I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
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It's very quick and easy to follow, however, your site quoted $170 per person, i was charged just over $200 each. And why is it converted to US$ and then UK pound? Don't want orange man getting a sl... See more
Company replied
Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.0
Average
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from UK ETA Online
Dear Cornelis,
Thank you for taking the time to share your experience! We're delighted to hear that you found the process easy and efficient. Making the entire experience simple, straightforward, and time-saving is one of our top priorities, so it's great to know we met your expectations.
Your feedback motivates us to continue providing a hassle-free service while ensuring a smooth experience for all our customers. We truly appreciate your support and look forward to serving you again in the future. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know!
Kind Regards,
UK ETA Online Support
the whole process was very easy to do…
the whole process was very easy to do on line and any emails received from you were helpful too.
9 July 2026
Reply from UK ETA Online
Dear KIERAN,
Thank you so much for your wonderful feedback! We're delighted to hear that you found the entire process easy to complete online and that our email communications were clear and helpful throughout your journey.
We work hard to make every step as simple, convenient, and stress-free as possible, so it's incredibly rewarding to know that our online system and updates met your expectations. Keeping our customers informed at every stage is something we truly value, and we're pleased that our emails provided the guidance and reassurance you needed.
Your kind words mean a great deal to our team. Thank you for choosing us and for taking the time to share your experience. We look forward to assisting you again whenever you need us!
Kind Regards,
UK ETA Online Support
It was very fast
It was very fast, which I appreciate because I had completely forgot to check whether I needed a visa or ETA when visiting from Iceland and only remembered about 4 hours before my trip!
8 July 2026
Reply from UK ETA Online
Dear Bethany,
Thank you for taking the time to share your experience! We're so glad we could help when you were in a last-minute situation.
Travel preparations can be hectic, and it's easy for important details like visa or ETA requirements to slip your mind. We're delighted to hear that our fast processing helped you get everything sorted in time for your trip from Iceland and gave you one less thing to worry about before you traveled.
Your feedback means a great deal to us, and we're grateful you chose our service when time was critical. We hope you had a fantastic trip, and we'd be happy to assist you again with any future travel plans. Safe travels!
Kind Regards,
UK ETA Online Support
Great support from Philip specifically!
7 July 2026
Unprompted review
Reply from UK ETA Online
Dear Miguel,
Thank you so much for your wonderful review! We're delighted to hear that Philip made such a positive impression during your experience with us.
We'll be sure to pass along your kind words and recognition to Philip. Providing knowledgeable, responsive, and personalized support is something we take great pride in, and it's rewarding to know that Philip delivered exactly that.
We truly appreciate you taking the time to share your feedback. Your support means a lot to our team, and we look forward to assisting you again whenever you need us!
Kind Regards,
UK ETA Online Support
Very speedy!
Very speedy!
I am surprised.
Thanks so much.
I am happy to go to England for my first time.
8 July 2026
Reply from UK ETA Online
Dear Yoko,
Thank you so much for your wonderful review! We're delighted to hear that our ETA service was so speedy and exceeded your expectations. It's especially exciting to know that your first trip to England is on the horizon, and we're glad we could help make the travel process smooth and stress-free.
We truly appreciate your kind words and wish you an amazing first visit to England filled with unforgettable memories. Have a fantastic trip, and we look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
Watch out for hidden costs!
The site claims they only charge "administrative fees." However, it was only after I paid that I noticed a €147 charge on my credit card. It was only then that I realized no clear price was shown on the payment screen. This was a very unpleasant surprise.
I also sent them an email regarding this issue, but to this day, I have received no response.
25 June 2026
Unprompted review
Reply from UK ETA Online
Dear Oxana,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Steen,
Thank you for your kind review! We're delighted to hear that you found our ETA service easy and functional. We work hard to provide a smooth, reliable, and user-friendly experience, so it's wonderful to know our efforts made a positive impression.
Feedback like yours motivates our team to keep improving and delivering the best possible service. We truly appreciate your support and look forward to assisting you again whenever you need us. Thank you for choosing our ETA service!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Steen,
Thank you for your wonderful review! We're so pleased to hear that you found our ETA service simple, easy, and quick to use. Providing a fast, hassle-free experience is exactly what we aim for, and it's rewarding to know we met your expectations.
Your feedback means a lot to our team and encourages us to continue delivering reliable and efficient service. We truly appreciate your support and look forward to helping you again in the future!
Kind Regards,
UK ETA Online Support
Refund offered
After contact with Andy Lockett they offered a refund. Still strongly advise to be more transparant upfront as their premium service is not clearly shown with a cost.
7 July 2026
Unprompted review
Reply from UK ETA Online
Dear Koen,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also we checked records in our system and there is no record of you contacting us for information regarding charges or requesting a refund.
If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Vitor,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also there is no record of you contacting us regarding the issue. If you have any queries feel free to reach out, our Support Team will be happy to assist you.
Kind regards,
UK ETA Online Support
Easy to register
7 July 2026
Reply from UK ETA Online
Dear Klant,
Thank you for your wonderful feedback! We're truly delighted to hear that you found our registration process easy and effortless. We understand that a great experience begins with a smooth start, which is why we've carefully designed our registration journey to be simple, intuitive, and completed in just a few easy steps.
We sincerely appreciate your trust and confidence in us. Thank you for choosing our platform and for taking the time to share your experience. We look forward to serving you and making every future interaction just as smooth and satisfying!
