Use4Free Reviews 

1,785
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Almost perfect. The only thing I think is lacking is the possibility to choose the trailer I want. The app gives one random trailer. So if there is something wrong with the trailer, then I can't pick... See more

Company replied

Rated 5 out of 5 stars

Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more

Company replied

Rated 3 out of 5 stars

Easy app, but do not forget to manually end the order. You dont get any warning until after the free order period is over, so you will receive a fee if you forget or dont return it properly. It should... See more

Company replied

Rated 5 out of 5 stars

Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more

Company replied

Company details

Written by the company

USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,785)

454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent App and service

Excellent App and service, but I wanted to comment on an defective brakelight, but found no space to put forward a comment.

6 October 2024
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Reply from Use4Free

Hi Guttorm,

Thank you for your review. We will note the defective brakelight.

Welcome back!

Rated 5 out of 5 stars

Easy

Easy, always available and cheap

4 October 2024
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Reply from Use4Free

Great to hear! Thank you and welcome back.

Rated 2 out of 5 stars

App stopped working when we delivered…

App stopped working when we delivered the trailer. Had to ask the shop for telefonnummer to support to stop the rental.

30 September 2024
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Reply from Use4Free

Hi Per,

Thank you for your review. We are sorry to hear that the app did not work for you. Someone from our IT department will look into your booking to see what happened.

Rated 5 out of 5 stars

Easy and smooth

Easy and smooth. Needed a trailer for picking up a big table. Frist time I have used use4free and all went as expected!

27 September 2024
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Reply from Use4Free

Great to hear! Thank you and welcome back.

Rated 1 out of 5 stars

This is not normal!

This is not normal!
I returned the trailer on time, just 8 minutes before the agreed deadline. but the program was unable to disconnect and complete the arrangement.
I uninstalled and re-installed the program, but time went by. Not only that, but a new person arrived and was also able to rent the same trailer when it still said that I had not yet completed the lease. This is some kind of horror. And finally the program worked for me and I managed to complete the disconnection.
In the end, I had to pay an additional 140 crowns.

28 September 2024
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Reply from Use4Free

Hi Oleg,

Thank you for your review. We are sorry to hear about the issues during your rent. Someone from customer service will contact you to correct the payment, we will also check your booking to find what went wrong.

Rated 5 out of 5 stars

Trailer rental

Very easy pick-up. Forthcoming service. Easy to prolong the rent. Very happy.

23 September 2024
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Reply from Use4Free

Great to hear! Thank you and welcome back.

Rated 1 out of 5 stars

Use4-69kr-minimum

First, the app is not free. I don't know why it's even legal to name it use4free if you pay 69nok minimum per use. Seems like false advertising. Second, the user experience is terrible. I had an issue with my trailer and I had to cancel (which the app charged me for) and rebook and got the same trailer without the ability to choose. The only reason I was able to use the service at all was because I called customer service and a nice lady helped me out (she probably doesn't get paid enough for dealing with frustrated customers like me). The physical trainer was simple to use once you get past the app.

18 September 2024
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Reply from Use4Free

Hi Christopher,

Thank you for your feedback, we will take it with us to become better. In order to rent 3 hours for free you need to book the trailer when you are at the store, start the rent within 15 minutes and remove the insurance from your booking. Though we always recommend you choose the insurance to be safe on the road.

Rated 1 out of 5 stars

The trailers at byggmax Kristiansund…

The trailers at byggmax Kristiansund have forks that cannot be easily removed making them useless for transporting building materials, unless you load heavily on top of the forks, but will not recommend that..

16 September 2024
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Reply from Use4Free

Hi Arthur,

We are sorry to hear about the inconvenience. We will look into what happened with the trailers and make sure they are ready to be rented.

We look forward to giving you a better experience in the future!

Rated 5 out of 5 stars

Easy and affordable

Easy and affordable. Tip: make lock ID visible so it is possible to identify the selected trailer givende by the system

12 September 2024
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Reply from Use4Free

Hi Tomas,

Thank you for your feedback and welcome back!

Rated 4 out of 5 stars

The great experience was the hour given…

The great experience was the hour given for the used of the item.
The difficulty for me was how to use the App

28 August 2024
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Reply from Use4Free

Hi Nyamah,

Thank you for your review. We care about our customers experiences and will bring your feedback with us in order to become better.

Welcome back!

Rated 2 out of 5 stars

bad condition of trailer and double the price

Opening and closing trailer lock with app went well. The rest was not a good experience.

Very bad condition of the trailer: Brakes, electric connection, support wheel damaged.

Easy to do mistakes on check-in prosess, as many details not mentioned in check-list (e.g. is registration documents present in the trailer, they were not in this and I did not see it before later.

Easy to make "mistake" on extending - pricing / weak/missing acceptance process of new pricing: We had booked until from 10.00 - 23.00 hours on a Sunday. We needed more time and tried to check in the app for extending until 08.00. Next day (or later same day. Experience was the the app showed no price, but just extended when we clicked for next day 08.00 (automatically set next full day)

After delivery of the trailer (in app) i had to pay double the price.

For pickup sunday 10.00 with delivery the next day 07.45, 22 hours - I had to pay for two full days. - Without a good acceptance process in the app.

Will not use again.

8 September 2024
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Reply from Use4Free

Hi Vegard,

We are sorry to hear that you are not happy with your experience. Someone from our customer service team will contact you in order to help with your issue.

We look forward to giving you a better experience in the future.

Rated 2 out of 5 stars

not free as advertised

not free as advertised. must pay insurance of NOK 69 for just 1 hour's rental.

7 September 2024
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Reply from Use4Free

Hi Joachim,

Thank you for your review. It is possible to remove the insurance from the booking and rent the first 3 hours for free. Although we always recommend to take the insurance to make sure you are safe on the road.

Welcome back!

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