Uniqletts  Reviews 

56
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Outstanding service from a genuinely caring professional. Working with Rupa was a breath of fresh air. Most estate agents can feel like cold machines who only care about the deal, but Rupa is the comp... See more

Rated 5 out of 5 stars

I have just moved in to a new flat in London and have been communicating with Rupa, best experience I have had with any letting agent! Rupa was very quick to respond and was quick to answer any questi... See more

Rated 5 out of 5 stars

I've been a tenant with UniqLetts for over four years now and honestly Rupa is the main reason I haven't moved. She's warm, professional, and actually treats me like a person, not just another file on... See more

Rated 5 out of 5 stars

I’ve had a really positive experience with Uniqletts. Whenever I’ve needed something dealt with at the property, they’ve been responsive, helpful and quick to get things sorted. Most recently,... See more

Company details

  1. Real Estate Agency

Written by the company

Uniqletts is an independent family run property letting and management company thats been operating in London and its surrounding areas for the past 15 years. We believe that a professional and friendly service comes first and foremost. We focus our attention on providing each client whether landlord or tenant with a personal service tailored to suit their individual requirements. Our office is in Bayswater, W2 however our property portfolio covers the entire London and Greater London area with properties from Surrey Quays to Slough.


Contact info

4.8

Excellent

TrustScore 5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(56)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rupa and her team have been managing…

Rupa and her team have been managing our property for over 5 years . She guides the landlord and ensures smooth process for our tenants and ensures we are always kept in the loop.
I have recommended their services to others who have felt the exact same regarding efficiency and professionalism.
I would highly recommend Uniqletts to manage your property

20 May 2025
Unprompted review
Rated 5 out of 5 stars

the best

I've had Uniqletts managing two of my London properties for almost 15 years, and I can genuinely say they’re a company I’d recommend to any landlord. Rupa has consistently delivered excellent support through various tenant transitions. She’s highly efficient, quick to respond, and someone I completely trust to handle any problems or urgent situations that arise. Many thanks Rupa!"

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful agency

Rupa was very helpful in assisting the rental process.

1 April 2025
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you for your review, we really appreciate the feedback.

Rated 5 out of 5 stars

Rupa has been extremely helpful along…

Rupa has been extremely helpful along the whole process of getting a flat. She responded swiftly to all the queries I had and provided updates on the progress each and every step making the stressful moving process a pleasant experience for me. Thank you so much for all the help so far!

21 March 2025
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Thank you Jisu for your lovely review, I really appreciate the feedback.

Rated 1 out of 5 stars

Absolutely Incompetent Agent

To frankly put worst communication I’ve ever had with a letting agency/agent. As a tenant the agent took weeks to reply to my email then whenever they decide to respond, they expect rush and quick turnover in return. Agent has to sense of time or even time management and cares very little about property. Raised an issue and was asked my availability come then to come by. Told them my availability and they took a week to respond and the requested my availability for the following week where they did they same thing again. Absolutely the worst!

20 November 2024
Unprompted review
Uniqletts  logo

Reply from Uniqletts

Really sorry you had such a poor experience with us Aly and we appreciate the feedback. We have tried to investigate your review further but could not locate the emails. Would be grateful if you could please provide some more information as already requested so we can look into what happened and why. Also to ensure this does not happen again to someone else we need to see what has happened and why your emails were not responded to in an acceptable time frame.

Rated 5 out of 5 stars

Rupa and the team have been wonderful

Rupa and the team have been wonderful. Been through a lot of agencies in London, and this is a great one! Very affordable, fast checks (even though it was over Christmas/New Year!). Currently in Bayswater and no complaints so far.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Rupa and…

We have been dealing with Rupa and Shafiq for over fifteen years now letting over 50 flats . They are both very honest, respectful and reliable. I constantly communicate with Rupa, she is always available to speak to, she listens to our requests and communicates it to the tenants and help to solve problems when needed. It’s been pleasure dealing with her.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

As a London landlord

Uniqletts has been managing two of my properties in London for nearly 10 years, and I would honestly recommend them to any landlords. Rupa has been providing a great service across multiple change over of tenants. She is very on top of things, responsive and I trust her to deal with any issues or emergencies that may come up. Thanks Rupa!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Uniqletts & Rupa

Had a great experience with Uniqletts! I was assisted by Rupa who helped me find the perfect place and put an end to my long search. She answered all my questions and helped make my move in process smooth and easy!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and delivering as always

I will always be recommending Rupa. From the very start she was incredibly responsive and quick to answe all my questions and address my concerns. Her dedication made sure to accommodate all our new requirements for the flat, which I still incredibly love and wish to stay here for the long term.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Tenant’s perspective

As a tenant, we have had a lovely experience renting through Rupa and Uniqletts. Contacting to arrange a viewing was easy and efficient. Viewing the property was straightforward and all our questions were answered either immediately or in a follow up email. Moving in/handover was just as simple and all issues (thankfully only minor ones) have been resolved very effectively.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

I am very happy

I have been assisted by Rupa since I bought my apartment in London. She is very professional and has always managed everything independently, from the search and contracts with tenants to other bureaucratic practices, and of course the flat maintenance. I am very satisfied

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Rupa was excellent at helping finding a property for me, she would always get back to me in time and walked me through any questions I had. I would definitely recommend Uniqletts.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Best flat rental experience in London

Our rental experience with Rupa was great! She was always available to support and reliable. She cares about establishing relationships with tenants which was great for us. Highly recommended!

19 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look