While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, most reviewers were let down by their experience overall. Consumers frequently report unexpected charges, stating that a small initial fee paid for a PDF conversion tool turns quickly into a costly monthly subscription without clear consumer consent. People explain that the website terms are heavily disguised, leading to unexpected charges directly from their personal bank accounts. Some reviewers were not happy with the lack of customer support and the firm refusal to issue refunds when trying to resolve billing problems. Customers also mentioned major difficulties in finding an accessible way to cancel the unwanted recurring payments directly through the platform.

What people talk about most

Payment

Reviewers express dissatisfaction regarding payment experiences, highlighting that after paying a small... See more

Subscription

Customers felt frustration with subscription practices, reporting that they faced high recurring monthly fees... See more

Price

Reviewers highlight negative aspects of price, expressing widespread frustration over unexpected recurring... See more

Website

Consumers find the website experience to be extremely disappointing due to unexpected recurring charges and... See more

Refund

Users describe profound frustration with refund attempts, noting that refund requests were denied and support... See more

Reviews shaping this summary

Rated 1 out of 5 stars

BEWARE!!! I made a one-off payment of £1.99 via Apple Pay to use their PDF merge tool. 7 days later £49.99 was taken from my bank account. I hadn’t created an account or agreed to a subscription OR AC... See more

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more


Company details


Contact info

1.0

Bad

TrustScore 1 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(469)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

£1 unclear sign up scam, got me since Oct 2023!! Fuming

Exactly the same as people below. My bank was very familiar with this 'service provider'!!! Go to smartpdf, log in to your account, cancel subscription (you will receive cancellation email), cancel the transaction with your bank, but your bank cannot guarantee that they can are able to stop all future payments (due to business changing their payment transaction name from ultrapdf to smrtpf which can get through bank security!!! says my bank HSBC), so you will then need to also cancel your card to do everything you can to stop this happening. But HSBS said this STILL does not future proof their ability to take future payments, but could not explain to me how, it is just the 'schpeel' they have to say to banking customers. But having received the cancellation email, you can now dispute all future transactions and have all future illegally taken transactions likely successfully refunded.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

They just stole $70 from my account

They just stole $70 from my account! Crooks. Don't go near them. We even got a fraud alert from our bank and they still managed to take a payment even after we got a new ATM card to stop them.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Faurdulent Charge

I paid One Euro for a PDF and this morning €39.99 was charged to my credit card I did not sign up for this. I wish to get a refund of this amount

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Like so many others, I paid £1 for a one time only PDF…

Like so many others, I paid £1 for a one time only PDF…
Like so many others, I paid £1 for a one time only PDF conversion and they litrally steal your card details and try and charge you a £39.99 subscription without my agrement and/or signing up to any trial or subscription. I intentionally said NO to signing up to a trial or subscription but they still tried to chareg me. SCAM!

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Paid £1 for a one time only PDF…

Paid £1 for a one time only PDF conversion and they steal your card details and try and charge you a £39.99 subscription without evening agreeing or signing up to any trial, you intentionally say NO to signing up to a trial and this happens.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

A scam hiding behind a working product 😢

The product itself worked but ended up being a SCAM.

I paid £1 to edit a PDF and now they've been trying to charge me ~£40 for some sort of "subscription"

Luckily Monzo saw the payment as fraud and blocked it.

Now I'm waiting for a new card to be delivered

23 March 2025
Unprompted review
Rated 1 out of 5 stars

You can cancel your subscription…

You can cancel your subscription through SmartPDF.

The money withdrawn for the SmartPDF subscription appears on the bank statement as WWUltraPDF—at least, that was my experience. When you first used SmartPDF, an account was created for you. You can find the account details and password by searching for SmartPDF in your emails.

Once you log in, you can cancel your subscription.

I hope this helps!

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam - did a free trial and then did not click any box to authorise payments - they have been taking £29.90 for the past couple of months - no way to cancel or talk to anyone. Ended up speaking to my credit card company who have logged it as scam and will block future payments!

10 February 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMY

They tried to charge 39.99 quid on my credit card even though I never agreed to a subscription (referenced under wwultrapdf). I actually only used a website called pdffiller to purchase a one-off edit (<1 pound) 2 weeks ago. I believe the two website may be related. Thankfully my bank did not approve of the transaction. Please be careful.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Scammers! Just to say the same as everyone else

Just to say the same as everyone else - I did not ask for or want a subscription, and then found they were taking £34.99 from my account. It is impossible to contact them too!
However, having seen these posts, and realised it's a scam, I spoke to my bank and pointed them in direction of this site. They have refunded me - and ordered me a new card - and told me to contact them again if any more payments manage to get through. SPEAK TO YOUR BANK PEOPLE - they will help you!

3 February 2025
Unprompted review
Rated 1 out of 5 stars

I bought my pdf file They Charge me…

I bought my pdf file They Charge me 1.99.They are a load of crooks, They took £39.99 from my account, you cant cancel anything on the site as there is no subscribtion info on the members area. I filed a dispute with my bank who have stopped any further subscriptions and refunded my money. do not use.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Subscription without consent

Like many others here, I signed up for the the £1 trail and have since been charged £34.99 without my consent. I have now cancelled the subscription (which I never signed up for) on their website and have blocked future payments through my bank. Hopefully this will work.

5 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid, they will not cancel your subscription

I used the service and paid a one-off fee, the following month I was charged £34.99, so I unsubscribed using their website, however, the payments kept leaving my account without my content despite receiving an email from them confirming that my plan had been cancelled, the company's name kept changing on my bank transactions between WWULTRAPDF and WWPDFSMRT, so, I emailed them but no one replied, in the end, I had to contact my bank to look into the matter and dispute the unauthorised payments.

30 December 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look