Undetectable AI Reviews 

976
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the support team for delivering exceptionally fast responses and maintaining a very professional attitude when assisting users. Many people mention that the staff members are consistently kind, efficient, and always ready to help resolve any questions smoothly. Some reviewers were not happy with unexpected subscription charges and confusing billing practices linked to the platform. Several consumers reported being billed for full annual plans immediately after attempting to access free trial options. Additionally, individuals noted difficulties when trying to manage their accounts and cancel active payments.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising responsive, kind, and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive during every interaction.... See more

Subscription

People report negative experiences with subscription plans, noting that free trials quickly turn into... See more

Response time

Clients share positive opinions on response time, frequently praising the support team for providing fast... See more

Payment

Reviewers mention negative feedback about payment, highlighting unexpected and unauthorized charges after... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was charged even though my account showed no active paid subscription. I contacted support, and they were polite, helpful, and quick in escalating my refund. I appreciate how they were quick to fix... See more

Rated 3 out of 5 stars

I didn't like that I was charged the full amount when the ad said it's per month. It said cancel anytime--so I thought, like with other websites, that you get charged monthly and cancel whenever you... See more

Rated 3 out of 5 stars

I wanted to share my experience with Undetectable AI in case it helps others. I signed up for the trial and cancelled on the same day after using the included credits. Later I noticed that I... See more

Rated 4 out of 5 stars

Quick Genuine, only drawback is i didnt get full refund back but like 90%, regardless top tier customer service


Company details

  1. Software Company

Written by the company

Introducing Undetectable.ai, an innovative tool crafted specifically to circumvent AI content detectors. Leveraging cutting-edge algorithms and sophisticated techniques, it guarantees human-like and imperceptible output. Ideal for writers, bloggers, researchers, and content creators seeking to generate undetectable content, our tool produces unique and search engine-optimized material that confidently evades all AI detectors.


Contact info

3.5

Average

TrustScore 3.5 out of 5

976 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(976)

482 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is scam

This is scam, charged me for free trial. Very hard to cancel and communicate.

6 April 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Feroza,

We apologize for your experience, typically, all you need to do is send an email to contact@undetectaable.ai for your concern and our team will respond promptly. Please give them the necessary information when you reach out.

Thank you

Rated 1 out of 5 stars

Misleading "Free Trial" and instant charges.

I wish I had read the reviews sooner. This service uses extremely shady billing practices. They advertise a 'free trial' with a high word limit, but in reality, you only get 250 credits. As soon as you hit that tiny limit, they trick you into clicking 'Activate'—which instantly charges your card because they make you enter your payment details upfront.

There is no clear warning that money will be taken immediately. It’s a classic 'dark pattern' designed to steal money from unsuspecting users. When I contacted support to complain, they only offered a partial refund, keeping $4 as a 'processing fee' for a service I never intended to buy.

Do not trust their 'free' claims. They are just waiting for you to click one button so they can grab your money. Avoid at all costs

2 April 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Good Day,

Our team has requested your information to review this, so far we have not received any response. We do not charge any 'processing fee' but we do charge for credit usage outside of the 250 free trial credits. The pop up for account activation also explains that once you activate the plan, the charge will go through regardless if your free trial is only 2 days old.

Rated 2 out of 5 stars

Used to be great - now it's terrible

Here’s a clean, natural review you can use:

---

Undetectable.ai used to be a really solid tool, but after the recent changes, it’s honestly gone downhill. The output now feels random and inconsistent, and a lot of the “humanized” text it generates doesn’t even stay relevant to the original context. Instead of improving the writing, it often makes it more confusing or off-topic. It used to be reliable, but now it’s frustrating to use and doesn’t deliver the same quality it once did.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Scummy billing practices and misleading advertising

Scummy billing practices and free trials. On the free trial, it is advertised as if you get access to the full plan's features and get the tool that "Passes AI detection" with a 10,000-word limit. This is a lie. You get 250 credits on the free trial. When you try and use the advanced humanizer, you are prompted to "Activate" your free trial on the pricing page. Little did I know, the activate button actually charges you instantly. Thankfully, my bank blocked the charge.

Do NOT use this service. It's extremely scummy and seems like some sort of a scam.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Review for Ava - Customer care representative

I contacted customer care to cancel my subscription, and Ava (the customer care representative) was very quick to easy to work with. Furthermore, I was being charged for the past 3 months, and didn't notice the charge. When I requested Ava to submit a refund request, she helped me with that and I was able to get me are refund for the last month's charge.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Feedback for Ava

She’s sooo amazing and I don’t know how is in charge but I wish you make Ava in charge of idk department or sth. She is one of the best or perhaps the best customer service provider I have ever met. She is so professional and kind.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I was really satisfied the service that…

I was really satisfied the service that I took from this company. Although I made a payment mistakenly, they accepted to pay it back. I thank a lot Dear Ava; the one who was replying to my e-mails very very quickly and produced solutions for me.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Support Agent Ava

Support Agent: Ava.
Resolution: Ava successfully cancelled your subscription and confirmed you will no longer be charged.
Additional Help: She also escalated a request to the technical team to potentially roll over your remaining words into non-expiring credits so you can use them even after cancellation.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had some issues at first, but Kate from the support team was really helpful throughout the whole process. She was patient, responded quickly, and made sure everything was handled smoothly.

Really appreciate the support — thank you, Kate!

31 March 2026
Unprompted review

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