Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video
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Review summary
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What people talk about most
Reviews shaping this summary
Updoc is fast,convenient,efficent & professional. No rude receptionist that thinks she's the doctor, no mixing with ill people, no queue's. no bad doctor smell. no negative atmosphere. I got a reply... See more
Thank you to the Updoc team and all the doctors. I am very happy and grateful for your fast service and for sending my reports so quickly. I really appreciate your support and excellent service. Thank... See more
It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer. It... See more
4.1
Great
885 reviews
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Thank you so much for providing this…
Thank you so much for providing this platform. Being able to get a script when I couldn't see my own doctor was awesome and possibly life saving. We live remote and i am grateful for your service.
12 July 2026
Unprompted review
Fast service but because of this…
Fast service, and even when a mistake was made they corrected it and put it right and no extra charge , they could do with an automatic reply on the customer service email so you know you’re email has been recorded , but the service is good value for money and great if you don’t have time to visit the doctor in person due to work commitments
13 July 2026
Unprompted review
Not being forced into consultation over…
Not being forced into consultation over the phone q
13 July 2026
Unprompted review
I really like the updoc pharmacist it’s…
I really like the updoc pharmacist it’s easy and excellent
12 July 2026
Unprompted review
I was not satisfied with the service
I was not satisfied with the service, both in terms of response times (taking hours, despite having paid for the most expensive and fastest option) and the doctor's professionalism; the doctor wrote a certificate that was completely confused, mixing up a work-related sick note with a standard medical certificate of illness. The certificate was issued without the patient's date of birth or home address. It was rejected, and I had to consult another professional. I strongly advise against using this service. My reference id was 6595354567342849300.
11 July 2026
Unprompted review
Reply from Updoc UK
Dear MFonti,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
We understand how frustrating it must have been to receive a certificate that wasn't fit for purpose, particularly given the mixed sick note/certificate wording and the missing date of birth and home address, and then to have it rejected and need to seek a replacement elsewhere. This falls short of the standard we expect, and we're sorry for the delay in response times. We've assessed why your experience with the service was slower than normal to ensure that this doesn't happen again.
We've looked into your case using the reference ID provided, and this has been flagged for review with the issuing Partner Doctor. A member of our UK support team will be in touch directly to resolve this for you.
If you haven't heard from us shortly, please do contact us at contact@updoc.uk so we can put this right.
Kind regards,
Updoc Support
I paid for the subscription for £34 or…
I paid for the subscription for £34 or whatever for unlimited consultations because I have quite a few medical issues that need addressing. I got the email approval and shortly thereafter I got my prescription ID. That was great and very fast.
However, after I've logged into my account (yes it's the correct email) it's trying to get me to pay for an updoc Plus subscription. That is what I already paid for -- I have proof of charge, the email and everything.
I emailed and received a response that just implied I was using the wrong email-- which, again, I'm not -- and I replied with all the evidence. That was last week and I have been ignored since then.
2 July 2026
Unprompted review
Reply from Updoc UK
Dear Dakota,
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with the speed of your prescription service.
We're sorry for the frustration you experienced accessing your Updoc Plus subscription and for the delay in resolving your enquiry. After looking into your case, we found that your email was unfortunately routed to our Australian support team rather than our UK team, which delayed our response. We sincerely apologise for this.
Your enquiry has now been transferred to a UK-based support agent, who is assisting you directly. We've also provided guidance on accessing your prescription, and if you continue to experience any issues, please don't hesitate to contact us at contact@updoc.uk so we can ensure everything is resolved for you.
Kind regards,
Updoc Support
Very quick and easy to use
Very quick and easy to use, saved me the hassle of booking an appointment and sitting in the waiting room with other sick patients just to receive my medical certificate, so thank you.
8 July 2026
Unprompted review
Bloody useless.
5 July 2026
Unprompted review
Reply from Updoc UK
Hi there,
Thank you for your feedback. We're sorry to hear you had a disappointing experience.
Unfortunately, we're unable to identify your case from your review alone. We'd really like the opportunity to look into what happened and see if we can put things right. Please email us at contact@updoc.uk, and our team will be happy to assist.
Kind regards,
Updoc Support
DO NOT USE THIS WEBSITE!!!