Kind regards,
UK ETA Online Support
Simple and straightforward processing
Simple and straightforward processing
Thank you
Hans Peter
7 July 2026
Reply from UK ETA Online
Dear Hans,
Thank you for your thoughtful feedback! We're delighted to hear that you found our process simple and straightforward. Making every step clear, efficient, and hassle-free is one of our core priorities, and it's wonderful to know that your experience reflected that commitment.
Our team continuously works to simplify the process while maintaining the highest standards of quality, reliability, and service. Feedback like yours encourages us to keep improving and delivering an experience that is both seamless and user-friendly. We truly appreciate your trust and support, and we're grateful that you chose us. If there's ever anything we can do to make your experience even better, we'd be delighted to assist. Thank you for being a valued customer!
Kind regards,
UK ETA Online Support
great support and fast.
6 July 2026
Reply from UK ETA Online
Dear Goverdina,
Thank you for your incredible feedback! We're truly honored by your kind words and delighted to know that our fast response and dedicated support made a positive impression. Delivering timely assistance while ensuring every customer feels heard and valued is at the heart of everything we do.
Recognition like yours inspires our team to keep raising the bar and providing exceptional service with every interaction. We sincerely appreciate your trust, confidence, and support. If there's ever anything more we can do to make your experience even better, we're always just a message away. Thank you for choosing us—we look forward to serving you again!
Kind regards,
UK ETA Online Support
Easy interface
5 July 2026
Reply from UK ETA Online
Dear Heer,
Thank you for taking the time to share your wonderful feedback! We're truly delighted to know that you found our interface easy to use. Our team puts a great deal of effort into designing an experience that is simple, intuitive, and accessible, so it's incredibly rewarding to hear that we've achieved that for you.
Your encouragement inspires us to continue improving and introducing new features that make your experience even better. We sincerely appreciate your trust and support. If you ever have any suggestions, ideas, or feedback on how we can enhance our platform further, we'd be happy to hear from you. Thank you once again for being a valued part of our community!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear George,
Thank you for taking the time to share your valuable feedback with us.
We are delighted to hear that you found the process easy and that providing the required information was straightforward. Our team is committed to making every step as simple, clear, and user-friendly as possible, and it is rewarding to know that your experience reflected this commitment.
Your feedback is greatly appreciated, as it helps us understand what we are doing well and motivates us to continue improving our services. If you have any additional suggestions or comments on how we can further enhance your experience, we would be pleased to hear from you.
Thank you once again for your support and for choosing our services. We look forward to serving you again in the future.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Karen,
Thank you so much for taking the time to share your kind feedback! We truly appreciate your wonderful review and are delighted to know that you were pleased with our quick service. Our team is committed to providing every customer with prompt, professional, and reliable service without compromising on quality, so it's incredibly rewarding to hear that we met your expectations.
Your appreciation means a great deal to us and serves as a wonderful source of motivation for our entire team. We believe that every customer deserves a smooth and hassle-free experience, and comments like yours inspire us to continue raising our standards every day.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Rosemary,
Thank you for your fantastic review! We're thrilled to hear that you found the application process seamless. Creating a simple, transparent, and hassle-free experience for our customers is one of our top priorities, and it's wonderful to know that we were able to make the process smooth and efficient for you.
Our team is dedicated to providing clear guidance, prompt assistance, and a streamlined experience from start to finish. Feedback like yours reassures us that our efforts are making a positive difference and inspires us to continue delivering the highest level of service.
We sincerely appreciate your trust and the time you took to share your experience. It was a pleasure assisting you, and we look forward to serving you again in the future. Thank you for choosing us, and we wish you all the very best!
Kind regards,
UK ETA Online Support
It was quick and efficient
4 July 2026
Reply from UK ETA Online
Dear Gudny,
Thank you so much for your kind feedback! We’re delighted to hear that you found our service quick and efficient. Delivering fast, reliable, and smooth service is exactly what we aim for, so it’s truly rewarding to know we met your expectations.
Our team works hard to ensure every interaction is handled with both speed and attention to detail, making the experience as seamless as possible for our customers. Your appreciation motivates us to continue maintaining and improving these standards.
We sincerely value your support and the time you took to share your experience. It was a pleasure serving you, and we look forward to assisting you again in the future!
Kind regards,
UK ETA Online Support
I obtained my ETA in a very short time
4 July 2026
Reply from UK ETA Online
Dear Pietro,
Thank you for your wonderful feedback! We're delighted to hear that you received your ETA in such a short time. It was our pleasure to assist you throughout the process.
Our goal is always to provide a smooth, efficient, and hassle-free experience while ensuring every application is handled with care and accuracy. Your satisfaction means a great deal to us, and we're grateful that you took the time to share your experience.
Thank you for trusting us with your ETA application. We wish you a fantastic trip, and if you ever need assistance again, we'll be happy to help. Safe travels!
Kind regards,
UK ETA Online Support
My agent
My agent, Andy, and I communicated back and forth to correct my misinformation. He was very patient with me.
3 July 2026
Reply from UK ETA Online
Dear John,
Thank you so much for taking the time to share your experience! We're delighted to hear that Andy provided you with patient, professional, and supportive assistance throughout the process. We understand that correcting information can sometimes take a few back-and-forth conversations, and we're glad Andy was able to guide you every step of the way with patience and care.
At ETA Service, our goal is to make the application process as smooth and stress-free as possible by ensuring every detail is accurate before submission. Your kind words about Andy's dedication and willingness to help mean a great deal to our team, and we'll be sure to share your feedback with him.
Thank you for choosing our ETA service. We truly appreciate your trust and look forward to assisting you again whenever you need travel support. Safe travels!
Kind Regards,
UK ETA Online Support
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