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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were let down by their experience overall. Consumers frequently experience unexpected recurring monthly charges on their bank accounts after paying only a small initial fee for a simple one-off document conversion service. People note that these costly subscriptions are automatically activated without obtaining clear consent or sending any explicit notification beforehand. Some reviewers were not happy with the complicated website layout, finding it extremely difficult to locate necessary terms and proper information. Customers also struggled to discover hidden cancellation options, noting that requests for refunds were completely denied and email support offered zero assistance.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected recurring... See more

Subscription

People report negative experiences with subscriptions, noting high monthly fees following an initial payment.... See more

Price

Consumers find price to be a source of deep frustration due to unexpected subscription fees. Reviewers... See more

Website

Reviewers express deep frustration and negative feedback regarding the website, frequently describing it as... See more

Refund

Clients share profound dissatisfaction on refund experiences, reporting unexpected recurring charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

BEWARE!!! I made a one-off payment of £1.99 via Apple Pay to use their PDF merge tool. 7 days later £49.99 was taken from my bank account. I hadn’t created an account or agreed to a subscription OR AC... See more


Company details


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1.0

Bad

TrustScore 1 out of 5

469 reviews

5-star
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1-star

No history of asking for reviews

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1.0

All reviews

(469)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company

I paid £1.00 to convert a PDF - it stated one off fee. 3 months later I have noticed they have been taking £49.99 per month for a subscription I have not signed up for! I have now reported the transactions to my credit card company and hope I can get the money back. I’ve cancelled the subscription on the website. The website cannot be found by searching for ultrapdf like on the bank statement. The website is PDFSmart.

12 August 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. I used the service once and paid £1. I never subscribed or received any documents confirming a subscription. However, they charged £49 without my authorization.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Crooks I have attempted to login to…

Crooks I have attempted to login to cancel direct debit as I did not sign up for such a product but can't now login and email now twice to no response yet you keep trying to take my money please correct your systems and remove me from your files immediately

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Beware of pdf smart/ WWultrapdf shrewd subscription practice

I wouldn't say they utterly cheat, but you're one day trying to do something on a pdf that you can't find for free and you come across pdf smart. OK, you select the limited one-week service for 1 € (you don't need any more). You happily type your debit/credit card but everything is astutely set so that one week after you'll be charged 49,99€ without notice and probably unaware that you actually entered a monthly subscription. You'll see a charge in your bank by "Wwultrapdf". You'll panic wondering where this came from. If you want to stop, just enter the member's area (you'll see your bills and documents there) and follow the unsubscribe procedure. If you are OK with subscribing, that's fine. For a one-off use, terrible experience. BEWARE.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Please avoid this company.

Please avoid this company as I was a victim of the below scam.

If you have used this company, please check your bank/credit card statements for the subscription payment then cancel it.

"pdf smart review" likely refers to scams by the company PDFSmart (pdfsmart.com), which uses deceptive practices to lure users into hidden subscriptions after a cheap trial, leading to recurring charges and difficulty cancelling. The "smart" aspect may allude to AI features or smart document protection, but user reviews indicate the "smartness" is applied to tricking customers. Be wary of websites using "PDF Smart" and similar names, as they may be scams designed to extract recurring payments.
How the Scam Works
One-Time Use vs. Subscription: Customers are offered a low-cost "one-off" service or a free trial for PDF manipulation.
Hidden Subscription: Users often do not realize that this trial automatically enrolls them in a recurring monthly subscription at a significantly higher price (e.g., £49.99).
Difficulty Cancelling and Refunding: Attempting to cancel the subscription or get a refund is reported as difficult or impossible, leading to frustration for consumers.
Deceptive Business Practices: Many reviewers describe these practices as deceptive and misleading, with little to no clear notification that a subscription is being initiated.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company.I pay £1 for…

Do not use this company.I pay £1 for trial and then they took 2 lots of approx £49.No emails came to saying they were doing this.Their website is very poor.Save your money and do not use them.Also sent a email to them.Do not think I will get refund but certainly we can stop others falling into the trap.Not a company be trusted

18 September 2025
Unprompted review
Rated 1 out of 5 stars

STEP BY STEP INSTRUCTIONS ON HOW TO…

STEP BY STEP INSTRUCTIONS ON HOW TO GET…
STEP BY STEP INSTRUCTIONS ON HOW TO GET RID OF THIS POS

1. Access via pc as it's not possible / too cumbersome via mobile
2. Go to ultra-pdf.com
3. Log into your Member Area
4. Find your active subscription(s) and follow the guided procedure
5. Make sure to drop a message to their customer service to express your utter disgust for their practice
6. Repeat here on Trustpilot

Feel free to copy paste this very message to ensure it is extremely easy for newcomers to understand how to get rid of this piece of garbage right away.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD!!!

FRAUD!!!! STAY AWAY.Where is the zero star rating? This company try to take money from your account without your consent! They advertised a 1 euro fee for a one-off or 7 day trial and once you enter you card details they will try to take 49.99 from you, they try to charge my revolut card every single day for the last few weeks.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

It's a bad program

It's a bad program
It's has holes in the format
Also they charge very quickly £49.99
I got all my money back from my bank but it's time consuming
Best avoid At all costs

1 July 2025
Unprompted review
Rated 1 out of 5 stars

This is a deliberate fraud!

This is a deliberate fraud!
Ultra PDF and PDFSmart are one and the same companies, the same scammers who get their services activated for you without your awareness and you discover it at the point when you've been paying and paying 49£ every month.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

This is a con - Fraud Fraud Fraud AVOID

This is a con. They will take your card details, then generate an initial £1 direct debit charge against the 7 day 'one of' usage fee and then following that monthly direct debits for £49.90 growing in number over the next 2-3 months if you do not stop it. They are operating in a Fraudulent fashion which my bank is aware of but AVOID AT ALL costs. £1 fee will translate to £49.99 per month and then they will attempt to generate multiple Debits of £49.99(my bank stated they had tried 5 attempts in July to debit £49.99 from my account, the bank had rejected them all)

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Zero star review

I paid for a merge pdfs as my client was useless at tech and sent just 1 page. I agreed to £1 for 1 week use of the pdf that was it. Next minute I had the bank contacting me that this scam company was trying to take £49 four times a day. I've got them banned from my bank account thank goodness but judging by other reviews others have NOT been so lucky. Why isn't this scam company shut down? Why does Google allow them to be top of the search?
Google need to pull their socks up and ban this company scamming people and pull their site immediately

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam from Israel

I used what was was advertised as a free PDF combiner. I assumed they monetized their site with advertising. However, I had to pay £1.99 for a weeks access to the PDF combiner service...this i thought was OK. A week later, they tried to take £49.99 out of my account. Luckily for me, I am absolutely skint and was only using their service im the first place in order to combine together the 47 pages of a complex begging letter which I am sending out to everyone including my parents. Ironically, I was actually going to send the owner of this PDF converter a begging letter, but I think they are probably skint as well.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

a year has gone by and I thought I had…

a year has gone by and I thought I had cancelled this detestable service. in fact it is almost impossible as the systems on their site do not work. I have just tried again. Oddly I got it confused with another company called PDF Guru which did in fact stop my account. I do not know how both were connected. But this one continues to take money and I think I have never used it.I have just tried once again to stop the service. In the end, I have contacted my bank. THIS IS A SCAM and deliberately providing a shoddy service when it comes to stopping.. you fill out the form and press send and nothing goes... a complete deceit.

4 July 2025
Unprompted review

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