DO NOT USE THIS WEBSITE!!!! I’ve been wanted to cancel my subscription A MILLION TIMES BUT THEY WONT LET ME an error page would appear everytime I try to cancel on their website , USING THE CORRECT EMAIL LINKED TO MY SUBSCRIPTION. THEY DO NOT RESPOND TO EMAILS WHATSOEVER AND HAVE BEEN CHARGED 25 POUNDS FOR MONTHS!!!!!!! THEY ARE A SCAM. I will be suing for this I have the means to and I AM NOT AFRAID TO SHUT DOWN THIS BUSINESS.
5 July 2026
Unprompted review
Reply from Updoc UK
Hi Maryam,
Thank you for your feedback. We're sorry to hear you experienced difficulties managing your subscription.
We've reviewed your concerns and can confirm that your subscription has now been successfully cancelled.
We also identified that your recent enquiry was sent to our Australian support team rather than our UK support team, which is why you didn't receive assistance for your UK subscription. Our UK support team can be reached at contact@updoc.uk and is always happy to help with UK enquiries.
If you believe there are any outstanding billing concerns, please get in touch and we'll be happy to review them with you.
Kind regards,
Updoc Support
diagnosis was fast and painless . completely satisfied
diagnosis was fast and painless
3 July 2026
Unprompted review
Its simple and easy
It's simple and easy. They make easy for me to use all The options. Especially when you dont feel well, complete question and too many question to fill in is the hardest things to do but this app make it easy for me.
2 July 2026
Unprompted review
Efficient and affordable service
Efficient and affordable service
Understanding
Helpful
29 June 2026
Unprompted review
It was fast
It was fast, didnt need to strain my sore throat, was overall a very good experience
29 June 2026
Unprompted review
Mixed experience
Mixed experience! My first experience was excellent. I had a cat bite that got infected and needed antibiotics for this. I explained my situation, submitted pictures and all info requested. Within a few hours I was able to collect my medication from a local pharmacy. Five stars for that experience! The 2nd time I had a total opposite experience. Symptoms of a UTI for a few days and I dipsticked my urine which showed an infection. I submitted an online consult, including a video as requested. After 54 hours I still had not received a response. I cancelled my subscription after this. It’s a shame because I was really impressed the first time! I will be going to a Pharmacy First tomorrow morning and hopefully get sorted.
26 June 2026
Unprompted review
Reply from Updoc UK
Dear Irma,
Thank you for your feedback. We're pleased your first consultation was a positive experience, but we're sorry your second didn't meet the same standard.
While we aim for all consultations to be reviewed by a Partner Doctor as quickly as possible, during occasional peaks in demand this can take longer than we'd like. Although your Partner Doctor ultimately completed your consultation and you received an outcome, we appreciate that after the delay this was unlikely to have been helpful and understand why you chose to seek treatment elsewhere. We recognise that this delay was not reflective of the usual turnaround times we aim to provide.
We appreciate your feedback, as it helps us improve our service. If there's anything else we can help with, please don't hesitate to contact us at contact@updoc.uk.
Should you decide to use Updoc again in the future, a Partner Doctor will be happy to assist with your healthcare needs.
Best wishes,
Updoc Support
0/10 do not use
0/10 do not use. Lost my first request and never responded and declined the second one as they felt it was for a controlled substance. I asked for antibiotics. For an infected piercing. Of which I provided photographic evidence. Absolutely ridiculous - as if I’m going to snort penicillin for fun
26 June 2026
Unprompted review
Reply from Updoc UK
Dear Emma,
We're sorry for your experience and for the confusion caused by our communication. Your request wasn't declined because the antibiotic was a controlled medicine. Rather, the Partner Doctor determined that it wasn't appropriate or safe to prescribe remotely and that an in-person assessment was needed.
We also apologise that this wasn't explained clearly at the time. We've issued a full refund for your consultation.
While Updoc provides the platform that connects you with an independent Partner Doctor, prescribing decisions are made solely by the treating doctor, who has a duty of care to prescribe only when it's safe and appropriate to do so.
We appreciate your feedback, as it helps us improve our communications. If you need medical advice in the future, a Partner Doctor will be happy to assist with any requests that can be managed safely through a remote consultation.
Kind regards,
Updoc Support
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