Tracy always takes good care of us and lets us know when there are good buys available. We have recommended her to many other friends and family. Our portfolio has grown more than we expected which is... See more
Company replied
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Review summary
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My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more th... See more
Company replied
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before... See more
Company replied
Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from... See more
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Company details
Written by the company
The United States Gold Bureau's mission is to provide expert advice, educational tools, and transactional assistance to investors seeking to grow their wealth, safeguard and protect their savings, improve the privacy of their holdings, or any number of other financial goals they might have. For over two decades, The United States Gold Bureau has been a trusted partner for precious metals investors, transacting more than $3 billion since 2003. We provide a secure, private, and transparent process to help our clients learn about, invest in, and sell gold, silver, platinum, palladium, and other precious metals. Whether your goal is to protect and safeguard your wealth or capitalize on the enduring value of precious metals, our dedicated team of precious metals experts is here to help you meet investment goals. Our comprehensive approach creates lasting relationships as we provide education, market-guided advice, and assistance in procuring or selling metals.
U.S. Gold Bureau
Written by the company
- The leading precious metals education and investment firm.
- The U.S. Gold Bureau was founded to bring trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions. We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.
Free Phone Consultation for All New Clients
Avoid rookie mistakes that could cost you thousands of dollars. Learn the secrets of the pros.
Find out why so many investors are turning to gold. Get a free one-on-one phone consultation with one of our professional Precious Metals Specialists and receive a free security safe with your first qualifying purchase. There is no obligation and no sales pressure -- just the information you need to make an informed decision.
Contact info
203 Heritage Grove Road, 78641, Leander, United States
- 800-775-3504
- contactus@usgoldbureau.com
- usgoldbureau.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
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I got excellent help from my…
I got excellent help from my representative Shawn B. He helped me understand my investment choices and found one to meet my needs.
27 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're pleased to hear Shawn provided excellent guidance and helped you find an investment option that met your needs. We appreciate your trust and support!
The most important thing between a…
The most important thing between a customer and
a salesperson is communication
I’ve been buying gold, silver,palladium and platinum
for quite some time now and
your company take the longest
time for a buyer to receive their
precious metals,I believe that
why the sale person doesn’t have an answer for when a buyer will receive their purchase.
24 July 2026
Reply from U.S. Gold Bureau
Thank you for your feedback and for your continued business. We understand that timely communication is important, and we appreciate your patience throughout the delivery process. Your comments help us improve, and we're grateful for the trust you've placed in our team. 😊
I TRUST U.S GOLD BUREAU
I TRUST U.S. GOLD BUREAU.
I have been dealing with Eddie Grier for years now.
1. Send them the money.
2. Order what you want that day. I mean that day or the next day.
3. They deliver fast. As soon as it’s packed and checked they send it. This step can take up to 15 days, but I have never waited that long.They overnight to you and your done.
Just a happy customer.
Ask for Eddie.
22 July 2026
Reply from U.S. Gold Bureau
Thank you for your trust and loyalty! We're delighted to hear that Eddie has consistently provided excellent service and made the process smooth and reliable for you. We appreciate your support and recommendation! 😊
They was more plastic then gold eagle…
They was more plastic then gold eagle but the maple leaf were in small envelope why not the gold eagle!
22 July 2026
Reply from U.S. Gold Bureau
Thank you for sharing your feedback. We’re sorry to hear that the packaging of your Gold Eagles did not meet your expectations. We understand how presentation and packaging can be important, especially when purchasing precious metals.
Our representative had the opportunity to speak with you directly and appreciate you taking the time to discuss your concerns with us. We’re glad we were able to connect, and we truly appreciate your continued business and the opportunity to serve you again.
We value your feedback and will continue looking for ways to improve the experience for our customers.
Reply from U.S. Gold Bureau
Thank you for your review! We're glad your order arrived as expected and on time. We appreciate your trust and support! 😊
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you found our pricing fair and our team friendly and knowledgeable. We appreciate your support and trust in U.S. Gold Bureau! 😊
Good Service.
