Uniqletts  Reviews 

56
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Outstanding service from a genuinely caring professional. Working with Rupa was a breath of fresh air. Most estate agents can feel like cold machines who only care about the deal, but Rupa is the comp... See more

Rated 5 out of 5 stars

I have just moved in to a new flat in London and have been communicating with Rupa, best experience I have had with any letting agent! Rupa was very quick to respond and was quick to answer any questi... See more

Rated 5 out of 5 stars

I've been a tenant with UniqLetts for over four years now and honestly Rupa is the main reason I haven't moved. She's warm, professional, and actually treats me like a person, not just another file on... See more

Rated 5 out of 5 stars

I’ve had a really positive experience with Uniqletts. Whenever I’ve needed something dealt with at the property, they’ve been responsive, helpful and quick to get things sorted. Most recently,... See more

Company details

  1. Real Estate Agency

Written by the company

Uniqletts is an independent family run property letting and management company thats been operating in London and its surrounding areas for the past 15 years. We believe that a professional and friendly service comes first and foremost. We focus our attention on providing each client whether landlord or tenant with a personal service tailored to suit their individual requirements. Our office is in Bayswater, W2 however our property portfolio covers the entire London and Greater London area with properties from Surrey Quays to Slough.


Contact info

4.8

Excellent

TrustScore 5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(56)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I definitely recommend Rupa and…

I definitely recommend Rupa and Uniqletts. Thanks to her, I found the beautiful flat I am living in. During my stay here over the past three years, she has been extremely helpful. We always resolved any issues in the house or addressed anything that needed to be changed or fixed. Thanks again for everything!

4 June 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for taking the time to leave us a review Alexandra and being a great tenant :)

Rated 5 out of 5 stars

Great Service

Great Service

Rupa was very helpful when I was trying to find a flat, it was fast responsive and explained all the flat information good and clear, very attentive and nice.

Thanks Rupa and Uniqletts.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with Rupa…

I had a very good experience with Rupa on finding a new home for me and my wife.
Very attentive and helpful on all our needs and always available to respond to all our questions, even through the bank holiday weekend.
Highly recommended.

25 May 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for taking the time to leave us a review Salvatore, appreciate it!

Rated 5 out of 5 stars

Great Service

I’m incredibly pleased with the Rupa and Shafiq from Uniqletts. I was struggling with my previous landlord and found them. The team was very amicable and kind throughout my renting process and still are. Renting process can be daunting, but their entire team was fantastic every step of the way.
We have a whatsapp group chat for any issues that we encounter with the home (small ofcourse), and they are ready to help. Highly recommend!

4 March 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for taking the time to leave us a review Shazmeen, really appreciated :)

Rated 4 out of 5 stars

Rupa is incredibly nice and friendly…

Rupa is incredibly nice and friendly and has brilliant ideas for solving problems, but definitely seems overwhelmed at times. Never an absurdly long wait though!

26 May 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for your kind words and feedback Nicole, sorry for the delay in responding sometimes :)

Rated 5 out of 5 stars

I could not recommend Rupa and…

I could not recommend Rupa and Uniqletts enough!
This was my first time moving out on my own and Rupa has made it so easy,she’s always there to help and never makes me feel like I am badgering her or asking too much! Having a kind,caring and helpful agent is so important and I am so lucky to have found Rupa as she is just that plus much more. If you are looking for a place to rent UniqLetts should be the first place to look!

24 January 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you so much for your heartfelt review, means a lot to be appreciated :)

Rated 5 out of 5 stars

Highly recommend

Rupa from uniqletts team is professional and friendly.She was very helpful in an occasion were there was a difficult and confusion in move in date.quick with decision and confirmation.
Great service overall.

18 May 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for taking the time to write a nice review Neenu, glad it worked out :)

Rated 5 out of 5 stars

**Exceptional Service and Unmatched Dedication

Rupa is absolutely amazing and truly the best. She went above and beyond to help me, ensuring every detail was perfect. After dealing with numerous spam companies, finding her was a blessing. Her dedication, professionalism, and kindness are unparalleled. She made the entire experience exceptional, and I couldn't have asked for anyone better. Highly recommended!

23 May 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you Maha, really appreciate you taking the time to leave such a lovely review and pleased you were happy with the service provided

Rated 5 out of 5 stars

Friendly

Friendly, helpful and professional

23 May 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you Fabrizio for taking the time to leave a review

Rated 1 out of 5 stars

Frankly Incompetent

Rupa was the most unprofessional estate agent I have frankly ever dealt with in my 12 years of residing in London. Taking at first 15 days to respond to multiple outreach messages about setting up a viewing for a property; of which when she finally arranged was cancelled within 60 minutes of the starting time.

This lead my partner and I to have to put in an offer without seeing the property as she had prioritised other viewings over ours.

Upon this we were told it would be taken off the market alas she continued with viewings (information the current tenants disclosed). Not only is this illegal it’s incredibly sour considering that we had been attempting to put an offer in for a month.

I would absolutely trust anybody else even Boris Johnson to sell/let me a house. Abysmal customer service served via a dizzy lens.

Beware!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and prompt

Rupa was exceptional and very prompt in helping us settle in. Friendly and prompt service. Highly recommend.

8 January 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Numchaa, thanks for the review and kind words

Rated 5 out of 5 stars

Highly recommended

Rupa from the Uniqletts team is professional, friendly, helpful, and respectful all the time! The house was also very clean when I moved in. 100% satisfied- I’d definitely choose Uniqletts again in the future!

8 September 2023
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you Nathan, really appreciate the feedback and you taking the time to leave us a review. All the best for the future.

Show reviews in all languages. (56 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look