U.S. Gold Bureau Reviews 1,373

They give you so much knowledge on metal pieces, which is good wish I could afford some of those precious metals the young gentleman I deal with he’s very knowledgeable. Thank you.

Service is good and product is as advertised. That’s the good…

Now, the bad, to me anyway:
Tried using their highly touted “buy-back” policy recently with gold I purchased and wanted to sell back to them due to a run up in price.
By the time they got back to me, gold had dropped about $700/oz, so I didn’t feel like selling anymore. Not much of a buy back policy. Actually a joke.
I use their sister company TXBD to hold some of my investment coins and bullion and if I had the gold here at home, I could have gotten my price from a local dealer. Buyer beware concerning their buy back policy. It took them 10 days to 2 weeks to get back to me after my initial buy back request. Makes me think they didn’t want to buy it back at the higher price, so they delayed until gold came down quite a bit. Not a good way to treat someone who’s done a lot of business with you.
I also find their pricing to be much higher than competing companies, so while I do use USGB for certain investment grade coins once in a while, for the above reasons, I have moved ALL of my bullion (all metals)buys to other suppliers and almost 95% of my investment grade coins business elsewhere as well. They charge too much for the same coin products available much cheaper elsewhere. Same coins, same PF70 grade, PCGS/NGC certified, and signed, yet consistently 20+% more $$ from USGB. Why?
Just one man’s opinion, YMMV.

The agent Antonio is very trust worthy and knows how to help and guide me

I was told I could pay in 2 payments then when the first payment was due it was not taken I then called and found that deal was not allowed but the coin was still available at full price. This is the second time this type of “deal”has happened in the past year. After this I will expect a deal made is a deal done.

After the first purchase, the second one was a breeze!

Nathan took my call and he was EXACTLY who I needed to talk to for a Self- Directed IRA purchase.
I had questions about buying the 250 year gold series coins, and he explained that was not allowable for Retirement accounts.
So he made some suggestions and we made a deal during the call! Nathan completed the paperwork requirements in a few minutes and I Docu-Signed the paperwork, and we were DONE.
Easey-Peasey.

Smooth process and pleasant communication.

I feel product ordered could ship sooner after purchase. Other than that, I am very pleased dealing with USGB.

great service and Dustin watches out for things that I need to fill out runs on my gold.

Once again, perfect interaction. Fast, smooth and easy. Clayton is as good as they come in this industry. The best even.

Peter is a great person to work with. He is very knowledgeable with his products in side and out,and the market he works in. Peter knows and understands his clients individual situations. I couldn't think of a better person that i would want to work with.

Adam is always helpful and friendly. My metals come in a timely manner.

Dealing with Anthony is educational. The only thing i don't like is 2-3 weeks to get product after you run my card.

Sales agent was knowledgeable and understanding. He worked with me to maximize my order within my budget. My order was prepared quickly and appropriately packaged. Shipper was slow to acknowledge receipt of package at local office.

Competent personnel who seem to care about customers

I like purchasing from the US Gold Bureau: the staff is courteous and professional, and the execution is prompt and complete.

I received my new buffalo 1 oz rounds and they were beautiful. It is sooo nice to be able to hold your investment in your hands. Thankyou!

Kyle Spiegel is an excellent representative for U.S.Gold Bureau....I feel that he sincerely helps me
plan exactly what my portfolio needs and is transparent in all aspects of our dealings.

Personal attention by my advisor.