damaged engine and ad blue , vw said the problem had been logged previously
Any attempt to contact the Manchester office was ignored and I was fobbed off and eventually I think my number was blocked

Reply from Van Monster
Buying my first van as a young business owner felt like a huge step, and I honestly couldn’t have asked for a better experience than I had with Lewis.
From the moment I arrived, he was friendly, genuine and never once made me feel pressured into buying. He took the time to answer every question I had, explained everything clearly, and made sure I understood the whole process without ever making me feel silly for asking.
The biggest moment for me was during the test drive. Everything was going smoothly until I had to reverse the van. As someone moving from a car to a van, I completely lost my confidence, but Lewis was incredibly patient, calm and encouraging. He guided me through it with genuine care, and because of that, I realised I could do it. Without his support, I’m not sure I would have gone ahead with the purchase.
The van itself was also presented to an exceptionally high standard. It had been fully serviced, MOT’d and thoroughly inspected before collection, giving me complete confidence that I was driving away in a reliable vehicle. As someone who depends on my vehicle every day to run my business, that level of preparation and attention to detail meant a great deal. It’s incredibly reassuring to know you can trust the vehicle you’re investing in.
It’s rare to come across someone who treats customers with so much respect and kindness. Lewis made what could have been a daunting experience feel exciting and enjoyable, and the quality of the van only reinforced that I’d made the right decision. I genuinely never expected this level of care from a van dealership, and it’s because of Lewis that I drove away feeling confident, supported and excited for this next chapter of my business.
Thank you, Lewis. You are an absolute credit to the company, and I couldn’t recommend you or the team more highly!!

Reply from Van Monster
No problem purchasing the van .. few weeks later I notice warning lights coming on the dashboard..
I call the number I was given if there's any issues.. North Gate.
I'm informed that the nearest garage is 40mins away from my home.. I'm then informed that garages closer to me can not deal with my vehicle because it's a van, an there not set up to deal with vans.. why would a company called van monster deal with any garages that are not able to accommodate vans..

Reply from Van Monster
Brian at Van monster was very helpful and friendly. We managed to work out a suitable deal.

Reply from Van Monster
First time that we have used Van Monster - definitely will be going back.
Well looked after by Chris with a well priced van

Reply from Van Monster
this was the worst experience off my life. the first van bought was in the garage 3 times! when taken to main dealer was deemed to experience to repair, i was given a new van! this was also the same, constantly in for warranty repairs that where not done to a good standard! after the warranty ran out i have spent 1000s pounds on this van. i would never buy a van of van monster again. avoid like like the plague.

Reply from Van Monster
Excellent customer care from Lewis and Chris, at Wakefield Van Monster, 5 stars all round. They explained everything in detail when my husband purchased his new 2nd hand motor, an absolute gem, in good condition and prepped for collection. Happy with the price, part exchange and service. Cannot fault these Sales lads. Honest and helpful, and definitely recommended to family and friends.

Reply from Van Monster
This is a late review for a car i purchase In April - Mike was excellent! I’m still very happy with my car (black 22plate Corsa). Everything came as it should, was delivered even faster than expected with petrol included. Thank you very much Mike Rossiter!

Reply from Van Monster
We recently bought a van from the Warrington branch, Mike helped us with everything from start to finish (which was super quick and easy). Would definitely recommend van monster Warrington.

Reply from Van Monster
I purchased a car for my son today from Van-monster the staff at Warrington were very polite and welcoming .
I have to say the full 5 ***** star credit has to go to the sales person Mike Rossiter from start to finish he made me feel very comfortable ,there was no pressure no big sales talk just a straight Honest transaction that went very smoothly ,I was guided through the warrantee policy and paper work Mike even made sure I had fuel in the car to drive home ,my experience with Van Monster was great and I would highly recommend them thanks from Mr J .Barry

Reply from Van Monster
I had visited a number of car sales companies before happening upon Van Monster. I made an initial web enquiry about an Audi A1 one evening, and was contacted by Chris Kershaw early the next day, and arranged to see the car that afternoon. Chris was friendly, professional and let me have a good look over the car and a test drive without any pressure whatsoever. The car was immaculate and an absolute bargain compared to what the large corporates were offering. Buying was not a difficult decision and as a cash buyer there was no hassle to take a finance deal as I'd experienced at other dealerships. The pickup was smooth, the car was fully valeted and given a 12 month MOT, and Chris sorted the tax out for me before driving away. After 12 years of driving a Peugoet I'm delighted with the upgrade and buying from Van Monster was easy and stress free. We would definitely use them again in future.

Reply from Van Monster
Recently bought a car from the Warrington branch - Chris was really helpful with the process and sorted everything really quick. Would definitely recommend these guys!

Reply from Van Monster
It was a great service buy all staff

Reply from Van Monster
Great service from start to end. Would recommend to anyone.

Reply from Van Monster
Super friendly, very welcoming and explained in great detail and nothing was a problem. Very interactive and totally enjoyed the van buying experience. Thank you Chris Evans.

Reply from Van Monster
We can highly recommend Mike at Van Monster Warrington. We purchased a Kia Ceed and traded in our old car at a very good price. Mike was friendly and professional throughout and made everything so easy for us. He sorted all the paperwork and made sure we were happy with it all. We highly recommend Van Monster and give it a well deserved five stars. Ian and Christine from Bolton

Reply from Van Monster
Chris provided excellence service and kept me informed and updated throughout, I bought a great car which I am extremely pleased and happy with! Would definitely buy again from VanMonster and highly recommend 5*

Reply from Van Monster
Chris Kershaw was helpful, knowledgeable and courteous. I would definitely speak to him again when we need a new van.

Reply from Van Monster
Emma was great to deal with from start to finish kept me in the loop with everything. Also helped explain with packages would be best etc, very happy with how smoothly the whole process went.

Reply from Van Monster
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