17 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you had a positive experience with our service. We appreciate your support and look forward to serving you again! 😊
Clayton Senior has been there for any…
Clayton Senior has been there for any sale and calls to give us notice and follows up when shipment occurs. He is always friendly and professional.
17 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're pleased to hear Clayton has provided friendly, professional service and kept you informed every step of the way. We appreciate your trust and support! 😊
I ask questions and he answers my…
I ask questions and he answers my questions in detail so I can learn how and what to look for
17 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear your questions are always answered in detail and that our team helps you make informed decisions. We appreciate your trust and support! 😊
I work with Dan Wright
I work with Dan Wright. He's the best. Honest, caring and always has my best interest at heart. Great company!
17 July 2026
Reply from U.S. Gold Bureau
Thank you for your kind words! We're thrilled to hear Dan has earned your trust through his honesty, care, and dedication to your best interests. We appreciate your support and are grateful to have you as part of the U.S. Gold Bureau family!
my rep,Benjamin Miner
my rep,Benjamin Miner, was very helpful and got my order to me very quickly with no issues.i will be doing more buisiness withhim in the future.
13 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad Benjamin provided helpful service and that your order arrived quickly and without issues. We appreciate your trust and look forward to serving you again in the future! 😊
Best experience ever!
I knew nothing about gold and silver markets. I felt embarrassed and too poor to get involved. An advisor contacted me after he saw how many clicks I did to dream about owning a gold coin. He is amazing, down to earth and educates me. He seems like a friend who cares and I own my first piece of gold! No arm twisting and I comfortably choose the amount of $ to spend.
14 July 2026
Reply from U.S. Gold Bureau
Thank you for sharing your experience! We're thrilled to hear your advisor made you feel comfortable, informed, and supported throughout the process. Congratulations on your first gold purchase, and thank you for trusting U.S. Gold Bureau to be part of your investment journey! 😊
Timely and accurate for item delivery
13 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear your order was delivered accurately and on time. We appreciate your trust and support!
Repeat Customer
I am an account holder and repeat customer. They have great customer service.
29 June 2026
Reply from U.S. Gold Bureau
Thank you for your continued trust and loyalty! We're thrilled to hear you've had great experiences with our customer service. We appreciate your support and look forward to serving you again!
Reply from U.S. Gold Bureau
Thank you for your review! We're pleased to hear Rey provided knowledgeable and professional service. We appreciate your trust and support! 😊
Best place for everything precious medals!
I have been a customer for around 13 years and they are the best for investments. Friendly, efficient, and very knowledge. I highly recommend!
10 July 2026
Reply from U.S. Gold Bureau
Thank you for your loyalty over the past 13 years! We're honored to have earned your trust and are delighted to hear you appreciate our friendly, efficient, and knowledgeable service. Thank you for your recommendation and continued support!
Nathan did a good job
Nathan did a good job, however the coins took a long time to be delivered.
9 July 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're glad Nathan provided great service. We appreciate your patience regarding the delivery time and your support of U.S. Gold Bureau. 😊
We are new to metals investing and…
We are new to metals investing and still have lots to learn.
6 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're honored to be part of your precious metals journey and are glad our team has helped make the process a positive one. We appreciate your trust and look forward to supporting you as you continue to learn and invest! 😊
My experience was excellent
My experience was excellent. I'm an older guy that can sit to myself computer illiterate. It felt good to have Eddie to talk to and guide me through the process I recommend this company strongly.
6 July 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear Eddie helped make the process easy and comfortable for you. We appreciate your trust and recommendation, and we're always here to help whenever you need us!
Event thought my item got lost
Event thought my item got lost. Adam kept me informed of the process and provided solutions.
6 July 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're sorry to hear there was an issue with your shipment, but we're glad Adam kept you informed and helped provide solutions along the way. We appreciate your trust and support! 😊
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