While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were let down by their experience overall. Consumers frequently experience unexpected recurring monthly charges on their bank accounts after paying only a small initial fee for a simple one-off document conversion service. People note that these costly subscriptions are automatically activated without obtaining clear consent or sending any explicit notification beforehand. Some reviewers were not happy with the complicated website layout, finding it extremely difficult to locate necessary terms and proper information. Customers also struggled to discover hidden cancellation options, noting that requests for refunds were completely denied and email support offered zero assistance.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected recurring... See more

Subscription

People report negative experiences with subscriptions, noting high monthly fees following an initial payment.... See more

Price

Consumers find price to be a source of deep frustration due to unexpected subscription fees. Reviewers... See more

Website

Reviewers express deep frustration and negative feedback regarding the website, frequently describing it as... See more

Refund

Clients share profound dissatisfaction on refund experiences, reporting unexpected recurring charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

BEWARE!!! I made a one-off payment of £1.99 via Apple Pay to use their PDF merge tool. 7 days later £49.99 was taken from my bank account. I hadn’t created an account or agreed to a subscription OR AC... See more


Company details


Contact info

1.0

Bad

TrustScore 1 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(469)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid at all costs

Same as everyone. Bought a PDF converter at £1.99 , a week later (yesterday) £49.99 was scammed.
Contact credit card company, card blocked with all the hassle that involves, wait 5 days for money to be credited on my account.
What a pain. Terrible company . Avoid at all costs.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Like other reviews, I paid £1.99 for a week. Used the app and immediately cancelled my subscription. For months now they have been taking 49 from my account and there's no way to contact them.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

I signed up to receive an online report…

I signed up to receive an online report for £1.99 . And then I immediately clicked to cancel any recurring subscription. But they took £49.99 a week later as a recurring transaction. I contacted my credit card co who were very helpful and were able to help me identify how I had been scammed. They blocked the merchant and I raised a request for a refund of the fraudulent transactions.

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Stay away. Fraudsters

They'll take £1 for a file and not deliver it. Then charge you £50 a month subscription. If you go into your account to cancel it, there will be no invoices or record of payment.

It's fraud. Plain and simple

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Do not use. I paid for a one off £1.50 and they signed me up for a £50 subscription. Scammers!!!

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Scammers..

If you used ultra pdf website- Block your card immediately and inform your bank! They are fraudsters, stealing credit card information. I was lucky that I provided a credit card - not a debit card, so the bank could block all forwarded and future transactions.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Need help with unsubscribing - I'm desperate

I've had the same experience as everyone else. I innocently signed up for an initial trial at £1.99 and have only recently discovered that they have been charging me £34.99 per month for nearly a year now ! And now, when I am desperately trying to "unsubscribe" it is proving impossible. Can anyone give me any advice on closing my account with this thieving company ?
PS If it helps anyone else - I spoke to my bank and got them to block any payments to this dodgy company. They were really helpful and supportive.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

This company is the worst company on…

This company is the worst company on Trust Pilot they rob people's money from their Banks and don't respond to anyone this company still owes me £79.98 that they took out of my account for what should of been a £1.99 payment so please compensate me for the money you have taken ‼️‼️‼️‼️‼️

11 June 2025
Unprompted review
Rated 1 out of 5 stars

The wwultrapdf are scammers

The wwultrapdf are scammers, they took £1.99 on the 12th May 2025 from my account and again took £49.99 on the 14th of May 2025.
I'm really surprised how can a bank give access to such a company without any interrogation.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scammers

Absolute scammers - taking money out of accounts despite only having signed up for a 7 day trial. Cancelled it because it was useless!! Awful company avoid at all costs

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Same thing... did a one off document payment and a week later they tried to charge me £49.99 for subscription. Don't use this company!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

You Dont Deserve a Half Star

You Dont Deserve a Half Star
I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed 2 or more criminal offences - identity and financial theft. I'm demanding a full refund of my money!

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Do not give them your card details

Exact same thing happened as the previous review. I paid for the £1.99 download. Not signed up for a subscription, no notice about future payments. They have attempted to take £49.99 out of my bank today. Luckily Natwest flagged it as a potential fraudulent transaction.

6 May 2025
Unprompted review
Rated 4 out of 5 stars

On April 24

On April 24, 2024, I purchased what was clearly stated as a $0.99 one-time PDF product from UltraPDF. A week later, on May 1, 2025, they fraudulently charged me $49.99 without any notice, invoice, or prior agreement.

At no point during my purchase was it mentioned—either in the checkout process or in the terms—that I’d be subscribed or charged again. I did not agree to this, and I received no emails or receipts confirming this charge.

This is outright deceptive and unauthorized behavior. I have reported the charge as fraud to my bank and am filing complaints with relevant consumer protection bodies.

Avoid UltraPDF at all costs—they will take your money without consent and ignore your support request.

1 May 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look